I’ve been working with the Apex team for several years and we have come to know some team members as well as any service providers we work with. We have had some unique situations that we needed support with and have always gotten the response we need including from the owners. As an agency the most important thing is results for our clients and we’ve achieved that with Apex.

There are a lot of chat services to choose from and we’ve used several of them. Apex has become our goto provider when our clients need chat on their website. A big part of this is their customer service. Response time is almost always within one business day and quite often within hours. We have had representatives from the Apex team join us on client calls as consultants to help discover the best solutions for them. Apex cost is less than other services we’ve tried and we’ve had the same or better results.

We rely solely on Google Analytics for reporting on chat performance. While this gives us some great insights we would like to see more native reporting within Apex.

The 24x7, 365 access to agents and how they are specialized in different industries..

I can't really customize it myself and the customized features are limited as well. For example, I would like a round icon on the website verses the rectangle bar. The billing is a bit odd too. Sometimes you get an email about one cost and when you click into it, it's another cost.

Apex helped us reach more online leads, and it also allowed our website to be more interactive for potential clients. However, the cost was a bit high, and there was a lack of customization and a lack of storing information for the overall reviews.

Apex allowed multiple email notifications as well as phone notifications when the software is used on the website, and it has friendly operators. It also allows direct call-in to the office number if linked and during business hours.

The emails could be confusing, and the operators are not very customizable to the needs of different types of businesses. There also could be a lack of information retainment for reviewing overall.

Anytime I've gotten a lead that was categorized incorrectly, my account executive responded quickly to fix the situation. I've also had custom scripts written so visitors feel like they are getting more personal service. I really like this feature.

I have text notifications sent to me so I can respond sooner to inquiries.

We have several practice areas so it can be difficult for the chat operator to know what is a good lead and what isn't sometimes

I recommend ApexChat to my website clients to help stop the shopping process on their sites and increase conversions of users to take an action and contact the business. Most of my clients are small law practices and all have seen a very good return on their investment with ApexChat.

ApexChat is a fantastic product that I recommend to most all of my clients. The implementation is very easy and streamlined, the support is great and the product it self is at the top of the industry.

I have no complaints about ApexChat. They have exceeded my expectations.