Surpass
About Surpass
Surpass Pricing
Congregational – $500/year - with up to 10000 volumes and 1000 patrons Small Library – $700/year - with up to 5000 volumes and 1000 patrons Large Library – $1100/year - with up to 100000 volumes and 5000 patrons
Starting price:
$50.00 per month
Free trial:
Not Available
Free version:
Not Available
![Surpass dashboard view](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fb7f1133-58ca-4bda-837b-efdf4adee115.png)
Most Helpful Reviews for Surpass
1 - 5 of 106 Reviews
Lawrence
Non-Profit Organization Management, 2 - 10 employees
Used unspecified
OVERALL RATING:
5
Reviewed April 2024
Surpass Review: Works Great For Our Library.
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2021
Cloud-based Surpass favours working from home.
Both librarians and patrons access the resources online, we are able to work from anywhere any time. This increases prodictivity
PROSI serve a community which is scattered across the country. Cloud-based Surpass has been handy in providing services to these stakeholders. The patrons have access to the Library's OPAC and digital resources from anywhere, twenty-four-seven. Cataloguing with Surpass is as simple as abc. To add a new book to stock, we simply punch in the book's ISBN. Bibliographic information is automatically imported from relevant external database servers. Not only is the searching interface beautiful but also interesting and effective. The search results display an impression of the book along side the essential details describing intellectual content of the books. Also, latest books appear on top of the search results. We have relied on the power of Surpass to identify all the patrons. A record of each patron reveals the patron's photo, resources borrowed, holds and fines. All these information on one window makes the whole work of circulation much easier
CONSAlthough patrons can renew physical books in the comfort of their homes, they still visit the library physically to return or borrow a physical resource. This defeats the concept of self service.
Vendor Response
We're glad you're having good results with Surpass Cloud and finding it easy to catalog your collection. Did you know that you often don't have to type the ISBN to add a book? Many books have EAN barcodes printed on the back cover. Just scan this barcode and the ISBN will be entered for you!
Replied September 2021
Millie
Libraries, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Great for a small school library
My overall experience has been positive. Our small school library has been using Surpass for several years, since we first automated. We were unfamiliar with library automation and were given a lot of support when we transitioned.
PROSI appreciate the customer service and tech support. Whenever I run into trouble or am unfamiliar with a feature, I know that I can get a fast response from the company either by phone or via email with a real person. They are professional and always follow up to make sure the issue is resolved. I am also pleased with the transition to Surpass Cloud.
CONSI am hoping to see more flexibility and features with the homepage of the OPAC in future developments, including improved search options.
Reason for choosing Surpass
Cost
Reasons for switching to Surpass
I used Destiny when I worked for the public school district. When I came over to an independent school I chose a less expensive product that served our needs.
Vendor Response
Thanks for your review. We're so happy that you're enjoying using Surpass and that you've come along with us as we moved into the cloud. We would love to hear your ideas for the OPAC. It gets a lot of praise for its customization features, so perhaps there are options we can help you with. Or perhaps you have some great ideas that we haven't thought of.
Replied August 2021
James
Used free trial
OVERALL RATING:
1
EASE OF USE
2
CUSTOMER SUPPORT
1
Reviewed March 2013
Should have Passed
Go elsewhere unless you have money to burn.
PROSThe program works well but everything costs.
CONSIt takes a ridiculous amount of time to enter new books. The program will do it for you for an extra cost. We paid the extra cost and after 6 months, it still doesn't work. Very disappointing and looking to change programs.
Vendor Response
Quickly entering new materials by downloading from the web can be done for FREE with our Quick Cataloging feature. What the school paid for was to renew expired support, not for this free feature. The feature did not work because the school firewall blocked it. This has since been resolved. Also note that this review was NOT written by a Surpass user, but by the principal. So ratings on things like "feature richness" are not fair or appropriate. He also gave 1 star for "Ease of Implementation" yet he was not even at the school when the system was implemented in 2002. Lastly, he rated Support at 1 star, yet never had any contact with our support. Instead, the librarian contacted support and was given details on how their technicians should resolve the issue with their firewall, which they eventually did. In a phone call, she said she was pleased with our very responsive and very helpful support. Ratings seem unfairly harsh given "program works well" comment under "Pros."
Replied March 2013
Lawrence
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Great for Small Libraries Run by Volunteers
It was great. They made a challenging project manageable.
PROSWe received excellent support as we implemented Surpass. From little questions to big queries, we received prompt, knowledgeable responses that made our work easier. The staff was very patient with us. They were good listeners and helped us clarify and solve our problems. Jeremy was terrific in helping us at every stage. It is the best software support that I have ever received.
CONSNone. There was no downside. I don't want to create problems where none exist.
Vendor Response
Hi Lawrence, We're so pleased to hear that you are happy with both the software and our support team! We understand that implementing a new software can be stressful, so we do our best to make that process as easy as possible. Thank you for your kind words and don't hesitate to reach out if needed.
Replied March 2024