About Document Control


Document Control by MediaLab is cloud-based software that helps medical labs to manage policies and procedures. The tool caters to hospital-based medical laboratories, reference laboratories, environmental laboratories, blood banks, government and military medical laboratories and more. Key features include document approval, employee sign-off, periodic reviews, clinical documentation, real-time dashboard access and centralized to-do lists.

Document Control helps users edit documents related to policies and procedures, meeting compliance and security requirements. Users can also upload existing files into the system. The employee sign-off feature enables users to digitally sign documents received via emails.

The tool assists department heads, Clinical Laboratory Improvement Amendments (CLIA) directors and lab management. Users can periodically review documents, flag errors, record and approve reviews using electronic signatures and PINs.

Document Control provides users with a real-time dashboard for tracking current tasks and updates.



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Supported Operating System(s):

Web browser (OS agnostic)

118 Reviews of Document Control

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(60)

4 stars

(50)

3 stars

(6)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 118 reviews

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November 2018

Zane from Zuckerberg San Francisco General Hospital and Trauma Center Clinical Lab

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Easy, Practical and Customizable Electronic Document Management System at a Great Value

We have been transitioning from an older system using word documents kept in a secure drive. MediaLab has offered the ability to collaborate on document revisions, securely track document changes, and feel more assured that only the most current version of each document is in use. We can also see at-a-glance what documents exist as approved, in-review or needing update and can see usage reports to know which are most valuable. Feedback from custom quiz success rates allows us to improve how documents (or quizzes) are written. The system also allows for remote access, which is essential to making it available wherever you are that has internet connectivity.

Pros

MediaLab is an easy-to-learn and robust, yet simple-to-use and maintain electronic document management system. It simplifies the document control process and allows users a variety of paths to manage their laboratory documents, including policies, processes and procedures, forms references and much more. The user interface is intuitive, and allows users to quickly access the information that they need through searchable documents. The software keeps track of previous document versions and actions, optionally allows the printing of controlled copies and makes document approval and review a snap. There is also an option to generate customizable quizzes that can be used to verify personnel have read the salient points of each new or revised document and this can double in its use as a part of competency assessment. Site management is also intuitive and comes with extensive accessible help for those with minimal background in website management. The downloadable back-ups are invaluable. The customer service has been outstanding! If you need an easy-to-use, practical and customizable electronic document management system at a great value, I highly recommend this product.

Cons

Nothing! If I had one wish for this product, it would be to expand its functionality with portable tablet devices. That could make it even easier to keep at the testing bench.

May 2018

Christine from Roche Sequencing Solutions

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

May 2018

MediaLab is easy to use & contacting MediaLab personnel is simple. It lacks additional functionality

Benefits include ability to easily pull reports, make changes quickly, assign training and enter documents for training without problems, and navigating the system with ease. However, because we are using the system for training only, it has its limitations.

Pros

Note: Our company uses MediaLab for training only, not document control
- Easy navigation of system (straightforward on how to train on documents)
- Easy to input information (personnel information, documents)
- Customer response is quick
- Having the functionality to assign Group Supervisors and assign special employee signoffs
- Great traceability within the system (change history for users and for permission changes)

Cons

Note: Our company uses MediaLab for training only, not document control
- Unable to customize reports (would like to pull reports within specific dates (not full list), list of personnel with their assigned manuals)
-Unable to customize due dates for Performing Employee signoff (we have different requirements for PE
- Assigned dates are incorrect (since we are using the software for training only, it has been problematic that when a document with a minor revision is signed off, the assigned date is changed to the signoff date - our metrics for training compliance is signoff date minus assigned date so we have inaccuracies in our data)

June 2016

Kris from Hospital in Western CO

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2016

Very satisfied user!

I have used several Document Management systems. This is by far the easiest to use. I meets all our regulatory requirements. The support in both setting up the system and ongoing has been wonderful. Any requests have been quickly dealt with. Also, they are very open to suggested changes. We have been so pleased with the Document Management system and are now adding on additional programs, such as Compass and Inspection Proof

Pros

You really can't make a mistake in using the system. I particularly like that you can assign users to review the documents and track their usage. Also, it's very easy to send comments back and for to users, for example if a change is requested or a typo is noted. We have staff that are not the best at using computers and this program has been very easy for them to use.
We feel that for the first time that our documents are usable, accurate and great tool to train our staff to.

Cons

No Cons at all. Just recommend taking the time to write and format your documents prior to checking them into the system. This will make the process much smoother.

May 2018

Heather from EyeKor, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

We are a small to medium business, and this solution fits our needs perfectly.

MediaLab Document Control allows EyeKor the flexibility it needs for reviewing, approving, assigning, tracking, approving controlled documents. It fits seamlessly within our existing systems.

Pros

This is an affordable, versatile solution, that aids in keeping all training documentation in compliance. EyeKor uses it to approve training documentation, SOPs, and manage project specific training. It manages all sizes of groups that needs training with easy and the needed flexibility for our company.

Cons

Sometimes there are too many ways to do things, or options to do things are buried too deep. I do not like that I can not require training on minor versions of documents. Many documents I receive externally, I cannot determine how they number, and then numbering on the document does not match the MediaLab number.

May 2018

David from Ascension Crittenton Hospital

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

MediaLab has been transformative. It has enabled me to better oversee document control.

Before using MediaLab we struggled constantly to manage the hundreds of policies and procedures in our lab. MediaLab has allowed me as the laboratory director to more easily review, edit, and approve all documents. It has also allowed me create more consistent documents in terms of formatting across all areas of the lab. Instead of using copies of copies of copies of forms or worksheets, we now have these in MediaLab, so there is no excuse not to have professional-appearing forms at all times.

Pros

Ease of use with regard to using Microsoft Word to create and edit procedures and policies. Customer service has also been exceptional.

Cons

There are some features I would like to see added, e.g., intradocument hyperlinks and the ability for me as a director to more easily convert from minor revision to major revision.

November 2018

Amer from University of Florida, CTSI Biorepository

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Great document control software; easy to use

Overall, MediaLab LDC has been GREAT! We went from using an extremely buggy and unreliable SharePoint document control system to one that is seamless to use with excellent tracking capabilities, easy to upload, update and manage laboratory and personnel documents. Would highly recommend MediaLab to any laboratory especially accredited facilities.

Pros

It's easy to use and provides excellent reporting functions. Updating and uploading documents is seamless and tracking functionality is second to none.

Cons

Receive too many emails from database which leads to ignoring of important messages. Some aspects are not as easy to use as others and this is true of the personnel documentation section.

May 2018

Jennifer from CPAL

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

This is the best document control system that I have ever used for a laboratory.

This product simplified the review and approval process, and made true document control a reality.

Pros

Tracking of revisions and approvals is simplified by far. You can always look up retired documents for retrospective review, changes are tracked and highlighted for quick review, as are all levels of review and approvals. It's easy to get to one's to do list, and the system can be set up to send emails when there are actions for you to take.

Cons

Can't think of anything that I don't like. The vendor is responsive to requests for changes. When we have asked for changes, they have been implemented in a fairly quick timeline.

May 2018

Bertrand from MidMichigan Health

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2018

MediaLab is a great product for document control, it can be cumbersome to move around the documents.

inspection proofing for all of our inspections as well as the ability to hold and maintain numerous policies and procedures.

Pros

I like that the software is able to maintain the hundreds of policies and procedures our hospital laboratory has to maintain. One of the best features is the CAP Inspection readiness, this has often kept us in line with what our inspectors are looking for.

Cons

I dislike the clunkiness of the software, it can be cumbersome to move procedures around manuals, its difficult to remove from one manual and place in another. Linking procedures is often difficult and some times time consuming as well.

May 2018

Delanda from Machaon Diagnostics

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Overall the experience with MediaLab have been very informative

The experience has been great.We use the software on a daily basis. The software helps streamline the workflow of the organization and it keeps our documents in a centralized location. Employees are able to use the current version of each document. Assigning documents by groups and individual employees is also a great benefit of this system. Being able to assign compency test so Scientists and other staff members can stay informed and current is also a great benefit.

Pros

Overall, I like the system. I enjoy assigning users to review important documents. I like the assessment field and continuing education. The system helps our company with retrieving and maintaining documents.

Cons

Too many screens and it is not easy to toggle back and forth. The Help menu is also hard to get the information that you are researching.

November 2018

Rezvaneh from PathAdvantage Associated

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Medialab Document Control

I am saving a lot of time using document control. By using Medialab document control feature, I know that my employees sign off on all documents as soon as they are approved and I can keep records of their activities. Also, the fee is comparable to other software out there.

Pros

It is user friendly at most parts. Easy to upload documents and start approval process. Easy for biennial review. Reminders for different due dates helps employees. Helps getting ready for inspection via inspection proof.

Cons

Giving permissions to employees and group of employees have been a challenge for me. Also, I have problem giving permission to the Managers for biennial review of their department procedure manual.

November 2018

Terri from Tenet Healthcare

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

LOVE Media lab!

All around excellent experience with Media Lab.

Pros

Really easy to maintain compliance to CAP Document Control standards. Easy to use, track, generate reports, make assignments, etc, and would highly recommend to any laboratory without electronic Document Control!

Cons

The front end uploading of all SOPs took a bit of time, but once the manuals are organized, it makes maintenance and compliance a breeze. They also offer "Inspection Proof" which is a MUST HAVE for any lab inspected by CAP.

May 2018

Reid from Ball Dermpath, P.A.

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

May 2018

MediaLab is great for document control, continuing education, and readiness for inspections!

Pros

For the money, you can't beat MediaLab!
I like that it was developed by lab professionals instead of some

Cons

I don't like the limitations with other browsers. You pretty much have to use IE for best results
I don't like the way they handle customer support. I prefer talking with someone on the phone over email.
I don't care for the way you cant just click on a line on a document; It is an image. If you want to click on the actual document, you have to download it for editing.

September 2018

Chris from Metropolitan Medical Laboratory

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

Good for the Price

For us it solved the day to day grind of so much work on paper. One person was responsible for thousands of documents and the changes, so things would fall behind or get lost. We may still fall behind but it is due to lack of time to properly review a document and wanting to wait until we have enough time and can give it some thought.

Pros

It was easy to upload existing documents and treat them just like a manual on paper.

Cons

It can get complicated making workflows and dealing with Divisions. The sharing of documents can be confusing.

May 2018

Roland from Northridge Hospital Medical Center

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

I use the software extensively to train our students and CLS staff

Pros

The courses offered are comprehensive and excellent quality. We are a teaching hospital and we train CLS students in our laboratory, the ability to create our own custom courses thru Coursebuilder is a great tool for teaching.

Cons

Website navigation is not intuitive. It takes familiarity with the software to find information. We use Document Control for our procedures and it is not that easy to search a topic or procedure. Layout is confusing sometimes.

May 2018

Kathy from Ball Dermpath, P.A.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Media Lab has worked out well for our needs.

We are required to have document control and this serves our needs very well.

Pros

It is easy to download, revise and upload procedures. Inspection Proof is an enormous help with our inspections. We can just sit the inspectors down with a computer and this covers most our inspection because it is very easy for them to go through their checklist from there.

Cons

Sometimes the help tips do not cover what I need to know, even though it seems to me that it should be there.

May 2018

James from DMC University Lab @ Huron Valley Hosp.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

I do several sections, Safety, Point of Care and sign off of Dept manual/doc for the entire system

An entire easy to use document control systems that simplifies the process and makes usable.

Pros

How simple it is to update a policy and get it sign off. Reminders for updates. Minor vs major revision to help speed up the review process. Easy access to documents and manuals. Validation of sign offs by pathologists and reviewers

Cons

Too many Staff notifications for policy review - however part of that is due to staff not reviewing when they should

November 2017

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

I utilize MediaLab's Document Control software at my laboratory to ensure compliance with CAP regs.

It ensures compliance with industry standard practices and regulations.

Pros

The ease of use and comprehensive approach it takes to document control makes the software easy to use and easy to stay in compliance. We also use its sign off features for our off-site Laboratory Director to sign and approve documents quickly.

Cons

I wish the software allowed digital signatures to be applied to uploaded documents rather than just the summary sheet.

May 2018

Terry from Prime Health Care DBA RiverView Medical Center

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Very useful once you figure it out.

I really gives new employees easy access to procedures.

Pros

Great for inspections and documentation. We allow inspectors to look at the manuals. Inspection proof is also a very good product. It minimizes the time they have to search for documents.

Cons

Not the easiest software to navigate. The learning curve in my case was not to steep! Some changes to the icons might be helpful especially for us old dudes.....

May 2018

Angela from Novant Health

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Media Lab is very user friendly

We use the document control, continuing education, and inspection proof

Pros

I like that it has a variety of functionality (i.e. document control, continuing education, competency, inspection proof).

Cons

We are a healthcare system and some of the functionality with the document control process does not lend itself easily to a system approach. Multiple facilities with multiple medical directors with the same policies.

September 2018

Meredith from Veritas Genetics

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Great way to stay organized

We are readying for a CAP inspection and this tool has helped tremendously to keep us organized.

Pros

The best thing about this software is having one place for all of your documents, and an easy way to track who has read them. I like that you can restrict printing so there are no unauthorized copies floating around the business.

Cons

I find some of the interface a little challenging to use - like the home page isn't totally intuitive. I end up using the search functions more than I normally would because things aren't laid out in a way that makes them easy to find.