Carepatron

RATING:

4.6

(224)

About Carepatron

The healthcare workspace for teams and their clients. Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more held in one place.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Carepatron Pricing

Free trial: 

Available

Free version: 

Available

Your HIPAA-compliant Telehealth solution. Provide stress-free and secure video appointments with our fully integrated desktop and mobile app software.
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Carepatron Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Carepatron

1 - 5 of 179 Reviews

User Profile

Omonoh

Verified reviewer

Health, Wellness and Fitness, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Great Service!

PROS

I really like how easy care patron is to use for the practitioner as well as the client coming into the practice. It has a lot of functionality and user friendliness and that’s what is really great about it.

CONS

The main thing that I don’t like about care, patron is how it’s difficult for my client to see when they next have appointments because then it does cause some issue and lateness were cancellations.

Catherine

E-Learning, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Best System ever

Its the absolute BEST system. I LOVE it. It makes my coaching business SO much easier to manage in every way.

PROS

I LOVE the ease of the system, its an all in one management tool for clients, client notes, invoicing, scheduling and client portal.

CONS

Doesnt integrate with apple calendar and doesnt integrate with paypal. Does have integration with Google Calendar and Stripe. Also doesnt yet have ability to do group bookings but this is coming. Carepatron are always adding to and improving functions which I love also.

Reason for choosing Carepatron

Its an all in one system. Its got everything in one place for an awesome price especially for a start up.

Reasons for switching to Carepatron

I wanted to be sure initially of Privacy compliance as Scheduling Acuity was also fantastic but only offered that at higher price. Now that I use CP there are a lot of features including the notes/documentation that I love in CP too so the switch was right for me.

Anne-Sophie

Mental Health Care, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed April 2024

Mixed review

PROS

Easy to use; customer support is very prompt and helpful

CONS

Often there's glitches with telehealth appointments and I've had to switch to zoom or another form of telehealth which is very disappointing

Reasons for switching to Carepatron

Change of practice. My old practice used Cliniko which was not in above options; the new one uses Carepatron

Jenny

Health, Wellness and Fitness, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Great System for my Practice

Carepatron have been very supportive right from enquiry through to ongoing use and is very responsive to requests.

PROS

I mostly use the calendar for appointment bookings and reminders and the notes features which saves me 1 - 1.5hrs time previously spent on this each week. It was great that I could set-up with my most needed features and then develop use from that.

CONS

I'd like to take off the ability for the client to cancel appointments in the email reminder. I'd prefer that they have to contact me directly

Reason for choosing Carepatron

Text reminders included Fair monthly fee Personal support on enquiry

Leah

Civic & Social Organization, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2024

Hands down, Brilliant

I am impressed with what is accessible on the free plan. A great starter platform to start with, to become confident before committing bigger dollars for all the features or bigger teams.

PROS

Carepatron is an easy to use, all inclusive platform for client and staff appointment management, and I have tested a few. For what is available, at little to no cost provides a great starting platform for the newer and smaller organisations to get a start.

CONS

My only challenge is not being able to 'see' an email sent history anywhere. However, this is changing, and gmail can be synched. I don't use gmail for business purposes.

Reason for choosing Carepatron

Available iIntegrations, ease of use and cost

Reasons for switching to Carepatron

Starting a different business, and cost differences where compelling