BrightLocal
About BrightLocal
BrightLocal Pricing
Track Plan: $39/mo (billed monthly) $33/mo (billed annually) Manage Plan: $49/mo (billed monthly) $41/mo (billed annually) Grow Plan: $59/mo (billed monthly) $49/mo (billed annually) A 14-day free trial is available - no credit card needed.
Starting price:
$39.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for BrightLocal
1 - 5 of 269 Reviews
Ricardo
Marketing and Advertising, 2 - 10 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed November 2021
Palaciobox using BrightLocal
Bashir
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Best Customer Service & Auditing Reporting System
I recently had the pleasure of interacting with the customer service team at Bright Local, and I must say that I am thoroughly impressed by their professionalism, promptness, and knowledge. From start to finish, the experience was nothing short of amazing.The team at Bright Local went above and beyond to assist me with my queries and concerns, providing timely and accurate responses to my questions. They were patient and understanding, listening to my issues and working diligently to resolve them.What impressed me the most was their level of expertise and knowledge. The agents were well-informed about the products and services that Bright Local offers, and they could easily answer all of my questions. I felt confident in their ability to provide accurate information and advice.The customer service team truly exceeded my expectations. Their professionalism, attentiveness and dedication to providing excellent service were commendable. I am grateful for their help and highly recommend them to anyone seeking outstanding customer service.In summary, I would like to express my sincere appreciation to the entire team at Bright Local for their exceptional customer service. Keep up the excellent work!write
PROSI have several reasons why I love BrightLocal, but the top two would have to be their ability to order local citations and complete them professionally, and their auditing tool. The auditing tool is an invaluable resource that can help attract new clients to your business.
CONSOne area of improvement I have noticed is the availability of phone calls. In my experience, getting a callback can take a week or two, which suggests that their agents may be stretched thin due to high demand.
Reason for choosing BrightLocal
After conducting extensive research, including reading online reviews and asking questions on Facebook, I decided to try BrightLocal with their 15-day trial. Upon completing the trial period, I was convinced that it was the best and most affordable option for our needs, offering both quality and competitive pricing.
Reasons for switching to BrightLocal
I was not too fond of the customer service from the former company.
Jonny
Verified reviewer
Financial Services, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2020
Good option for start-up Agencies or Freelancers
Whilst it may not be perfect, for those of us starting out on our own this is a very inexpensive way of collating and tracking all the data we need to report to clients on a monthly basis.
PROSBrightLocal is inexpensive for the features it provides, which allows you to track a lot of SEO metrics in once place. This makes it really handy for tracking and reporting purposes. Their local citations also allow quick link building options when required. White-label reporting options also gives you quick access to download user friendly and well displayed ranking and brand data to send to your clients, branded with your own logo. This is a real time-saver if you cannot afford some of the more expensive SEO products.
CONSThe reporting options could do with some additional customisation. Whilst you can white-label and add your own branding, the actual data that is presented is fairly linear. For example, you can only compare rankings to one point in time, and can't compare both starting rankings and month-on-month in the same report. If you opt to use their lead-generator audit tool be aware it uses a credits system. This runs out fast depending on how you set it up, so I don't personally believe it's a viable source of generating leads.
Reason for choosing BrightLocal
Huge difference in price which meant BrightLocal was far more viable for my position as a start-up.
Vendor Response
Thank you so much for sharing your feedback with us Jonny. It's great to hear you've had a positive experience, especially the fact we've been able to save you time! I appreciate the comments regarding our reporting options and the ability to do more report comparisons, this is something for us to consider for future improvements. I'm sorry you've not found the Agency Lead Widget suitable for your needs though, additional credits are available and we do try and keep these at a low price to ensure they're cost-effective for our customers. Best Wishes, Myles - BrightLocal CEO
Replied November 2020
Mark
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2022
An Utter Scam
An utter nightmare! Thanks to them my business is at the verge of collapse! I wish I'd never came across these utter incompetents!
PROSAbsolutely Nothing! I wish they would never exist as they have only ruined my business!!!! I was flourishing before meeting these cowboys!
CONSThey have shut down my account while 7 campaigns were running, and this was due to a fact where they could not understand my basic business need and kept making their point! At Brightlocal is either their way, or your account get shut! No signs of refund at all! The utter shame of the tech industry in 2022. The exact meaning of Scam!
Reason for choosing BrightLocal
Because I've been fooled by the false positive reviews they have. They very clearly don't even stand close to the rating they have in reality. Their customer support barely understands english and they would pinball you between 8 of them, all which have very little clues about what they are doing!
Vendor Response
Hi Mark, I'm sorry that you have had a bad experience; this is never the outcome that we want for any of our customers. During a Citation Builder campaign we flagged a potential issue, offering several options for how to proceed. You were not happy with these options & made several requests to close your account & to receive refunds for all campaigns. We granted this as a gesture of goodwill and provided receipts. We hoped this would resolve the issue, however, it is clear that you are still unhappy. We asked what further actions you would like us to take and have received no further suggestions from you, only threats. Please note you have not lost account access; we turned off your automatic subscription renewal, believing this to be what you wanted. You still have full access to your account and all data for the remainder of this billing cycle & if you wish to, you may reactivate it from within your account, which will mean that there is no disruption in service. Thank you
Replied January 2022
Megan
Marketing and Advertising, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Easy Onboarding and Navigating
From the multiple initial calls, where [SENSITIVE CONTENT HIDDEN] took the extra time to answer all of my questions during my free trial, to the success call I had with Ian, I have been thoroughly impressed with the professionalism, attention to detail, and focus on my success using their product. I'm thrilled with the experience so far, and excited to see how this product will elevate our business.
PROSI can provide my clients with a simple dashboard to view their digital presence in one easy location. For that feature alone it was worth it for me. I also loved the pitch deck that was provided. As a Marketing agency, having a starting point when talking about these incredible features and their benefits to our customers, a pitch deck was crucial to the success of quickly launching these services.
CONSThe backend is a little clunky. For instance, it would be great on the Clients and Locations dashboard to be able to easily view the agency dashboard and the white-label dashboard without all of the extra clicks. It's still a great product, so I don't mind the extra clicks, but streamlining some of the views would be a great bonus.
Reason for choosing BrightLocal
Price, Client Dashboard, and the ability to white label. It was also a huge bonus the graph that I was originally shown explained that listing management should be a large upfront fee, then reduces over time. That's what sold me I think.
Vendor Response
Hi Megan, Thank you for taking the time to leave us your review. I'm glad to hear BrightLocal has been crucial in the success of your agency and that you've enjoyed so many of our additional features. I'm thrilled that our team has been so supportive and professional throughout the process too. Thank you also for your feedback regarding streamlining certain areas of the dashboard. We really appreciate your comments. If you need any further assistance, don't hesitate to get in touch with the team. Kind Regards, Myles - BrightLocal CEO
Replied April 2021