Benchmark EHR
About Benchmark EHR
Benchmark EHR Pricing
Free trial:
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Free version:
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Most Helpful Reviews for Benchmark EHR
1 - 5 of 38 Reviews
Gail
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Best Customer Support
Our overall experience with benchmark has been very positive.
PROSOur company has been with Benchmark since we opened our practice. They have always provided us with the best customer support. We are a small practice , so I can't speak to the EMR system because we just don't use it. I like that they have the ability to create customized reports. I like the ease of use when posting patient services and payments as well as insurance payments. I also appreciate the ability to easily edit a charge or payment.
CONSSome of the reports give you information you don't need.
binky
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
issues that need to be addressed
lack of communication when things go wrong you must keep providers updated with regular emails no apology for last fiasco which cause undue problems overtime for staff and difficulty for providers
PROSeasy to use. Support team is a big pro for us. Responds immediately, has real answers. If not for support team, we would not be so positive
CONSupdates cause too many problems no communication too many outages not able to fix prescription eligibility must be away of finding out from sure scripts what the problem is this is a real problem and needs to be addressed
Brandon
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed November 2017
User for over a year and complete disappointment
DO NOT RECOMMEND! Used System due to joining already established practice. Seems everyone in the area has it and has nothing great to say about it except PM Very pricey and not the most user friendly. It is incredibly click heavy. For instance, to fill out a GYN exam takes 19 clicks including 6 drop down menus. Any change to this is considered an additional service. Training on the system is sub-standard. Currently switching to a new EMR.
CONSEvery question asked is answered with that costs money as the first statement. Very click heavy.
Vendor Response
Dr. Lingenfelter, Thank you for your review. We appreciate your feedback, but are disappointed that we didn't meet your expectations. You are correct that we have a large population of clients in your area and around. We have enjoyed many of those clients for more than a decade. Many of them have multiple products and services with us, including PM, EMR, RCM, and hardware that span across many different specialties. We reviewed all of the work orders associated with your EMR project. We spent just under 30 hours on the project with you and 90% of that being dedicated to the actual implementation, customization, and training of the software. The other 10% was spent installing relevant interfaces and making some additional customization to templates and output, per your requests. That is a relatively standard training outline, especially for someone that is joining an already established practice currently using our EMR so we apologize you still found our software unfitting. As far as being click-heavy, we wish this was brought to our attention so we could have worked to improve this for you. We understand that you have decided to take your practice to another PM and EMR vendor. We are certainly still open to engaging you to discuss any missteps we may have made, any expectations that we didn't meet, and any further feedback you can give. We wish you and your practice well in the future! -The AntWorks Healthcare Team
Replied February 2018
SUSAN
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
BILLING APPLICATIONS REVIEW
BEST THING IS THE STAFF AT BENCHMARK WHO ARE ALWAYS VERY WILLING TO HELP WITH AN ISSUE
PROSBEING ABLE TO ADD TO ICD-10 CODES AND CPT CODES IS QUICK AND EASY. DOWNLOADS FROM INSURANCE COMPANY PAYMENTS AND TRACKING PAYMENTS
CONSTHERE ARE TIMES THE SITE IS VERY SLOW BUT THAT COULD BE DUE TO INTERNET SERVICES IN THE AREA
Vendor Response
Thank you for your review and your appreciation for our staff. Our employees work very hard to make sure our clients are happy and successful.
Replied September 2021
Diane
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2013
I had a really good experience with Benchmark because they took us on and did a great job. When we started looking for an EHR system, it was just natural to go to Benchmark. We looked around at a few other products, but it was just a no brainer for us to choose Benchmark because our experience has been so positive. Now that we have taken on the EHR, we are so much more efficient with a paperless system. Not only are we efficient, but it improved our documentation also. All patient interactions can be recorded with the EHR, so that it is stored on their files. Another thing I was really impressed with was the availability of records. And the support- the support is paramount because you can have an EHR that can do everything in the world, but if there is no one there to help you with your problems, then you are sunk. It really is top notch. One simple email over to Benchmark and my issue is fixed within an hour. My patients now have the availability to proofread records through Benchmark's systems as well. If you haven't already made the switch to an EHR, you need to do it now, and I stand behind Benchmark because I have experienced the great products and support they have to offer.
