Euro

Certainly is a cloud-based chatbot solution for e-commerce, webshops and customer care centers. The solution provides Conversational Artificial Intelligence (AI) enabled chatbot for sales, marketing, human resource and management professionals and helps users automate interactions between support teams and clients. Key features include adaptive conversational AI, zero-party data insights, conversation tracking, push notifications, data analytics and multichannel support.


Certainly enables businesses to launch a Conversational AI assistant on their mobile application, messenger, website and integrate with Zendesk. Various departments and individual professionals can also manage the chats between human agent and an AI bot. Certainly sends live notifications to managers via email when a customer wants to get in touch with a human.


Certainly supports the chat in 14+languages such as English, German, Spanish, Swedish and Danish. The solution also connects with webforms to track conversations and handle user sensitive data. Integration is offered with MailChimp, MobilePay, Microsoft Dynamics CRM and more.


Services are offered on a monthly subscription basis and customer support is available via email, phone and a dedicated bot operator from Certainly.

LongDescription

File Management

Code-free Development

For Developers

Transfers/Routing

Customer Segmentation

Real-Time Monitoring

Customer Service Analytics

Sentiment Analysis

IVR/Voice Recognition

Natural Language Search

Customer Database

Natural Language Processing

Template Management

File Transfer

Process/Workflow Automation

Customer Experience Management

Mobile Access

Proactive Chat

Transcripts/Chat History

Intent Recognition

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Social Media Integration

Real-Time Notifications

AI/Machine Learning

File Sharing

Reporting & Statistics

Website Visitor Tracking

Chat/Messaging

For Sales Teams/Organizations

Real-time Consumer-facing Chat

Multi-Language

Real Time Reporting

Customizable Branding

Chatbot

Speech Recognition

Reporting/Analytics

Pre-Configured Bot

Autoresponders

Customer History

Third-Party Integrations

Live Chat

Campaign Management

Search/Filter

Real-Time Analytics

Surveys & Feedback

Personalization

Multi-Channel Management

Activity Tracking

SMS Messaging

For eCommerce

Real-Time Data

Visual Analytics

Activity Dashboard

Customizable Templates

Alerts/Escalation

Tagging

Pricing is based on three tiers: ESSENTIAL: 1 live bot, Unlimited chats, 1 Admin User and Standard terms || STANDARD: All essential features + 3 live bots, Unlimited chats, Platform User Roles, Analytics API, Conversational AI API and Standard terms || ENTERPRISE: All essential features + 4 live bots, 500,000 chats /month, Platform User Roles, Analytics API, Conversational AI API, Advanced Monitoring, Single-Sign-On, Enterprise terms, SLA and guaranteed uptime

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