Our executive has gone above and beyond on many occasions to answer questions we have had on Apollo's software. He helped our clinic transition from an in house biller on a monthly basis, to billing daily using Apollo. He and his staff made the transition as seamless as possible. Using Apollo has surpassed my expectations of using a billing service. We haven't used the EMR yet, so I cannot review that aspect of the software.

The program has been very easy to use so far. We are currently using it in our clinic for scheduling and billing. It has an easy learning curve and is very user friendly. It has been so helpful to have easy access from home or remote locations to change appointments, bill visits etc.

There are a few minor things I would like to see improved, such as a shorter way to get back to the main screen once you click on "exit" while billing. Also, it would be nice to be able to delete multiple appointments at once, instead of having to do them one at a time, such as when a patient is discharged from therapy early. Currently you can can delete a block of appointments only if they were scheduled that way. The few areas that could be improved are minor, and when we have asked questions before changes have been made to improve the software.

EXCELLENT!

I find the scheduling system to be easy, simple and free of complications!! This is huge and very different than many of the others we have explored! I also find [SENSITIVE CONTENT], to be easily accessible, kind, thoughtful, generous with his time and very eager to help us in any way needed! [SENSITIVE CONTENT] is very patient to explain and re-explain as needed especially to someone like me, who is older, and not very computer or IT savvy!. This kindness, and personal attention, is very unusual (to any other company), and unique to Apollo. We are so very appreciative of [SENSITIVE CONTENT] patience and kindness with us, as we are going through some stressful changes (and with being POST Covid, etc). [SENSITIVE CONTENT] spent hours reviewing his EMR with us, and was very professional, patient, and yet warm and kind! Even though we are "ONLY" a relatively small "occupational therapy practice"; not a PT practice; Apollo software is meeting all of our needs and seems so easy to use and very versatile and applicable to our setting and needs. Apollo Practice management is also very reasonable, as although we have many practitioners some only work 4 hours/ week or 4 hours/ month, and the cost is reasonable and allows us to be comfortable utilizing part time staff in hours of bits and pieces. We have made some special requests to customize the Apollo Scheduler to meet our specific needs of only having some PRN therapist work very limited hours/ month, and [SENSITIVE CONTENT] has worked with us, and has been very agreeable to help

None :) everything has been wonderful so far

price! ease of conversion

The support is good, the price is excellent. The scheduling for the most part is very good, just wish we could have more custom types that we could get on a report. Customer service agent gives excellent support and call or email responses are quick. The electronic reminders (text & email) are an excellent feature.

patient statements need a lot of work, reporting and search features need a lot of improvement. Patient statements are often not correct and changing bill responsibility is difficult. Wish we had the option to merge an account if a duplicate is entered in error. The telephone numbers do not print on the patient demographics page

My overall experience with Apollo has far exceeded my expectations. I am a therapist, by trade, and billing does not come second nature to me. The ease of using the system and the time (and patience) customer support has provided me is simply amazing!

It was easy to train new employees. It has multiple features for me, as the business owner, to check on finances multiple ways. Customer support is OUTSTANDING!

Patient bills are difficult for me, but it could be my biller.

I have had a great experience with Apollo. I was with a previous company that closed their doors and left me a short time to find a new company. Apollo was great to work with and was able to transfer a lot of information for us. They got things done quickly and have had great customer care for the past few years. I have used other programs that are some of the most popular in the PT industry and like Apollo better, especially for the price.

Very easy to learn how to use the program. Quick responsive customer care who work hard to make sure I am happy with the product and service. Easy to complete a daily note in a short amount of time. Great price.

I wish the progress note would automatically populate the objective numbers from the eval or the most recent progress note and display them to the side of the current objective measurements. I wish the eval was a little more adaptable - like on the foot/ ankle section that I could just enter ankle ROM and not have to enter or leave blank info about the foot or toes.