DocuSend

RATING:

4.6

(30)

About DocuSend

DocuSend is a cloud-based print and mail service. It caters to businesses across various industries that want to automate their direct mail marketing campaigns. DocuSend requires no software installation. Users can access the service through any web browser. The DocuLink feature allows customers to upload mailing lists and design mail pieces through an email interface. DocuSend handles printing, folding, and mailing via First-Class Mail, Standard Mail, and Marketing Mail. DocuSend is deployed as a cloud-based service, so there is no need for customers to maintain any infrastructure. DocuSend provides phone and email support as well as video tutorials and a knowledge base to help customers with any questions they may have about using the service.

DocuSend Pricing

DocuSend is available on a pay-as-you-go pricing module and has custom pricing based on printing preferences. It also offers a free trial. There are no quantity minimums, contracts or set-up fees.

Starting price: 

$1.14 

Free trial: 

Available

Free version: 

Available

Clud-Based Mailroom| Mailing PDF Documents
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DocuSend Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for DocuSend

1 - 5 of 30 Reviews

Igor

Computer Hardware, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Excellent software, decent price - Would highly recommend

PROS

It's always up and running, easy to set up relevant forms, and never gives me any issues nor bugs. I use it to get compliance documents signed and filed. Works without private cloud and many users.

CONS

Price could be better, bit I am still satisfied with the package.

Vendor Response

Thank you for your review. I'm glad you found DocuSend easy to use to print and mail your documents through our cloud-based mailroom.

Replied July 2021

Andrew

Utilities, 51-200 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

DocuSend Saves us Time and Money!

Outstanding! Our invoices didn't quite match the return envelope within the window parameters and [sensitive content hidden] and her team quickly and easily (at least in my mind) came up with a solution and we've been using it now for 6+ years. We also recently switched billing software and that created a similar issue and a quick email to [sensitive content hidden] go that resolved no problem. Finally, we created a mass-mailing postcard campaign and didn't think twice who we were going to use - we scheduled a conference call with [sensitive content hidden] and she got us everything we needed to process the campaign.

PROS

Ease of use, upload feature for .pdfs, the review feature to delete or edit pages and addresses, all of it!

CONS

There is nothing about DocuSend that I don't like.

Vendor Response

Thanks Andrew! We so enjoy working with you and your team. So glad DocuSend has been a good solution for printing and mailing your invoices.

Replied October 2023

Charles

Information Technology and Services, 1 employee

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

FUNCTIONALITY

3

Reviewed May 2020

Like the product, wish it was more seamless with Quickbooks Online as an app

PROS

This solution saved me man-hours each month. It takes me less than 5 minutes to send out my monthly invoices.

CONS

When Docusend was updated and added back to Quickbooks Online Apps I was excited because of the ability to integrate into the templates used by Docusend. However I was unable to use this feature because I'm not able to filter invoices down to the current month's invoices set to print later. For now the online solution works but I hope the QBO app continues to be improved.

Vendor Response

Thanks for your review! I have good news for you! You can certainly filter invoices down to the current month. We added that feature to the QuickBooks Online DocuSend app earlier this year. I'll send you the info via email!

Replied May 2020

Matthew

Health, Wellness and Fitness, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Professional Mail Service at the Right Price

Excellent service and ease of use. At a great price.

PROS

The professional services provided by Docusend

CONS

There is nothing that I don't like about DocuSend

Reasons for switching to DocuSend

Stopped servicing quickbooks

Vendor Response

Matthew, We are so glad DocuSend is working well for you in sending out your QuickBooks invoices. Alice

Replied October 2023

Val

Marketing and Advertising, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2020

Convinient and Easy

Overall the system is very good and easy to use. I would recommend to anyone with light to moderate USPS mailing needs.

PROS

The system is easy to set-up and use; it does not require extensive learning or modifications to be useful right away. Very reasonable costs and very convenient, allowing for using USPS mail from anywhere at any time. no long term commitment or prepayment or obligations! Very flexible. Has a number of advanced features that we have not explored yet. It works very well for our basic mailing needs!

CONS

Some of the information the system asks for is redundant from session to session. It would be nice if it was "recorded" and associated with our user login, so we don't have to reenter it. It's not too inconvenient, but it still would be good to have it associated with our account.

Reason for choosing DocuSend

Easy of use and simple to set-up; no long term commitments; cost to benefits ratio;

Vendor Response

Thanks for taking the time to review DocuSend. I'm glad you find it flexible and easy to use. I'll reach out to you separately as we'd love to work with you to address the reduncancy info that you are experiencing. As long as you are using the exact same template on your next upload, you shouldn't have to enter redundant info.

Replied May 2020