About optimise-it

The optimise-it GmbH is a software developer based in Hamburg, specializing in customer chat solutions for customer service, HR, and sales. As a 100% subsidiary of Ströer X GmbH, we are one of the leading providers of chat software in Europe. We specialize in the development of livechat solutions and personalized chatbots that sustainably optimize digital customer communication and strengthen customer loyalty in the long term. In addition to livechat and chatbots, our product portfolio with WhatsApp newsletters and chat experts forms an all-in-one solution for digital customer communication. Our solutions are individually adaptable, making them suitable for companies of all sizes and industries. Industry giants such as ERGO, Eurowings, BASF, Migros and ARAG already re...

optimise-it Pricing

Price includes 10 named user licenses.

Starting price:

€199.00 per month

Free trial:

Available

Free version:

Not Available

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optimise-it Reviews

Overall Rating

5.0

Ratings Breakdown

(1)

(0)

Secondary Ratings

Ease-of-use

Customer Support

Value for money

Functionality

Most Helpful Reviews for optimise-it

1 Review

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Praveen

Consumer Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed September 2022

Real Person - Online Chat Suite since the beginning of globalization of Web Chat services

I have been using it for last 12+ years when the big organizations started launching Web chat processes. This suite is very easy to use with all amazing features that allow you to deals with your clients. This is also very easy to train to the peers and the individuals that are new to this suite.

PROS

I like the multiple chats feature which enables you to communicate with multiple customers simultaneously

CONS

Although disconnection in middle of a chat session is an exceptional case with this suite, but it impacts the reputation of the service provider