Thrio
About Thrio
Thrio Pricing
Thrio's essentials package offers the tools your hybrid contact center needs to deliver exceptional customer experiences, improve agent efficiency, and give your supervisors superpowers. This package includes powerful inbound and outbound capabilities in one channel, best-in-class automations and APIs (for all the tasks and touchpoints you could possibly desire), and real-time dashboards and reporting. Thrio also offers per minute and concurrent pricing models.
Starting price:
$89.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Thrio
1 - 5 of 5 Reviews
Jason
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
A+ Implementation & Support Teams & Overall Design
The open Thrio architecture allows an unlimited number of creative solutions to unexpected platform needs. Whether I get requests for API integration or the implementation of an AI component for call analysis the Thrio team gets the work done.
CONSWe didn't find them sooner as we would have been more competitive on other opportunities.
Reasons for switching to Thrio
Needed a more robust solution
Bonnie
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Amazing product and support!
Overall experience has been only positive and consider them a partner.
PROSAs a 24hour call center servicing various types of clients, the majority of our business relies on the Thrio cloud contact center platform to operate. Thrio has become an exceptional partner to our business and has contributed to our growth and success in the last 5 years. They offer a reliable service with redundancy, great sound quality, superior timely support and most importantly they have the controls and safeguards in place ensuring the protection of our data. They are continually adding new features and staying relevant to all the latest advancements in technology. With all of the product offerings they still remain affordable and offer competitive pricing.
CONSI cant say that we have experienced any major difficulties to date. Any minor requests were all handled promptly.
Reason for choosing Thrio
The cost as well as limitations and lacked the flexibility to do what we needed
Reasons for switching to Thrio
The product was no longer supported, outdated and did not meet our clients evolving needs
Laure
Philanthropy, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Thanks to pandemic
On top of operating a telethon in spite of the pandemic challenge (our volunteers were able to take calls from home) we are now way more efficient thanks to precise reports that help us evaluate the impact of the tv show directly on calls (minute by minute). We’ve gained in efficiency in télémarketing with workflows that we can easily create, adapt. Many other options are still to further explore.
PROSWe knew about nothing regarding call center pré pandemic. In about 5 weeks everything was set, up and running for a telethon and We’ve trained with Thrio’s help around 350 -400 volunteers whose daily job is NOT call center related…More over we are now using it on a daily basis for télémarketing operations.
CONSReally don’t have anything negative to say.
Justin
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Great Omnichannel Platform
Thrio does it all. When we made the switch from a previous vendor, the improvements were seen immediately. Since then, Thrio has helped us improve our dialing efforts, expand into omnichannel, and has helped us develop an excellent online portal.
CONSWe look forward to their planned expansion of their visual data reports and the ability to utilize social media platforms like Whatsapp.
Vendor Response
Justin-- many thanks for the review. We're always open to feedback and do appreciate yours. In terms of reporting, we are looking forward to showing you our new Power BI based visual reports. These include sentiment analysis and word clouds among many other new reports. We're also eager to show you our support of WhatsApp that we have had available for about a year now. We'll make sure our team reaches out to you for these demos and product walkthroughs at a time that's good for you. We look forward to continuing to work with you and the Cedar team.
Replied December 2022
Tina
Management Consulting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great Company!
From day one, they have been supportive and responsive to all of our needs.
PROSI love the responsiveness of the Team. They are always available to assist, teach and guide. The implementation was extremely easy in getting the software up and running!
CONSI'm not sure yet. The system is too new to know what I least like about it. Thrio as a company is wonderful to work with.
Reason for choosing Thrio
Ease of solution, response time, and support.
Reasons for switching to Thrio
Lack of support for issues made it a necessity.