Olark
About Olark
Awards and Recognition
Olark Pricing
Try Olark for free. Scale Olark with your live chat team. $17 / month for 1 live chat operator. $49 for a team of 4 live chat operators. https://www.olark.com/pricing?rid=getapp
Starting price:
$29.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Olark
1 - 5 of 470 Reviews
Jeremy
11 - 50 employees
Used less than 6 months
OVERALL RATING:
3
Reviewed May 2021
We had major functionality issues
Abiola
Verified reviewer
Consumer Goods
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Excellent helpdesk solution.
I have tried and administered a few helpdesk solutions over the years and I think Olark stands out for me at this time,it could be different in future though. I love Olark's simplistic approach ,everything from its user interface ,add-on services and features are simplified for teams and organizations to have a perfect understanding of how they work ,and how best to maximize their impact on an organizations sales(customer service) activity. With Olark ,I am able to measure the performance of all agents reporting to me , set a limit on the amount of chats an agent can respond to at one time ,access vital analytic which becomes very important to helping my organization better prioritize chats,score our leads and modify our sales strategy by leveraging on the insights in visitor data collected from social profiles and on our website by Olark.
CONSOlark needs to continuously innovate the Olark helpdesk solution. Over the last year ,Olark hasn't undergone any major change or upgrade in terms of features. An overly confident organization,yea?
Romina
Verified reviewer
Electrical/Electronic Manufacturing, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2022
Easy to use tool
Olark is a great platform that adapts to all your needs, it has excellent functionalities and characteristics that are essential to communicating with your customers, and it allows you to keep track of the activities and interactions of your customers.
PROSOlark is a very easy-to-use platform with a simple interface, it is quite accessible since it is relatively cheap, it has excellent functions and features for a very low cost, you can use it completely free for 2 weeks, with Olark you can create quick answers for basic questions This is excellent because if a customer asks a question, they do not need to wait for an answer since quick responses are pre-assigned, with this platform you can offer the customer an excellent experience to increase sales.
CONSI have not obtained negative aspects of this software, it has offered me a fairly protected commercial tool, I have been able to increase sales and obtain better performance in terms of communication with my clients.
Vendor Response
Hi Romina, Thanks for your review. We're glad we could be helpful. If you have any questions around additional support we'd be happy to chat with you at Olark.com
Replied March 2023
Nick
Information Technology and Services, 11-50 employees
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed February 2023
Review
Tried it on Trial, didn't like it, because can'tbe online all the time, because they don't have an app for mobile.
PROSLive chat option and analik module. It's easy to use and mobile application works fine for me. I can be online all the time.
CONSNo phone app, so I can't be online always. Not good analys and didn't like the chat module. Cancelled after trial.
Reason for choosing Olark
Just tried
Reasons for switching to Olark
Didn't like 'add free live chat' in Tawk.
Vendor Response
Hi Nick, Thanks for your review. We're glad we could be helpful. We're regularly updating our integrations & capabilities. If you would like to learn more, please chat with us at Olark.com
Replied February 2023
Brent Lionel
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Olark is a great tool to respond to customer enquiries
Overall, it's okay but there's a lot of room for improvement.
PROSOlark allows you to create a pre-chat survey to get leads. The fallback message is cool too specially if you're not able to answer any chat within a span of time. You can also forward the message to the right department that must take care of any request from a possible customer or existing customers. The Pro version allows the chat support to access the scree of the customer with the customer's approval. You can also transfer the chat to another chat support member. Their cobrowsing is super duper useful.
CONSThe chat window templates doesn't really look good and their design are not that attractive. The design of the templates should be improve so they can be attention-grabbing and appealing.