DiscoverLink Talent Software


 

DiscoverLink Talent is a cloud-based learning management system (LMS) that caters to small and midsize enterprises in the hospitality industry.

The system automates training-related administrative tasks, provides a real-time view of students’ progress using an LMS dashboard and offers reporting across various levels in the organization.

Managers can manage training, track certifications and reward high-performing employees in the platform. Users get real-time data relating to learning events and student progress through an integrated checklist and exam builder. It also provides e-learning courses, videos, audio files, images and web links.

DiscoverLink Talent integrates with human resources systems, which helps users register new employees. The solution primarily targets restaurants and has served brands like Applebee’s, Chili’s, Boulevard and Joe’s Crab Shack.

 

DiscoverLink Talent - E-learning
 
  • DiscoverLink Talent - E-learning
    E-learning
  • DiscoverLink Talent - Edit learning program
    Edit learning program
Supported Operating System(s):
Web browser (OS agnostic)

26 Reviews of DiscoverLink Talent

Showing 1-20 of 26

 

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November 2018

November 2018

Industry Specialists!

Ease-of-use

Functionality

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Value for Money

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Pros

I love that this software was designed with the hospitality industry in mind - they understand our specific needs.

Cons

There's a lot of functionality available. I want to make sure I know how to utilize all my options.

Review Source: Capterra

  Response: DiscoverLink, DiscoverLink

Date: November 2018

November 2018

 

Thank you for your comments. If you have any questions about using any of the functionality, just contact your dedicated client services manager. If you don't know who that is, let me know and I'll gladly point you in the right direction. We're here to help!

 

Neal from The Greene Turtle

January 2018

January 2018

Discoverlink is a great LMS with a number of courses available and an easy to use interface.

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Pros

Overall the platform is really simple to use for administrators and end users. Discoverlink also has a number of service and compliance courses that will let you get off the ground quickly. Everyone on the Discoverlink team is also really easy to work with and very responsive.

Cons

The user interface is very functional and simple, but looks a little outdated. In the past three years we've also experienced a small handful of technical issues that were a little frustrating to work through. The tech team has always been very responsive with the issues, but I'd prefer not to have any issues to work through in the first place.

Review Source: Capterra

  Response: DiscoverLink, DiscoverLink

Date: January 2018

January 2018

 

Hi Neal, thank you for this review. I wanted to let you know that we will begin the process of rolling out a new user interface this quarter. We expect the underlying code to have improved stability as a result, which will mean fewer technical issues as well. We look forward to hearing your feedback once it's launched!

 

LINDA from JOSES MEXICAN FOOD, INC.

January 2018

January 2018

A pleasure to work with, Easy to Use, Facilitates Training and makes it more efficient!

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Pros

The ease of use and ability to update and create content quickly. As well as the ability to manage the training program per location.

Review Source: Capterra
 

Jessicah from Moe's Southwest Grill
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

User Friendly, Adaptable, Support out of this world, Everything a restaurant brand needs

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Pros

What I like most is the simplicity for the end users. From the management team having to assign a new profile, assign content, review history or make a transfer to our hourly employees logging in and completing the content, the process is simple to understand and to teach.

Next would be the content library. It is not always possible to bring in an instructional designer to build content from scratch or budget to have content built from a third party and with this software, there is no immediate need. You can dive right in and provide your teams, all levels, learning and development content immediately. This takes out the "O.K. I have purchased the software, now let's start building content to get the buy in from our operators and/or Franchisees".

Next would be the functionality to make things your own for your Brand. From how you design checklists, quizzes, tests to how you assign permissions within levels of hierarchy to give the management teams and owners the accountability over their restaurants dashboard and assignments.

There is so much more I want to brag about with Discover Link but they only give me so many words within this review and I have to be sure to let you know about the support team. It is like no other I have dealt with in my 25+ years in restaurants. They are caring, helpful, bring suggestions and ideas to the table as well as make you feel like a part of the family vs. being a client. I am so appreciative of each and everyone on the team!

Cons

I have no least favorite thing about this software because of the hard work and dedication of their team listening to the all their client family. We requested to have them build an app and our wish has come true. in 2018, we will be able to have an app available for the system. For us, this will open doors, windows and magic portals because we will be able to fulfill the "offline" resource content our Franchisees have requested, build a library with "Search" functionality so our operators can find things quickly and easily as things arise and so much more that just makes me smile inside and out. I know it is hard to believe that this software could be so great, but I encourage you to give it a chance.

Review Source: Capterra
 


January 2018

January 2018

The software works well, and the customer service is a point of differentiation.

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Pros

Intuitive to use, and has appropriate flexibility to accommodate the needs of our franchise community. The responsiveness and support for questions and ideation is outstanding.

Cons

Standard reporting features are pretty rigid at the multi-unit level. To make information quickly actionable, reporting and dashboards may be worth customizing.

Review Source: Capterra

  Response: DiscoverLink, DiscoverLink

Date: January 2018

January 2018

 

Hello, thank you for providing this review and for the feedback on reporting. I wanted to make sure you were aware that we are able to customize a dashboard view that includes key dynamic statistics applicable to each level of the hierarchy. If you'd like to learn more about this option, please contact your Account Manager. Also, we will be rolling out a new user interface starting in Q1 that has improved reporting functionality, including graphical representations.

 


January 2018

January 2018

Excellent Customer Service and Easy to Use

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We are thrilled to be able to offer consistent training in all of our 75+ locations!

Pros

Our implementation and ongoing service team are the BEST! They go above and beyond! We had weekly calls as well as consistent email communication. They had great suggestions on what content types would work best for each lesson, which resulted in a really fun and interactive finished learning program.

Cons

Randomly, some of the screens do not have a customizable background. Otherwise, this software is fantastic and VERY user friendly!

Review Source: Capterra

  Response: DiscoverLink, DiscoverLink

Date: January 2018

January 2018

 

Hello, thank you for providing this review and for the feedback on customizing background on certain screens. Currently, in addition to the custom login page and the ability to define colors on the To-do list, you can customize background images in exams, surveys, and performance reviews. We'd love to hear more about what you have in mind for custom backgrounds on other screens. If you'd like to send me your ideas I will be happy to forward them to our development team.

 

Braxton from Granite City Food ' Brewery
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

If it was not for this product our company would be less efficient! Used Daily!

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From an organization standpoint- Employee engagement, Employee retention, increased value of Sales. Number, increased amount of knowledge learned. Tracking results through this software is also a huge benefit as it is very easy to do!

Pros

This software is user-friendly and easily accessible. It is not complicated like some other LMS out there. The options for different modules or LPs are very beneficial for a multi-unit organization. By far though would be the customer service. If you do not know something or have a question you do not have to call a 1-800 number. Your client services rep is only an email and phone call away with immediate response! WE LOVE THIS PRODUCT

Cons

It is not really what I like or least about this software it is more of improvements to be made. This company is on top of their game by listening to their customers and making changes to the software to benefit the customers. Occasionally we will run into technology issues within our organization with WIFI connectivity problems which hinders the ability to use discoverlink so that can be a downfall at times. Wishing this software could be used on a offline network would be extremely beneficial.

Review Source: Capterra

  Response: DiscoverLink, DiscoverLink

Date: January 2018

January 2018

 

Hi Braxton, thank you for this review and your feedback on offline use to help with connectivity issues.I wanted to let you know that the ability to take courses offline and synchronize once a connection is made is on our roadmap for this year. We will keep you posted when we get close to releasing that!

 

Christine from Hostmark Hospitality Group

January 2018

January 2018

Best LMS

Ease-of-use

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Pros

We are a relatively new client, but love this product. Implementation was a smooth process and we were on target with milestones. Very easy to use for our staff and administrators. Support staff is amazing and ready to help with any question/issue.

Cons

Would like to see more levels in the management hierarchy. I think there is currently 5 levels, but think we need 1-2 more.

Review Source: Capterra

  Response: DiscoverLink, DiscoverLink

Date: January 2018

January 2018

 

Hi Christine, thank you for taking the time to complete this review, and for the suggestion to increase the number of hierarchy levels in the system. I have passed that on to our development team as an enhancement request for future consideration. Keep the good ideas coming, and thanks again!

 

Dave from Lehigh Valley Restaurant Group

January 2018

January 2018

Extremely easy to use and intuitive. Discoverlink is simple, yet powerful.

Ease-of-use

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Pros

The support infrastructure that Discoverlink offers is second to none. There are multiple layers of support individuals that make the implementation easy. The software is very simple but powerful. What you think it should be able to do, it does and you don't have to think hard about it. It is set up logically and makes creation of programs very easy. If you have any familiarity with flash based builders, this will be a breeze. The cost is also extremely affordable, especially considering the support that comes with the program. Discoverlink is also continually evolving and seeks input from its users so that they can be responsive to the client wants and needs

Cons

The only thing I can say is that the "off the shelf" products are a little dated and could use a little more substance. However, the custom content creation tools far outweigh this very minor issue.

Review Source: Capterra

  Response: DiscoverLink, DiscoverLink

Date: January 2018

January 2018

 

Hi Dave, thank you for taking the time to provide this review and for the feedback on some of our library courses. I wanted to let you know that we are in the process of updating many of our older courses, often tightening up the content and making them more interactive. I will ask a member of our Content Development team to reach out to you to get feedback on specific courses so we can try to address some of your concerns as we're going through this process.

 

Lauren from Texas Roadhouse
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2018

January 2018

Discoverlink makes uploading courses a breeze and customer service is the best I've ever worked with

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Pros

The functionality and ease of use is what sold us on this LMS. It's incredibly user friendly for our hourly employees to complete courses, tests and checklists efficiently,

Cons

I wish the leaderboard and badges were a little more interactive. Most of our employees don't even notice that they earn badges.

Review Source: Capterra

  Response: DiscoverLink, DiscoverLink

Date: January 2018

January 2018

 

Hi Lauren, thank you for taking the time to complete this review, and for the feedback on the badges/ trophy case functionality. I wanted to let you know that we will begin rolling out a new user interface this quarter that includes some significant enhancements to the trophy case, including the ability for managers to award a customized "kudos" badge. We can't wait to get your feedback on it!

 


December 2017

December 2017

DiscoverLink Talent meets all of my needs and those of my learners.

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DiscoverLink Talent is a great program to use and is easy on the budget. This program works well on tablets and phones but will work even better when the new app is fully functional.

Pros

This product allows me to upload a great deal of personalized content for my learners to use. It is also quite literally the easiest program for administrators and learners to use.

Review Source: Capterra
 

Gerald from America's Incredible Pizza Company
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2017

December 2017

Absolutely the BEST Learning Management System Host in the industry!

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Providing a real-time view into the training status completion, from either a summary to a detailed report, discoverlink provides it for any leader from anywhere in the world. For the employee, its incredibly simple to understand what is required for completion of the learning program.

Pros

Amazing Customer Support!! Not only will they answer your inquiries in a VERY timely manner, but will go out of their way to take suggestions from the field on how to improve this already outstanding product.

Review Source: Capterra
 

Melanie from Rubio's Restaurants, Inc.
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

I have been impressed from the start with my experience using Discoverlink.

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I have achieved more consistency in training and better trackability of training completion. This allows me to report on training and see trends across the Company that correlate training to performance.
Because the LMS is fairly new, I sometimes come across functionality that is "in development". The Discoverlink Team is very open about what can and can't be done. though, and are actively working to improve the product with client suggestions. I don't know as though these comments would be any different with other companies as the industry is constantly changing, however.

Pros

The software is easy to use. There are available user guides, but I often don't need them as it is intuitive. I absolutely love that I can easily customize many aspects of the LMS without a complicated "scope of work" and that the Discoverlink Team is open to new ideas and suggestions. From a user perspective, the LMS is graphic in nature and easy to navigate.

Review Source: Capterra
 

Alex from Taco Mac
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

The system functions well as an electronic database to track completions and compliance.

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Tracking completion of important docs, assignments, curriculums, etc.

Pros

Track completions and compliance, Individual users, easy to add users, data pulls from our HRIS to upload new hires.

Cons

It's already looking outdated. Millennials think it's from the stone age. Server connectivity fails and credit for completion gets lost.

Review Source: Capterra

  Response: DiscoverLink, DiscoverLink

Date: January 2018

January 2018

 

Hi Alex, thank you for taking the time to complete this review and for your feedback on the user interface and completion issues. I wanted to let you know that we will begin the process of rolling out a new user interface this quarter, and later this year we will be providing ability to take courses offline and synchronize once a connection is made. I hope these enhancements will address your concerns. We look forward to your feedback!

 

Patrick from Ivar's Restaurants
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

We love DiscoverLink. They have a very caring staff and work hard to make sure our needs are met.

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Great learning with easy facilitation.

Pros

The system is incredibly easy for our employees to use and the tutorials are specifically designed for our industry.

Review Source: Capterra
 

Mike from PMC
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

Very smooth, easy to use & understandable.

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Quick application, learning is flexible.

Pros

Excellent organization and layout. Easy of use, simple to understand, good graphics...often it's even FUN! Enjoy the reinforcement "Gamification" sounds and graphics applied.

Cons

Sometimes slow to move from one task to another. Especially when Quiz or Test is completed. Not a major issue.

Review Source: Capterra
 

Jessica from McNellie's Group
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

Program is simple, useful, but prone to user issues.

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Pros

The content: hands-on activities are well-targeted and effective. The new feature that allows supervisors to sign off remotely is much appreciated.

Cons

Lots of issues with stalling, freezing, and not giving credit for completed (or mostly completed) items.

Review Source: Capterra

  Response: DiscoverLink, DiscoverLink

Date: September 2017

September 2017

 

Hi Jessica,

Thank you for taking the time to write a review. We're sorry to hear about the issues you've been facing. The behavior you described is not typical, so we want to help you resolve it. Our Director of Client Services will be contacting you this week to help you troubleshoot it and find a solution.

 

Stephanie from Tudors Biscuit World
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

Our training has become more consistent and our employees more knowledgable

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Consistency within our company is the biggest benefit of using Discoverlink. We are able to hold our employees more accountable to our compliance policies as well as our different skill positions.

Pros

Ease of Use and the support I've received from Discoverlink. I was able to ask questions at any time of the day and get a quick response.

Review Source: Capterra
 

Neil from LYFE Kitchen
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

DiscoverLink is the best LMS I have ever used.

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Pros

I most enjoy their library of available training modules. This has allowed me to rollout a program instantly while I integrate more brand specific training as it is created.

Cons

There's not much bad to say about it. Sometimes the modules can stall out and take too long to load up in a browser but with the transition to HTML5 this has happened far less frequently.

Review Source: Capterra
 

Chad from Naf Naf Grill
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

A great product and an experienced and friendly support staff

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It gives us visibility into the status of the training of every person in our organization. It gives our operators the ability to direct training from anywhere.
We have complex partial rollout schedules for new products and procedures that are hard to accomplish.

Pros

This platform is perfectly sized for our organization. It lacks the bloat of many LMSs while also providing all needed features. From the learner standpoint, it's dead simple to get into their learning and know exactly what they need to work on.

Review Source: Capterra
 
 
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