PointClickCare - Long-Term Care Software


 

PointClickCare offers cloud-based modules in the senior care space, including care delivery management, financial management, marketing, business intelligence, and quality and compliance. The solution helps users to achieve regulatory compliance, improve reimbursement accuracy, avoid missing documentation, and reduce duplicate data entry.

PointClickCare helps teams to manage workflow, remotely track patient compliance, check progress for practitioner and improve the quality of patient care. It also offers Point of Care on touch-screen devices, medication and nutritional management, and a platform for HIPPA-compliant text messaging.

PointClickCare enables administrators to subscribe to clinical, billing and administrative modules. The solution helps users assess marketing efforts through PointClickCare's referral management solution. Users can track calls and activities and create an electronic record to evaluate success in raising occupancy rates. It also provides CRM functionality, pre-admission eligibility checks and insurance coverage monitoring.

Support is offered via phone along with online training and webinars.

 

PointClickCare - Long-Term Care - New patient entry
 
  • PointClickCare - Long-Term Care - New patient entry
    New patient entry
  • PointClickCare - Long-Term Care - Patient intake management
    Patient intake management
  • PointClickCare - Long-Term Care - View current patient list
    View current patient list
  • PointClickCare - Long-Term Care - Resident summary
    Resident summary
  • PointClickCare - Long-Term Care - Clinical dashboard
    Clinical dashboard
  • PointClickCare - Long-Term Care - Admin dashboard
    Admin dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

25 Reviews of PointClickCare - Long-Term Care

 

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Software Advice Reviews (8)
More Reviews (17)

Showing 1-8 of 8

Melody from Beacon Hill at Eastgate
Specialty: Continuing Care Retirement Community
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Point Click Care is a multi-faceted software with many great features. The number of different things it can do is amazing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the ease of finding information. Many of the reports are very helpful - you can just adjust to your specifications and run. I have hardly ever seen trouble with the system going down or not working properly - very reliable.

Cons

I use the clinical tab more, but am in an administrative position within our LTC facility so reports are very helpful. I wish that there were a way to make the reports more customized - maybe a whole report writing feature where you could get the specific data that you are looking for, in the way that you want it to export. We also have trouble with the whole outpatient therapy set up. It seems confusing as to where to find the resident's information or where to upload documents when a resident is a outpatient SNF for therapy but is living in our assisted living or memory care unit. PCC won't recognize the resident as a new admit to SNF when they move into SNF if they are already an outpatient for therapy. Maybe we just need to know how to use it properly, but it seems rather convoluted and unclear.

Review Source
 
 

Deborah from Sunland Home Care
Specialty: Assisted Living
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is user friendly and it is something that can be taught to anyone depending on what their level of tech savvy is.

Cons

There are more details that need to be incorporated. It works as a base but for the day to day operations and in real time there needs to be more improvements made.

Review Source
 
 

Tina from Reliable Bookkeeping Services
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Simple billing solution

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The financial billing system is simple to use. The help button provides step by step guidelines on how to use the system. It has several modules (Clinical, Admin, GL etc) so it is pretty much an "all in one" package for long term care homes.

Cons

Not the best accounting software. It doesn't have the proper accounting controls that a good accounting software would normally have.

Review Source
 
 

Patrisia from Family First Health
Specialty: Nursing Home
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

PointClickCARE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like PointClickCare Long-Term Care because it is very easy and convenient to use, easy to teach new hires.

Review Source
 
 

Jessica from Family First Health
Specialty: Nursing Home
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Excellent EMAR/ETAR system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Learning this program is super fast and easy. All patient info is in their clinical chart, Going in to EMAR, the ETAR is just another click away. Making passing meds and doing treatments easy to follow. Meds can be grouped together to the time frame your passing them , or click on all meds due that shift. Times are color coded to assist with whats due now, whats late and what needs to be given.

Cons

D/Cd meds i think should be in med list, just marked as D/C, rather than an separate section of just D/Cd medications

Review Source
 
 

Barbara from Hammonton Center
Specialty: Therapy / Rehabilitation
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

The lay out and design of this software was easy to use and I found it easy to navigate. As a nurse it was easy to complete my charting for all of my patients in a fast and specific way.

Cons

I did not like that my diagnostic tests were not Interoperability with PCC. The specific charting was occasionally limiting

 
 

Antoinette from Sagora Sr. Living
Specialty: Nursing Home
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2017

April 2017

Fantastic product at a good price point!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Once proper training was provided by my employer, the product was not difficult to use.

Pros

All departments could work in the same system.

Cons

None

 
 

Cheryl from Lakeview Health Services
Specialty: Nursing Home

August 2015

August 2015

Like this software because it is user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The vender is professional and willing to assist to get you where you need to be. They are always on call and they talk in terms you can understand. Point Click Care is user friendly and that makes all the difference in the world! I do have to say I would like the navigation tree back. Otherwise this is an awesome product and is worth it!!!

Likes Least

I wish the navigation tree was back. My coworker's and I miss that. Now we have to go all the way back out and then back in. Wastes our time where with e tree it would flow much better.

Recommendations

I would say to listen closely and take notes but if you miss something, there are always "helps" to get you through or you can call them and if they aren't able to get back to you right away they will return your call. That means a lot!

 
 
 
Showing 1-17 of 17


December 2018

December 2018

Long Term Care Software is Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used PointClickCare for 6 1/2 years now. The changes and updates that have been made over the years have been phenomenal! We just started working with the financial modules recently and they have been a huge asset to the company!

Pros

I love how easy PointClickCare (PCC) software is to use! You can navigate through fairly effortlessly!

Cons

We haven’t quite managed to get our company on line with pharmacy integration yet. It would be nice if there more configuration options to allow for that.

Review Source: Capterra
 

Jennifer from Westerly Health Center
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Great EMR for SNFs

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Very user friendly and easy to learn. Many add-ons that interface with other programs

Cons

Limited report capabilities, difficult to amend reports

Review Source: Capterra
 


November 2018

November 2018

ECS is way better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Here's a new drinking game. Take a drink whenever you hear, "Can't be done." You'll feel like you are 21 again.

Pros

Order Entry is great. Can quickly enter orders that have multiple administration times. For example, BID and BID PRN.

Cons

This program is built for billing not nursing. For example, I got told that the O2 flow could not be put in with their O2 sats as it was "not a vital"; however you are forced to put in what position of the BP cuff when you do blood pressure (sitting, left arm). Guess what? position of the arm is "not a vital". Scheduling appointments? Get a separate program. Putting in their diet? you can only put one. You can't choose, no added salt AND low fat AND Diabetic. You have to choose one and ONLY one. So pick your poison. You can't just look at certain charting. In ECS I could just look at Cardiovascular and see the trend in Edema. PCC? Can only run a report that shows all the charting. And I have to hunt and peck for any edema charting. Even my most competent/computer savvy staff are revolting.

Review Source: Capterra
 


November 2018

November 2018

My experience (albeit short and in 2014) with Point click care

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I liked the fact that it seemed to include everything, and it made the info/recording process so much easier. Quite comprehensive and professional.

Cons

It was quite overwhelming at first, and I was wondering if there was a way to even further simplify it.

Review Source: Capterra
 


October 2018

October 2018

Point Click a good program

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I enjoy using point click. I can also go there for information that I need quickly.

Pros

Point Click is easy to use. Each task has it's own separate tab with the ability to open the tab to view any details that you may need to know.

Cons

The time is sometimes takes to save but that may be too to our internet service rather than the software itself . It also has a "set" time when the system "saves" and during that time, charting is very slow.

Review Source: Capterra
 

Alisha from Schuyler Hospital
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

Pointclickcare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Solved the charting issues. Everyone had their information in one place and could see it. Easier to check for updates and changes.

Pros

It was easy to use. Gave lots of different features that helped a ton.

Cons

Sometimes had a slow startup when first logging on to software.

Review Source: Capterra
 


August 2018

August 2018

Best census and accounting blend.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to integrate its, accounting and referral management.

Pros

It is very easy to use, census info and billing information input is a breeze.

Cons

Not Avaliable for the phone use, not avail for assisted living.

Review Source: Capterra
 

Jose from Hermitage Northern Virginia
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

PCC Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

PointClickCare has a great reporting feature. It also helps with centralizing information on residents and makes transferring between facilities almost painless.

Cons

Billing for respite stays became an issue if the respite happened between two months. The statement will show a pre bill for the whole month rather than just the days that resident has already paid for.

Review Source: Capterra
 

Sheri from Niagara Region

December 2017

December 2017

Use for both management of resident chart and financial profile

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

We are able to use to manage resident care and financial charts in on the system. It's very versatile and customizable- a lot of reports can be pulled for specific data

Cons

A lot of the reports can not be be manipulated in excel. I would prefer to have capability to sort etc but many reports are set up as PDF only

Review Source: Capterra
 

sheri from Niagara Region

November 2017

November 2017

Use for management of resident charts and billing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Organizes information in a format that is able to be pulled for reports. built in reminders assist with census entries

Cons

Not all reports are available to be exported to Excel-it would make it easier to manipulate information or edit information if it was excel exportable

Review Source: Capterra
 

Betsy from Quincy College
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Easy to use and self explanatory.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to use the software while teaching my students in the clinical setting.

Pros

It is very user friendly and the user can figure out how to use the software without much training.

Cons

Certain features of documentation could be more streamlined so that when using an assessment that prepoulates a nurses more, the nurses note looks more like a note and less fragmented.

Review Source: Capterra
 

Mandy from The Berkeley Retirement Home
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

I use the financial aspect of this software; the GL/AP module

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is so easy to use compared to others, in my experience.

Pros

PCC is very user friendly. We were able to implement and use it with very little training.

I've used other software and had issues with journal entries not posting to the GL, or invoices not posting to the GL, but with PCC, all the modules communicate as they should.

The reports that run through PCC are clear and easy to read unlike our previous software.

I make bi-weekly payroll entries, using multiple GL accounts, and with PCC we can set up a recurring entry, only having to change the dollar amounts with each payroll. This saves a lot of time and work.

Reports are searchable. When I'm entering an invoice, I can put notes in the memo, then If I'm looking for a specific memo for a vendor, I can pull a vendor transaction report, hit CTRL + F, and search the report for the invoice. This has come in handy quite often when we are trying to figure out when the last time we ordered something was, or how much we paid for it.


Cons

I would like to be able to change invoices while the period is open. Once they are entered, they must be voided to make any changes.

Review Source: Capterra
 

David from Pivotal Health Care LLC
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Great product and great features for the clinical side; Back office stinks and is stuck in the 80s

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Clinical

Pros

great clinical package; works great for EMR and patient billling; easy setup; great support from implementation team

Cons

AP/GL is archaic; everything is batch; not real time; no drill down from reporting that is anything but a batch number

Review Source: Capterra
 

Amanda from Nursing Consulant

December 2016

December 2016

Great overall features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Point Click Care is easy to navigate. Love the accounting features. First class customer service. Would highly recommend.

Review Source: Capterra
 

Nancy from Trinity Mission

November 2016

November 2016

Cumbersome product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a clinical software - not billing friendly AT ALL. A cash remit that can be posted in five minutes in AHT - takes almost an hour in PCC due to all the additional screens that need to be opened, completed, and approved for every line item! MDS assessments are equally time consuming and take twice the time to complete in PCC.. The support staff is very helpful though.

Pros

the support staff

Cons

very time consuming!!!!!

Advice to Others

save your money!

Review Source: Capterra
 

Dana from Self employed, PRN therapist

May 2016

May 2016

User friendly, quick learning period

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros - quick and easy documenting which allows more time with patients.
Cons - order looks great on computer but when the actual order prints, it cuts off some information resulting in some confusion. For example, when creating a dietary order for mechanical soft texture and regular liquids it prints "mechanical soft texture, regular consistency" which is contradictory if you are unaware "consistency" refers to the liquid viscosity. It would eliminate confusion if the word "liquid" would be on the printed version. Our dietary staff was giving my swallow-impaired patients regular textured meals. Also, it would be nice if the patient name was more prominent on printed version.
These are minor cons to an otherwise well developed and easy to use program.

Review Source: Capterra
 

Susan from Oceanside Skilled Nursing and Rehab

March 2010

March 2010

Good product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Good product. Tech support is quick and reliable. If there's a slow down, they let you know they're working on it. Have never seen the system down.

Pros

Easy shift from Admin to Clinical information
Dashboard gives quick look at care plans due, room changes, admissions, discharges
User defined reports very helpful
ICD-9 library built in, populates face sheet
Social Service and Nutrition assessments auto populate the MDS

Cons

Drug allergies needs more prominent place on face sheet.

Review Source: Capterra