Thunderbird

RATING:

4.4

(138)

About Thunderbird

Thunderbird is an open-source email management platform, which enables businesses to organize, filter, set up, search and archive email conversations and accounts. The on-premise solution automatically blocks image attachments within email messages to protect users' privacy. Using Thunderbird, managers can access conversations across multiple tabs, receive reminders about message attachments and set up user accounts with information including name, email address, and password. Organizations can schedule events on a calendar, create to-do lists and maintain an address book with details such as images, birthdays and more. Additionally, the platform supports multiple languages and offers built-in message encryption capabilities to secure conversations. Thunderbird allows...

Thunderbird Pricing

Thunderbird is available for free.

Free trial: 

Not Available

Free version: 

Available

Thunderbird email signatures

Thunderbird Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

3.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Thunderbird

1 - 5 of 137 Reviews

User Profile

Bill

Verified reviewer

Computer Software, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed December 2021

With free software, you often get MUCH MORE than what you pay for!

Email lies at the heart of our business -- customer support and customer contact is critical to our survival. This is not something that can be relegated to a Web UI or just any old client interface. Thunderbird provides small organizations (like ours) a free Email client that is full-featured, fast, and efficient. I can't imagine trying to use anything else!

PROS

The Thunderbird Email client provides a fast and easy way to corral multiple Email addresses. With support for POP3 mailboxes, you can pull your data off the Email server and retain/manage it all locally, which is great when you have to travel and may not always have access to the Email server, or for when you want the extra security of getting the data off of the Internet quickly. With IMAP support, you can enable access to a shared Email queue, allowing multiple employees to see and respond to the inbound messages -- ideal for a customer-facing "Sales" or "Support" queue -- and every user can see and search on every reply. All local messages and attachments are stored in a local profile folder, which can be easily moved to a NAS, allowing you to access the Email profile from any machine on the network. You can also synchronize your profile to your laptop so that all of your Email can travel with you into the field, even while disconnected. Add in the intuitive user interface, multiple-calendar features, a solid address book function, and you have an Email client that is hard to beat. Since it's free to use, this makes it even better!

CONS

Like with any software solution that you've used for 10+ years, the product does evolve, and they change the UI from time to time. These "improvements" may be beneficial to most users, but moving things around in the UI can slow you down, and the changes can sometimes break automation scripts that rely on specific sequences of keystrokes. Luckily, these occur only about every 2 years or so. Another issue I have is with the built-in calendar. Sometimes it captures an Event from an EMail with an ICS attachment -- and sometimes it doesn't. Apparently, Microsoft Teams doesn't send properly-formatted messages, so this is most often broken, but you can always work around it through manual data entry.

Reason for choosing Thunderbird

I didn't want to be tied to another Microsoft solution, with a back-end Exchange Server needing to be configured in my office. (Yes, this was back in the CompuServe days, so running Exchange in the cloud wasn't an option back then, and it required a Windows Server.)

Reasons for switching to Thunderbird

I first switched to make my Email easier to manage. As we transitioned to a new SMTP Email server in my office, Thunderbird made the migration quite easily. Later, as we moved to a cloud-based Email server, it expanded with us and handled that expansion as well. Now, everyone in our organization uses Thunderbird to manage both personal and business accounts.

Jose Miguel

Education Management, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed June 2023

A proof that free can be good

Since I have been using Thunderbird, I never regret my switch from Outlook. Over the years, although the development has not been fast, it has been fast enough for the product to adapt, at least in functionality, to what every mail client must deliver to its user.If you are looking for a robust free email client, Thunderbird is the best option.

PROS

I am sure that many people like me came to this product because it is the Mozilla Foundation behind it. We all know how they think about their product, making privacy their flagship. In the case of Thunderbird, you can find a robust email client with functionalities at the level of many other paid clients. If I need to list Thunderbird's advantages, I will start by talking about its extensibility, making it one of the first email clients you can improve and customize with free third-party add-ons. Another great addition of the last years was the "Smart folders," making your multiple account inbox easier to visit and search.Right now I am using Thunderbird for all my personal emails, and the client has all you need to manage successfully all your personal data flow.Thunderbird is free, and for sure is the best option for email clients at this tier.

CONS

I will list the things I think can be improved in Thunderbird, but I repeat, we are in front of a robust FREE client, so please consider this when you read about the following points.Complexity: While Thunderbird's extensibility is a strength, it can also be a weakness. The sheer number of options and settings can be overwhelming for less tech-savvy users, and it may take some time to configure it to your liking. This one was my first problem after I switch from Microsoft Outlook.Aesthetics and UI: For me, this is a big problem. While this is subjective, and the interface can be customized, when you open Thunderbird you are looking at a user interface that has not been modernized according to the times.No Native Mobile Application: On June 22, Thunderbird announce the partnership with K-9 email to make real the Android native mobile application, until now, this not happens. Almost all people manage their emails on the go from their smartphones, so again, this is a must for a modern email client.

Reasons for switching to Thunderbird

I tried their email solution because I love what Mozilla Foundation makes with Firefox.

Anonymous

10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed February 2023

Comprehensive Review: Thunderbird - A Feature-Packed Email Management Solution

Overall, Thunderbird is a feature-packed email management solution that provides advanced email features and customization options for individuals and small businesses. It is a free and open-source application that supports multiple email accounts, integrates well with other applications, and provides robust security features. However, some users may find the user interface to be complex and the performance to be slow on older computers.

PROS

Customizable: Thunderbird Mail is highly customizable, allowing users to personalize their email experience by choosing from a wide range of themes, plugins, and extensions.Advanced Features: Thunderbird Mail offers advanced features, such as message categorization, quick search, and email filtering, which make it easier for users to manage their email and prioritize important messages.Support for Multiple Accounts: Thunderbird Mail supports multiple email accounts, allowing users to manage all their email in one place, reducing the need to switch between multiple email services.Integration with Other Applications: Thunderbird Mail integrates well with other applications, such as calendars, to-do lists, and news readers, allowing users to streamline their workflow and manage their tasks more efficiently.Free and Open Source: Thunderbird Mail is a free and open-source application, which makes it a cost-effective solution for individuals and small businesses.Cross-Platform Support: Thunderbird Mail is available for Windows, Mac, and Linux, so users can choose the platform that best suits their needs.

CONS

Complex User Interface: Some users may find Thunderbird's user interface to be complex and difficult to navigate, especially if they are not familiar with advanced email features.Slow Performance: Thunderbird may run slow on older computers, especially when managing a large number of emails and attachments.Limited Mobile Support: Thunderbird does not have a dedicated mobile app, which may make it difficult for users to access their email from their mobile devices.Lack of Cloud Integration: Thunderbird does not offer cloud integration, which may limit its usefulness for users who need to access their email from multiple devices.Limited Customer Support: Thunderbird is an open-source project, which means that customer support is limited and users may have to rely on online forums and community resources to get help.Compatibility Issues: Thunderbird may not be compatible with all email providers, which could limit its usefulness for some users.

Reasons for switching to Thunderbird

For more features and customization

Nic

Consumer Electronics, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed January 2024

Best for multiple emails

PROS

Haven't found a better alternative to manage dozens of emails in one spot. Differentiates each of them in a much better way than others.

CONS

No native integration with google calendar, have to use a plugin, but still wish the calendar had a better overview.

Adam

Entertainment, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Thunderbird is the ONLY email software you need.

Thunderbird handles multiple email accounts. There is even a chat feature. It sorts my email. It removes the Spam and Junk correctly. It archives and stores my past emails and keeps them where they can be searched and accessed at any time. A life saver finding old emails once again!

PROS

Thunderbird is so easy to setup. Also if there is an option you want included such as a calendar or todo list or whatever, it integrates easily with add-ons and tools. There is nothing missing when it comes to this power tool!

CONS

The software has never let me down. There is nothing to say about "like least". It works. It is easy to learn. And use it every day. And have for YEARS.

Reasons for switching to Thunderbird

The programs I was using before, would not load on some days. They didn't have all the features that I could setup and wanted. Thunderbird has it all. Loved it from the first day I set it up.