Lookout
About Lookout
Lookout Pricing
Contact The Lookout Way for pricing information. https://www.thelookoutway.com/pricing
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Most Helpful Reviews for Lookout
1 - 5 of 25 Reviews
Karl
Verified reviewer
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Satisfied Customer
It’s been a good experience and the product is easy to understand and use.
PROSIt’s very user friendly and easy to understand.
CONSIt doesn’t have some features that our other system did.
Reasons for switching to Lookout
They kept losing data after doing upgrades. They didn’t respond quickly.
Vendor Response
Thanks for your positive review Karl. Glad to hear you are enjoying Lookout.
Replied April 2024
Bradley
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
Intuitive accounting with logical UI
As a tech savvy person (at least I like to think) it is really nice to see efficiency improvements, no more waiting for endless data to load slowly. Very much appreciate the seemingly continual logical improvements for how systems work, from new shortcuts being added to entire new optimized reports or functions for a regularly used function.
PROSI love that Lookout is very forward thinking in terms of technology and continual quality of life improvements because their fundamental ideas for how Home Care should work is refreshing to see
CONSThe initial setup and implementation phase had all hands on deck and there is still support but with lengthier implementation times. It was in part already known and I don't have know how on the agreements we have with lookout but it is improved over previous software.
Reasons for switching to Lookout
The software was running into limitations with what it could provide and felt old. Loading screens continuously and lack of efficient navigation.
Vendor Response
Thank you for the lovely review, Bradley. Glad to hear you are enjoying Lookout.
Replied May 2024
Mark
Mental Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2023
It has promise, but is not NDIS ready.
The Lookout Way has potential. If I were providing aged care brokerage services, it would be great. Sadly it isn't suited for NDIS providers without serious hacks and compromises.
PROSGreat ticketing features and transparency between clients and workers.There are a lot of customisation options along with an APIAllows for self-booking.
CONSIt is designed mostly for managing contractors.The API is missing core features relating to invoicingInvoicing is difficult to navigate.Cancellations are not listed on proda export and are structured poorly as options.Care plans are essentially word templates rather than forms and cannot be created or updated in the field.There are a lot of hidden addon costsWorkers cannot fill out forms.There is no document tab. Documents can only be stored in client notes.Service agreements and quotes can not be managed within the platform.
Reasons for switching to Lookout
The Goodhuman app way glitchy and kept crashing on staff.
Vendor Response
Hi Mark, thank you for this thorough review. Your feedback is valuable. We have logged it with customer success to explore some existing features, new updates and workarounds with you that could meet your needs, and we have lodged your feedback with the engineering team for future roadmap considerations. Some of the items you raised are on the product development roadmap already.
Replied June 2023
Julie
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great addition to our Business
Love the product - works well and delivers on what we need a good rostering system
PROShow easy it is to use and simple in its functionality
CONSit could be better to find most simple information and we lost how long someone has been with us so we lost a bit of history
Reasons for switching to Lookout
it was ending and we needed a better system
Vendor Response
Glad you are enjoying that platform Julie and thank you for expressing how it is a great addition to your business.
Replied April 2024
Jason
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Lookout-An excellent platform!!
Excellent program. Very user friendly & easy to retrieve and store information.
PROSEasy to use. Great features that ensure information is readily accessible.
CONSUnable to schedule lunchbreaks for carers.
Reasons for switching to Lookout
Lookout offered many more features than Procura.
Vendor Response
Thank you for your positive review Jason. Glad you are enjoying the platform.
Replied April 2024
