Siebel CRM
About Siebel CRM
Siebel CRM Pricing
Please contact Oracle for pricing details.
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Most Helpful Reviews for Siebel CRM
1 - 5 of 48 Reviews
Sunthar
Verified reviewer
Information Technology and Services, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2022
The Siebel CRM works by allowing you to manage your company’s data and operations from a central loc
The Siebel CRM is a comprehensive business process management system that allows you to manage your company’s data and operations from a central location. This comprehensive guide provides everything you need to know about the Siebel CRM system, from installation to customization.
PROSSiebel CRM is a widely used customer relationship management (CRM) software. It has been recognized as the most comprehensive and user-friendly CRM software on the market. It offers a variety of features that make it an excellent choice for business organizations of all sizes. Some of the benefits of using Siebel CRM include: - Easy to use interface: The Siebel CRM interface is very easy to navigate, making it suitable for both experienced users and new users. This makes it an ideal choice for businesses with a large number of customers or employees. - Extensive capabilities: Siebel CRM offers a wide range of capabilities, including contact management, sales tracking and inventory management. This allows businesses to manage their operations in an efficient and effective way. - Robust data storage: The Siebel CRM database is well-organized and reliable, which allows businesses to store large amounts of data without experiencing any problems. This makes it an ideal choice for businesses that need to keep track of important information related to their customers and sales transactions.
CONSOne of the most common criticisms of the Siebel CRM is that it is complex and difficult to use. Other users have also complained about the lack of support from Siebel, and the slow response times from customer service. Overall, there are a number of reasons why people might choose not to use a Siebel CRM, making it a less popular option compared to other software options. The cons of using the Siebel CRM include: it can be difficult to find qualified personnel to use the system, and it can be expensive to upgrade the system.
Mehboob
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Siebel The CRM Product
CRM can be used for many types of applications and services as well.
PROSSiebel CRM is the best of bread CRM Product compared to its contemporaries.
CONSIt’s is pretty costly to implement and needs an experienced person to set it up.
Reason for choosing Siebel CRM
It had good value for money stats as well as the support provided by the vendor, Oracle
Erik
Writing and Editing, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2023
Siebel call center software
Siebel was a very good software for managing information in a call center when it was working, but that’s the key, when it was actually working. The software became unresponsive at way too many critical times.
PROSThe layout of the information. Files were easy to see what I needed right away without starting a sales call with long pauses to figure out what’s going on with the file. I actually worked with Siebel for 2 different companies over the years with different needs. So Siebel was able to be customized to each companies needs. One company we needed to run credit checks that could be done for that company, another company we had complex pricing structures since it was insurance Siebel could handle that.
CONSToo many times Siebel went down. I’m not a tech guy but working in Medicare related health insurance it was a running joke, nightmare, that the last week of the Medicare open enrollment Siebel would go down at least once if not multiple times.
Reasons for switching to Siebel CRM
Company decision they were using software they made themselves for the company but wanted something more versatile as they grew, very well could have been a new ownership thing as well as the change happened shortly after [sensitive content hidden] sold the company.
N SAJESH
Medical Devices, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Activity planning using Siebel resource management
Siebel marketing resource management helps the user to keep a track on different marketing campaigns and activities. It gives the added
PROSProject activity templates Spending a day performance across enterprise Powerful analytics and business processes based on best practices Automate key marketing processes
CONSEnterprise resource planning in terms of profit Vs loss to a particular marketing activity can be improved further
Reasons for switching to Siebel CRM
More user friendly and it ensures better understanding of marketing campaign and activities management using siebel resource management software than other similar softwares available in the market
SUJEET
Information Technology and Services, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2018
Part of Siebel MRM Development / Implementation Team
Gained deep understanding of Organizations Marketing life cycle. Siebel MRM out of the box functionalities are good fit for most of the Organizations marketing process like Budget Management, Campaign Management, Event Management etc. It has key features like - Improve management with a common platform across brands and regions. Gain visibility into marketing spending and performance across the enterprise. Automate key marketing processes. Improve quality with best practice processes. Improve budgeting and planning with standardized processes and metrics. Optimize marketing investments with insight into past performance.
PROSEase of Usage for End Users - Offers unique interactive assistance called Help that helps speed user training, increase user adoption, and enforce best practice Efficient Project Management and Collaboration - Provides robust project management capabilities that help marketers ensure that tasks are captured and communicated to everyone who needs to see them and critical deadlines are met. Real-Time Financial Insight and Reporting - Empowers all users in the marketing organization to be more effective by providing near real-time visibility into marketing performance and spending status through integrated analytic dashboards and reports that are tailored to their specific business needs. Improved Budgeting and Expense Management - Prepare and manage budget requests across different levels of the marketing hierarchy, including organization, plan, brand or product line, industry, and geography Workflow-Driven Approvals and Activities - Using the application's approval workflow process, users can circulate, review, and approve important marketing items, including proposed marketing plans and tactics, budget requests, and marketing content Collaboration with Third Parties - provides a Partner Portal to help manage key partners and agencies collaborating in the overall marketing process
CONSHigher Upfront Cost On-premise systems are classified as CAPEX (Capital Expenditure) i.e. require large upfront purchase. On top of it perpetual maintenance costs to ensure support and functionality upgrades. Longer implementation times On-premise implementations take longer due to the time needed for complete installations on servers and each individual computer/laptop. Ongoing maintenance With an on premise system, you are responsible for maintaining server hardware and software, data backups, storage and disaster recovery. This can be an issue for smaller companies who have limited budgets and technical resources.