Gong.io
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Most Helpful Reviews for Gong.io
1 - 5 of 535 Reviews
Jackie
501 - 1,000 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed May 2021
Key Platform for Measuring Enablement Success
Joey
Verified reviewer
Internet, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed March 2019
One of the most valuable investments our team has made
Excellent. I would give up just about any other tool in our GTM-specific stack before I gave up Gong.
PROSAs an individual contributor, I can't think of another piece of software our team has brought on that is more valuable to me than Gong (excluding the table-stakes Salesforce or Slack type stuff). Gong is my insurance policy when my notes don't capture everything and I need to relisten to a call before the next stage meeting. Gong gives me insight into the quality of a conversation based on the metrics it provides (how long did I spend talking in comparison to the prospect? What does that say about the pitch, or this customer fit?) Gong is also invaluable to our new team members (across many teams, not just sales) who want to get exposed to customer and prospect conversations fast, and on-demand. The interface isn't the prettiest but is easy enough to navigate, and I love being able to speed up calls 1-2X speed in .25 increments. The call transcript search is handy when I want to find a specific thing I remember discussing on a call. I like that Gong provides industry benchmarks for the metrics it measures.
CONSHaving Gong has made me a little bit more of a careless notetaker, because I know Gong is my insurance policy. At times this has burned me if some Zoom difficulty means the call doesn't get properly recorded because the Gong bot didn't get invited. If there are better categorization methods for calls, our team isn't using them. But it may be helpful to be able to quickly designate calls by type (prospect vs current customer) and use case / vertical (eCommerce vs SaaS for example). Salesforce data is pulled into Gong so maybe there's a way we just aren't utilizing.
Allison
Marketing and Advertising, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2021
Makes me more efficient in my day to day
Call record, call grading, etc. Call recording is most helpful for me as I often am unable to take notes in real time, so I listen to my calls afterwards and can take the proper notes, document action items, follow ups, etc.
CONSI really can't think of anything! I personally use Gong.io most commonly for call recordings
Reasons for switching to Gong.io
No idea, that's not a decision I'm involved in
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2021
Collaborative and helpful
tells you what buzz words you're using and how long you talked vs. client
CONSmonitors everything and at times you don't always want to be recorded
Mili
Financial Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Product-first, intuitive revenue intelligence software
Excellent and customer first.
PROSEase of use, salesforce integration, great brand and strong product innovation.
CONSSometimes our dialing software doesn't get tracked in Gong from other applications. This is an integration piece.
Reasons for switching to Gong.io
SalesLoft was not as sophisticated and did not have true AI built in.