Pipedrive
About Pipedrive
Awards and Recognition
Pipedrive Pricing
A simple CRM starting at $14 per user per month subscription. It's easy to add or remove team members at any time.
Starting price:
$14.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Pipedrive
1 - 5 of 2,813 Reviews
Tanya
Mental Health Care, 11 - 50 employees
Used unspecified
OVERALL RATING:
4
Reviewed December 2021
Pipedrive User Review
Peter
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed January 2020
Pipedrive - selected ahead of HubSport
Very happy so far with PipeDrive - agonised initially about using it because of weaker marketing automation features and 1000 email limit on emails, but still its quick and easy to use and less 'how do you do that' than any of the other five or so CRM's we experimented with. Strongly recommend.
PROSWell integrated CRM that works. Clear, easy-to-navigate from company to lead to deal. Does not try to pretend to be a jack-of-all-trades. An excellent integrations universe provides options for superior specialist apps to provide improved functionality in that area of speciality. Looking at you Ontraport. Pricing is reasonable:- we are paying £150 for three users. Not cheap - its on the edge of our own affordability, but not as expensive as the frankly ridiculous HubSpot pricing. Nice free trial process and easy to start without nonsense of having to be sold to be some US-based rep for which I just do not have the time. Keap lost out to us here...
CONSMaximum of 1 000 names on an email. Even as a small SaaS business we will be hitting this limit with six months. The work around is relatively simple: we have used MailChimp, for which there is a great integration in PipeDrive. Using MailChimp means we do not need PipeDrive Professional (and MailChimp is cheaper than the extra cost of Professional over Advanced) but I would rather pay a bit more for an integrated solution. Design is perhaps not as slick as HubSpot, but the ease of adding additional fields to contacts, jumping between companies and contacts is better. Weak/no LinkedIn integration. Surely this must be the most important tool for B2B lead gen? Really should be more tightly integrated (e.g. add a lead directly from LinkedIn)
Reason for choosing Pipedrive
Hubspot - price.. oooh that price. Ontraport - too much other stuff we will not use (what has a second rate ecommerce to do with a CRM...) SalesForce - old Keap - purchase process too complex Zoho - Jack of all trades master of none Freshsales - Jack of all trades master of none
Reasons for switching to Pipedrive
HubSpot is just too expensive. As a startup with just three sales people we just cannot justify close on £1000 a month for CRM and email functionality. I think HubSpot have drank the 'charge more' KoolAid and believe once you are trapped you will not escape. Pipedrive with suitable companion apps provide equivalent (or even superior) functionality to HubSpot at 20% of the price.
Stely
Verified reviewer
Retail, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Very Useful Sales Tracking Software
In its capacity as a customer relationship management (CRM) system for our sales staff, it has proven to be rather effective. Although rather elementary, the lead assignment workflow automation is quite accessible and user-friendly.
PROSSimple to navigate and modify to fit your needs. The majority of the description of features and abilities is written in straightforward English. Resources for understanding one's talents are readily available and simple to use. A thriving ecosystem for third-party app integration, allowing us to seamlessly bridge gaps between essential business tools (email, Teams, Zoom, etc.).
CONSIn all honesty, I can't think of much that I dislike about Pipedrive. Its interface may benefit from some modernization as it now appears somewhat dull and uninspiring. There is no more information.
Reasons for switching to Pipedrive
PipeDrive is helping our company spot income leaks and find ways to re-engage with existing clients and prospects. We've been able to get everyone on the Sales Team on the same page and working together toward a same objective thanks to this.
Vendor Response
Stely, We truly appreciate the insights! Keep an eye on our Pipedrive Community to follow the news.
Replied September 2023
Daniel
Computer Software, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Pipedrive works well for Customer and Sales management.
Very good program and I recommend to manage the Sales process. It is ideal to manage the stages of Lead generation and managing the process. You can not lose Leads and prospects.
PROSThe Comprehensive Visuals and Presentations.
CONSIt requires some experience to create the process properly, is a bit difficult to create all the "funnels"
Reasons for switching to Pipedrive
Comprehensive Control and Visual graphs that make the Sales process and stages easy to see and manage.
Michael
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2023
Pipedrive lost over 6 years' worth of my client notes and data
The good is not worth it if they fail at doing the one thing you need them to do... maintain my client data.
PROSIt was my CRM of choice to maintain my client notes until they lost my data, admitted it, but only offered to cover 50% of 1 year of service for the invaluable loss of 6 years of my data.
CONSPipedrive lost over 6 years' worth of my client notes . This data included likes, dislikes, kids' and spouses' names, and all manner of information that are invaluable to business relationships. I have in writing from them that they are responsible, but they claim that as other functions were working, all they are willing to do is refund me HALF of one year's worth of my subscription. Being a CRM, I reminded them that their ONE job is to safeguard my clients' data. They'll likely delete this post, but I would like everyone to know how they safeguard your data and the lousy extent to which they will step up.Thank you for your time,An extremely displeased customer
Reason for choosing Pipedrive
My prior company used Pipedrive, so I was used to it.