Replyco
About Replyco
Replyco Pricing
Pricing that grows with you! Small Business or high-volume seller, with our pricing you can scale your business!
Starting price:
€9.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Replyco
1 - 5 of 20 Reviews
Matthew
Verified reviewer
Furniture, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Great product, even better customer service
They helped us centralize all our online marketplace messaging systems into one convenient tool. We utilize it every day and it's been invaluable to us.
PROSThe whole team was friendly, informed, and helped us get up and running faster than I thought would be possible. The integrations are well explained, I get fast and accurate responses, and they have bent over backwards to make sure we get everything running how we need it.
CONSSome integrations we would LOVE to have are taking longer than we expected to be released.
Vik
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Excellent software thats grows with the business and very cost effective
From the 3 options I had, I definitely chose the right one. The fact that they are a smaller company makes them more personable to the customer. The price is perfect and flexible for multiple users as well as updates constantly being rolled out allowing businesses to merge different roles.
PROSThe customer service element is important to any business and ReplyCo has brought together most aspects of this role. The company, as us, has grown over time and is getting better and better with more and more features. The price has remained low and the customer support with [SENSITIVE CONTENT] and the team is second to none. They have listened to our concerns and recommendations - that have then been integrated within a week. The interface is getting easier to use too.
CONSReplyCo are constantly rolling out new features which is great, however sometimes a little buggy. It doesn't affect the purpose, however does get a little annoying. The interface at first is a little confusing and does take time to get used to. Ideally more deployment for users would be great from the admin account - signatures etc.
Reason for choosing Replyco
I called and coincidently ended up speaking to the manager of the company, who I had a great conversation with, without him having to sell me the product. He saw everything from the users point of view - not a commercial point of view. His vision was for the product to be ideal for the majority of SME's as opposed to a big corporate platform which we would pay through the nose for and us 10% of the features. It's what the market needed.
Amir
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2021
Offers a lot
overall is a good system, while we think its not necessarily the best for the price its well worth it and it does what we need for now.
PROSIt has a lot of functions and does what our business needs. The value is well worth it compared to the competition
CONSit seems a little cluttered like there is too much on the screen, I think the workflow between the functions could be better and simpler. The colouring is not the best as the light grey text is sometimes hard to read
Reasons for switching to Replyco
Cost
Steven
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Customer support - the right way!
Very positive. To be honest they are a breath of fresh air and I just wish all of our business partners were as responsive and accommodating. Even in the short time we have been with them <1 month, we are already seeing great additions and improvements being made. If this continues I believe Replyco will provide us with a comprehensive solution for dealing with all of communications both with external customers as well as internal partners. Go Replyco!!!
PROSTickets to keep support queries organized. Pulls in data automatically from Amazon, eBay, Linnworks etc. which is a great time saver. Love that we can have as many users set up as we need without extra cost - a massive advantage over much of the competition. Love the templates, rules etc which makes it very flexible. Love that new features are being added all of the time. [SENSITIVE CONTENT HIDDEN] is always extremely responsive to our suggestions or any bugs we flag up.
CONSFeatures are being added all the time which while this is fantastic, means things can break some times which causes disruption. Currently lacks flexibility when initiating/creating new tickets. They are quickly improving this feature however :)
Reason for choosing Replyco
Zendesk onboarding - terrible, no communications or hand holding so gave up. eDesk is a good platform (based in Ireland). However I wasn't keen on the "per user" pricing model.
Reasons for switching to Replyco
Lack of flexibility
Vendor Response
Thank you so much for your kind words Steven. It makes our day that much brighter to know we've had a positive impact. We appreciate your flexibility and (and patience) as we continue to build a better Replyco.
Replied August 2021
Simon
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Best customer service software for ecommerce so far
So much of our time was spent replying to customers, it was costing us time (=money) and causing a lot of stress. We'd tried other software that claims to be a fix but found it was old fashioned software made for old fashioned businesses, just with a shiny new fascia. We needed something that would work how we want to work, integrate with the software we already use and allow our distributed remote teams to stay connected with us and our customers. Setup and usage has been a breeze, and the team are always on hand to solve any issues that arise. Development seems to be moving at a fast pace, with tweaks and new features coming along every week. Very impressive.
PROSIt is made specifically for ecommerce Integrates well and easily with the main ecommerce and messaging platforms we use Easy configuration Templates save a lot of time Integrates with Linnworks Fair pricing makes it usable for small companies
CONSWould like some extra features such as Etsy integration, and Live Chat
Vendor Response
Thank you for this very positive review Simon. We're glad you find the system so easy to use and modern! We do have Live Chat on the short list of new integrations that will be coming soon. Etsy is not yet slotted for integration, however, you can still route messages from Etsy buyers to Replyco using the email integration and then apply rules to automatically sort / assign users.
Replied July 2020