Botsonic

RATING:

4.7

(47)

About Botsonic

Botsonic is a pioneering platform providing tools for crafting diverse support bots, innovative GPT bots, and advanced OpenAI Assistants. It specializes in effortless integration with Zendesk and Freshdesk, facilitating smooth transitions to live agents for top-tier customer service. The platform supports multiple languages, catering to a global audience, and includes sophisticated analytics for in-depth customer interaction insights. Additionally, Botsonic ensures data privacy with strict adherence to GDPR standards. Ideal for businesses seeking smart, AI-driven solutions for customer engagement, Botsonic combines efficiency, versatility, and compliance to redefine customer support.

Botsonic Pricing

Starting price: 

$16.67 per month

Free trial: 

Not Available

Free version: 

Available

Instant AI support agents
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Botsonic Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Botsonic

1 - 5 of 47 Reviews

User Profile

Alfred

Verified reviewer

Information Technology and Services, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Easy to use as drag and drop and go!

I have been trying to fins a bot like this for 3 months on youtube and no luck. I foun it with key words in Google. I already have it on my site and will buy if I get one project!

PROS

The ease of setup, coupled with an attractive free trial offering, adds to its appeal. Moreover, the sophisticated branding capabilities of Botsonic allow for seamless white-labeling, making it a valuable asset for enhancing our digital customer engagement strategy.

CONS

As a fairly new company it can be scary if they get bought out and my customers don't have a choice to stay or go. My goal is to cold call and sell the instalation and document uploads and settings for a small cost.

Reason for choosing Botsonic

Ease of use and no codeing, low startup, quick start, cut and paste into a web site.

Vendor Response

Thank you for your detailed review and for choosing Botsonic! We're thrilled to hear that our ease of setup and branding capabilities meet your needs. Your concern regarding the future is understandable, and we want to reassure you that our commitment is to our customers' success. Rest assured, we're dedicated to providing consistent, quality service you can rely on. Looking forward to seeing your projects thrive!

Replied February 2024

User Profile

Lars Jarred

Verified reviewer

Computer & Network Security, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed January 2024

Perfect for what it is

PROS

I liked the configurability of the product a lot, it offers great support for our branding and it was easy to deploy the bot to our website with the information from our knowledge base.

CONS

Free tier has a lot of limitations, adding our knowledge base was a bit hard as it required a sitemap in our case to prevent poor-content from slipping through.

Reasons for switching to Botsonic

I had more then 100 sources to provide the bot context with and on tawk this was not possible.

Vendor Response

We're pleased to know the configurability and deployment of our product met your needs seamlessly. We understand the limitations you've encountered with the free tier and are continuously working to improve the integration process, keeping in mind the balance between accessibility and quality. Your detailed feedback is greatly appreciated and helps us to enhance our service. Thank you for sharing your thoughts.

Replied February 2024

Jairus

Religious Institutions, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2024

AI Trained On Own Data

I love the ability to train an AI to my own data, that's what I love the most.

PROS

I like that I was able to train an AI to my own data. I also like that I can implement my own guidelines so I can customize gpt 4 to my own taste.

CONS

The very limited instructions and guidelines box.

Vendor Response

It's fantastic to hear that you appreciate the customization and training capabilities with your own data on our platform! We're taking note of your feedback regarding the instructions and guidelines to improve clarity. Your satisfaction and input are crucial to us—thank you for sharing your experience.

Replied March 2024

Tony

Real Estate, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed February 2024

Great tool

PROS

Ease of use and functionality and features.

CONS

more free messages for starting off as service to use.

Vendor Response

GPT We're glad to hear you find our tool user-friendly and feature-rich! Thank you for choosing us over Nexla. Your input on the free messages is invaluable, and we've noted it for our team to consider. We hope to continue to exceed your expectations!

Replied February 2024

Glenn

Management Consulting, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2024

Almost Human

Overall, I've been transformed by my experience with Botsonic. Having said that, it's only the free messages offered through these reviews that keeps me going. The training stage uses a lot of messages. I wish I could just buy more messages without changing tiers.

PROS

What I like most about Botsonic is about how, if you ask it, it will actually participate in instructing you on how to best instruct it. And, those instructions are spot-on. I was struggling for weeks with one thing and I told it I was frustrated and asked how I could possibly get it to learn given the constraints of AI. The answer it provided will brilliantly simple and worked immediately! It was so gratifying. I'm programming Botsonic to interact conversationally and, so far, it's doing exceedingly well. I almost feel like I'm talking to a friend. I love the ability to start with a template-free design, too, which decreases the tedious chore of trying to teach a Bot with baked-in rules to ignore those rules and do something else. Botsonic is my friend!

CONS

Support. While they are incredibly responsive at the macro level, building new features continuously, on the micro-level, they fall down a bit, sometimes never answering queries made either in the app or on their Slack site.

Reason for choosing Botsonic

Ease-of-use for a non-programmer. I can think logically, but don't know any code. Botsonic is easy to program.

Reasons for switching to Botsonic

Botsonic remembers its instructions. ChatGPT didn't. Simple as that.

Vendor Response

We're delighted to hear Botsonic feels like a friend to you! Your words truly highlight what we aim for—intuitive interaction and ease of use, regardless of programming skills. We also appreciate your honest feedback on support; we're constantly working to improve our response times at all levels. Rest assured, your comments are invaluable to us. Thank you for trusting Botsonic for your needs.

Replied February 2024