We have made a great difference in our documentation and our careplans with AOD . I do a lot of teaching with this system and enjoy it

Once a person is using the software they generally have no problems. It has many areas that are useful in LTC. When I put in a issue the response is fantastic and I have learned a lot from support. I liked the last webinar because it focused on LPC not Matrix care which helps a lot.

Need more ability to change the system on this end. Makes for faster fixing things. If I get someone on the phone with someone who does not know LPC it makes for misunderstandings as they do not understand that we do not have all the same feature.

In the years we have used the software there have been some great updates, some state/federal updates, but no matter what issues come up support is always willing to listen and re-teach when needed.

MatrixCare LPC is generally easy to use and implement. Contains most if not all of what a CCRC will need to run their business.

There are some clunky issues integrating different companies. For example even if a resident has an active admission in one company a discharge in a separate company will cancel all resident appointments. Another example would be even though profiles are shared, some attachments are not like hospital records, which would have to be uploaded in two different areas or downloaded and emailed to another part of the campus/etc.

While it would be nice to be able to pick up the phone and call them (sometimes) they are pretty responsive via email. It would be nicer to have more access to them during evenings (I'm on the west coast) and maybe Saturday or Sunday. The one or 2 times I've had to call them after hours for an emergency they have been very qucik to respond, and the person that responded was the person who was able to assist straight away.

When we had all aspects of our business been run through it (EHR,HR, Payroll, A/R, A.P. GL, POS) it was easy to administer as there is only one spot to setup, now that we have other systems its getting a bit more convoluted!

More robust POS with a better GUI (we did use Retail tracker for a number of years) The GUI for the Med records could be more user friendly/intuitive! Pricing is on the high side, I do see they have come out with a "tier" system which may benefit us a bit better.

Overall using MatrixCare has been a good experience. They are working to update the software in many areas to keep up with the market. When you have an issue technical support is quick to respond and try to help resolve the problem. The bad side of that is if technical cannot fix the problem immediately it gets passed on to research and you seldom get updated on the progress from there on.

I like that it encompasses all of the facets of our businesses. It includes demographics, the medical chart, financial, point of sale and inventory. With Matrix you can have one software package that feeds information into other modules which reduces double entry and possible errors.

There are areas of the software that need to be upgraded. There are functions that are needed that have not been written into the programming so you have to find other ways of supplying data to your users or it will take them five key clicks when two should be enough.

We haven't realized the benefits quite yet. Too early. Poor training. Poor implementation, partially due to Covid. Difficult software to self teach even with the computer resources.

We are new to using My Chart in AL and MS. We like the ease of documenting for the CNAs. A perfect way to capture all the needed information.

We don't know what we don't know. Poor training plan and implementation. We are not utilizing the platform to its full potential and paying a lot of money. Difficult to navigate from certain screens to the next. Not a big fan.