DocuXplorer

RATING:

4.4

(32)

About DocuXplorer

Save your team time and frustration while limiting risk and exposure by going paperless and automating redundant data entry tasks. Achieve your business process goals with expert guidance and intuitive, easy-to-use tools, so your team can work smarter with minimal effort. If your office spends more than an hour a day scanning, saving, searching, and sharing documents, you’re in the right place. Free up your storage rooms overrun with paper and automatically file and route documents for approval, all while encrypting and maintaining compliance with business and government regulations. Eliminate the friction between your employees, clients, vendors, and auditors and focus on productive relationships and profitable business.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

DocuXplorer Pricing

Annual pricing is based on concurrent licenses with unlimited users. All features and updates are included with a subscription. Volume, term, government, and NGO discounts are available.

Starting price: 

$1,200.00 per year

Free trial: 

Available

Free version: 

Not Available

Get the most out of your DMS by creating a strong organizational foundation. At DX our Taxonomy experts help you build this structure to meet the demands of your business and get the most out of our tools.
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DocuXplorer Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for DocuXplorer

1 - 5 of 32 Reviews

Tom

Information Technology and Services, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Review of Docuxplorer

Archiving and Metadata management are the reasons for client's purchase of the product. Clients that are using the product are satisfied.

PROS

It is a software that I call biggest game changer as far as getting the same quantity and quality of results for desired management information in Archiving and metadata management. The ability to integrate Microsoft Office documents, accept all electronic files, flawless file imports makes it a software that is taking us to paperless office data banking.

CONS

The use of workflow details and SMS alerts is something we are anticipating will happen soon

Reason for choosing DocuXplorer

Later discovered that those using it wished they had the choice of Docuxplorer at the time of purchase.

Reasons for switching to DocuXplorer

Not good enough

Michael

Warehousing, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Established, Mature, and a Fantastic Value

Our companies have been using DocuXplorer as a primary document management system running on-premise for around 20 years. Throughout this period I have watched the software evolve, supporting future operating systems and adding in new useful features all while sticking to its fundamentals as well as providing the same, high-level support that's only available from smaller businesses. If the feature set meets your expectations, I can assure you of its reliability!

PROS

DocuXplorer is a very affordable, easy to use, and powerful solution for managing documents and files with an excellent support team that has your back. By mimicking the file tree concept from Windows, DocuXplorer is extremely easy to navigate. Folders can be organized using "index sets" that allow you to set customizable fields such as integer, date, text, version, and more. Support for scanners requires no additional drivers or software to use and the search function is lightning fast. Scanned documents are stored as TIFF files which allows for small file sizes and a host of editing and markup tools similar to Adobe Acrobat. Printing or sharing documents via export or email can be done in just a few clicks.

CONS

Restoration and archival tools would be a vast improvement for on-premise administrators. Occasional issues with server to client communication resulting in cryptic error messages presented to users. Please note that an on-premise DocuXplorer solution requires high-speed local network access - it will not run over a VPN or any other platform other than Windows.

Vendor Response

Thank you so much for taking the time to share your insights and experience working with the DocuXplorer team for over 20 years! I’m happy you’re satisfied with our evolution, expanding into automated business processing and utilizing the latest technology. Concerning restoration and archival tools, DocuXplorer offers granular restore capabilities on the cabinet, drawer, and even document levels. Many clients utilize our Secure Backup service for a hands-free approach to this. I’ll be happy to share more information to perform this on-prem. And you’re right, by providing taxonomy services we ensure data is organized efficiently, providing fast access no matter how large the system gets, avoiding the need for an archival process. When it comes to a remote connection, while we do have clients utilizing VPN successfully, we’ve seen the best results from RDP services as documents and data are never transferred, providing speed and security. All my best, Allie

Replied May 2024

Cynthia

Industrial Automation, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2021

Ease use of DocuX

Super great service, but we may not take enough of our time to explore completely the software and add better way of working.

PROS

the service, easy to use and to teach to our employees

CONS

the visual look of the program. It's not look up to date with more bright color.

Vendor Response

Thank you so much for sharing your experience with us! I'm happy to hear you've had a good experience with support and training your employees. The latest version of the software offers a selection of display skins, so you can select a color and design that fits your style. Your Success Coach will be happy to show you how to do this and review your usage and see how you can get even more value from the software. Thank you again for taking the time to share with us!

Replied September 2021

Matthew

Government Relations, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Docuxplorer

Overall time saved not having to sift through physical documents has really been the key advantage to using Docuxplorer.

PROS

Docuxplorer is a great way to securely organise and manage any type of digital document. It handles the retrieval of these documents in a smart way and allows for a lot of customisation around this too. Overall the software has saved us a lot of time by not having to search through filing cabinets and this has especially been useful with more staff working from home over the last year or so. Workflow inside docuxplorer is also very useful and there are other powerful integration features should you desire to take advantage of them.

CONS

Installation was fairly straight forwards but consideration is needed in order to scope this out correctly for your environment. Workflow is good but does have a steep learning curve and could be tricky for non IT literate users to understand. Perhaps a new more simplified UI / workflow builder could be something to consider in future versions.

Vendor Response

Thank you so much for taking the time to share such a thorough review of DocuXplorer! It's great to hear that it's helping your team save time and remain supported even while working remotely. I appreciate your insight on the workflow designer. Workflows can be as simple or complex as you need, and we developed the designer to meet various experience levels. DX comes with a library of pre-built workflows for your most common use cases, like approvals, reminders, and digital signatures. You can also create fully customizable workflows yourself or work with our experts to ensure you have the most streamlined processes. Thanks again for sharing your insight! - Allie

Replied September 2021

Jolman

Insurance, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Document Storage

This software offers a number of features and benefits that can help you and your team members collaborate effectively on projects, communicate easily with one another, and even import and organize files. During this Covid pandemic we haven't had any interruption in our business thanks to DocuXplorer all our employees have remotely access to the files and documents to work from home.

PROS

The program is easy to use / storage and when looking up documents in different folders.

CONS

Document retention / Disk space does not automatically compress after deleting documents you will need to do a claim disk space process.

Reason for choosing DocuXplorer

First of all, reviewers noted that DocuXplorer is easy to use.

Vendor Response

Thank you so much for sharing your insight on using DocuXplorer. I'm happy you're benefiting from the ability to collaborate effectively, stay organized, and work remotely without interruption. I looked into our process for document deletion and reclaiming unused drive space in the database and learned that this is common practice for databases. When items are deleted, they are not removed from the system but rather are left as space to be overwritten by something else. On a day-to-day basis, this doesn't impact the performance of your system as another file will quickly take the place of the deleted file space, but if you do a mass deletion of files, you may benefit from running disk cleanup to reclaim large amounts of space. If you do experience any issues with the speed, our support team is happy to find a solution; just email support@docuxplorer.com.

Replied September 2021