BestNotes Software


 

BestNotes is an HIPAA compliant customer relationship management (CRM) and electronic health record (EHR) database system designed for the behavioral health and substance abuse industry. The software merges CRM and EHR tools into a highly effective and functional product that improves client interactions.

BestNotes is offered as a fully integrated suite that includes scheduling, patient portal, practice management, documentation, medication administration, outcome tracking, e prescribing, lab tracking, and reporting features. Documentation is designed with the behavioral health specialist in mind by helping eliminate double data entry, enabling point and click documentation and allowing users to quickly create group notes and treatment plans. 

BestNotes CRM tracks sales activity, follow-ups, referrals, and ongoing customer interactions. The software covers the full spectrum of client interactions from sales to alumni relations. The patient calendar automatically includes notes and billing codes for each appointment.

BestNotes requires no upfront fees and offers users a month-to-month contract and training/support for a fee.

 

BestNotes  - Dashboard
 
  • BestNotes  - Dashboard
    Dashboard
  • BestNotes  - Client page
    Client page
  • BestNotes  - Inquiry report
    Inquiry report
  • BestNotes  - Related contacts
    Related contacts
  • BestNotes  - Treatment plan
    Treatment plan
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

19 Reviews of BestNotes

 

Start your review of BestNotes

Click to start
https://www.softwareadvice.com/medical/bestnotes-review/
Software Advice Reviews (11)
More Reviews (8)

Showing 1-11 of 11

Jessica from UR1 Professionals
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Seems to be an older software.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I believe Best Notes could be more utilized if they would advance the technologies of the program to easily use and make edits.

Pros

When a patient is selected, all documents uploaded are listed on the right, but I am still able to create and select a folder on the left to see a list of the documents in that category.

Cons

The software doesn't seem to be upgrading with the advances in technology. I still find it hard to navigate and make edits to a document without it making an error in the formatting.

Review Source
 
 

Robert from UR1 Professionals
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Perfect for what we use it for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I still currently use this daily.

Pros

Great way to organize patient files. It's easy to use and understand. Can be organized and separated by facilities (we bill for multiple facilities).

Cons

My biggest complaint is that the "quick list" only goes up to 7 and there isn't any customization to add lists. We use that to separate our facilities patients however we bill for more than 7 facilities.

Review Source
 
 

Miriam from Henkel
Specialty: Other specialty
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

BestNotes offers many possibilities to users.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The best thing that BestNotes has is that it is a multifunctional platform for users, offering the possibility that someone can edit my notes if I give them the authorization, and in this way, be able to have group notes within an organization or company.

Cons

I would like BestNotes to improve its design, since since I am using it, I have noticed that the design has never changed, it has always been the same, and that in particular, it bores all users, it should be much more varied and with colors Nicer.

Review Source
 
 

Phil from Utah Valley Health & Wellness Magazine
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great efficient notekeepinf software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Loved the ease of use and access and ability to customize the product to fit the needs the of the clientele. Did great with individual and group casenotes.

Cons

I was just a user and not an admin so I don’t know how to manage the financial and billing side of the system.

Review Source
 
 

Charley from Madrona Recovery
Specialty: Substance abuse
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Not for those who love a paper chart

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The integrating process was difficult but their trainers were always available and very helpful. They can customize a lot, but if you have clinician who love a paper chart and who prefer free flow documentation this is a difficult program to get them on board with.

Cons

If you are trying to use without something like a DoctorFirst, it is really problem prone. They have just rolled out some new features though, which I hope will resolve ongoing med errors and lots of front end work.

Review Source
 
 

Quinci from ScenicView Academy
Specialty: Psychology/therapy
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

BestNotes Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

BestNotes has been a good program to utilize for taking notes, organizing and tracking assessments, and keeping attendance. It's also nice you can customize some of the features for your company. I wish more features were able to be customized though and that some features would be fixed faster.

 
 

Sam from ScenicView Academy
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

It gets the job done

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I've been able to use quite a few different EMR programs so far in my career. I even worked doing tech support for a company that gathered information from these types of programs to send appointment reminders. Based on my own experience with BestNotes, it gets the job done. It doesn't have much of a wow factor, it doesn't seem to have any special bells and whistles as far as I can tell. It's steady, it works and it does so consistently. Overall, I guess I find myself with no reasons to overly criticize the product, but also no reason to overly praise the product. What you get for the price seems to be fair and the program feels simple to understand and use.

Pros

Price
Simplicity
It just works

Cons

Ugly user interface (looks like a 90's program)
Takes a few clicks to access the information that you want to see
Lacks bells and whistles (smarthphone apps, cloud features, etc.)

 
 

Cy from STC Addictionwellness Center
Specialty: Substance abuse
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Competent but limited

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a basic program that allows you yo manage clinical and medical date. I would be great in 1990. With so many new options Best Notes has suffered due to lack of innovation. They need to increase support on financials and billing and truly make a practice management software. Not just a paper chart that is happened to be on a computer

Pros

Easy to use and manage patients. Easy to learn.

Cons

Just a paper chart that happens to be digital. No intuitive ways to connect data. It is literally a paper chart the is on the computer. No billing component. Limit reports available (9 month lead time if you want your own special report). No real update on layout so looks like a 90s program

Advice to Others

There are many more otions that can beter manage your clinical needs. It would ne a good first step trying to convert from paper to something electronic, but the lack of features make you realize you could do much better

 
 

Ruth from Dr. Calvin's Clinic
Specialty: Chiropractic

May 2016

May 2016

Nice scheduling product.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is very easy to use, keeps a record of what has been done on a patient's account, it is great for notes.

Likes Least

At the time of printing records it was not possible to work on anything else, there is a little window that appears and disappear for every single page printing, which was pretty annoying and does not allow you to work in another program.

Recommendations

If you are looking for a scheduling program, and a program to keep a record of your notes, this is a great product. However you have to purchase another product that is compatible with it to process your billing.

 
 

Brooke from WinGate Wilderness Therapy
Specialty: Other specialty

March 2016

March 2016

LOVE. Such an amazing program.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

So simple to use, and MUCH easier than keeping paper files.

Likes Least

Larger files upload very slowly, and sometimes not at all. But that's to be expected with large files.

Recommendations

Sit down and play with it. The first few months I used only a fraction of the things this program is capable of. Play with all the options so you can get to know the program.

 
 

Elizabeth from WinGate Wilderness Therapy
Specialty: Other specialty

March 2016

March 2016

Best Notes

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It helps us stay organized with all the students we have.

Likes Least

Sometimes it runs really slowly. We aren't able to upload more than 8 pages at a time.

Recommendations

If we were able to upload more pages that would be helpful. If they also could figure out why it runs slowly at times.

 
 
 
Showing 1-8 of 8

Ari from Evexia Cousnseling $ Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Has become pure garbage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Used to be ok. Now with their support and better products out there, it’s WorstNotes “tm”

Pros

It’s cheap. It was great to use years ago. They were also a much better company years ago.

Cons

Same basic interface since day one. Zero updates. Hard to navigate. Customer support has become horrendous. Can only use from their program. Can’t use it on a phone because it isn’t web friendly, and their “app” does literally nothing.

Review Source: Capterra

  Response: BestNotes, BestNotes

Date: October 2018

October 2018

 

Hi Ari,
It pains me to hear that your experience with BestNotes was once great but became poor over time. Looking back at your use of BestNotes, it corresponds with an explosive period of growth we experienced. Indeed, our support team struggled during this time and we couldn't hire and train employees quick enough. This painful process has made us a much better company. We've overhauled the way we train employees and carefully watch forecasting metrics, so we can hire new teammates before we need them.
In addition, we have never stopped improving BestNotes by adding new features and improving the overall workflow. Unfortunately, we didn't do a good job communicating these new enhancements to end-users. Today, we are sending regular emails to System Administrators about updates, promoting new enhancements on the login screen and provide a live view of everything we are working on through a public facing Trello board.
I hope we can earn your trust back someday.

 

Jose Gregorio from CRP
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

BestNotes to organize your mind !!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So far I have had to install this system to more than 30 people and none have expressed unwanted comments about the operation and operation of the system. They are very satisfied customers because of the way they organize medical information and how they access it.

Pros

BestNotes is a cloud based health or medical records system. Conceptualized for small and medium clinics.

BestNotes offers applications for mobile devices on Android and iOS.

Cons

BestNotes has managed to satisfy the need to solve the complex task of managing patient documents. It is a software that covers all the administrative aspects to handle medical documents.
It has a practical, simple and fast search systems. Its interface has the information well ordered so that the medical authority can make a diagnosis. The more medical history a patient has, the order of visualization of the data is decisive for a diagnosis and this system does it very well.

Review Source: Capterra
 


August 2018

August 2018

Gave It A Try

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are leaving Bestnotes to go with another company.

Pros

The look is promising. Not many other positives. Their online training tutorials are adequate.

Cons

The functionality is lacking. The eMAR is useless.

Review Source: Capterra

  Response: BestNotes, BestNotes

Date: October 2018

October 2018

 

I'm sorry to hear that BestNotes didn't exceed your expectations. I see that you used our online help site but did you know that BestNotes offers unlimited training and support with a real BestNotes employee?

I also want to point out that your experience is very similar to other users who were not part of the buy-in process for BestNotes. Ideally, important employees like you have the ability to demo BestNotes before purchase. This gives you the ability to see the natural work flow, ask questions and unpack unique scenarios that you face in daily work.

In addition, our eMAR is a relatively new product offering that we include for no extra fee. We are adding new features and enhancements regularly. We're lucky enough to have a group of customers who are eMAR experts to help with the design and work flow. We would love the opportunity to show you these new enhancements.

Thanks for your feedback.

 

Dominic from Q2i
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Best product on the market! Too many other ehrs are way too expensive for what they feature! Love bestnotes!

Cons

I cant think of anything negative to say, i widh we wouldve went with bestnotes from the beginning! Thanks BN!

Review Source: GetApp
 

Katie from Quality Youth Services

May 2018

May 2018

BestNotes is worked wonderfully as an all inclusive EHR and Billing system when paired with Claim.MD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that the software captures all claim data information and builds electronic HCFA 1500 claim forms with information input to BestNotes. This makes billing a seamless and streamlined process.

Cons

The software is susceptible to internet interruptions and can be slow loading from page to page. Certain client files and registers that are very large sometimes produce an error code when loading .

Review Source: Capterra
 

Mark from Land of Goshen Treatment Center, Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

BestNotes lives up to its name.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

BestNotes is by far the best EHR I have ever worked with. From their product to their excellent customer service, they deliver with professionalism and concern. They have even assisted us with Medicaid issues by contacting state office to expedite application issues.

Pros

The ease of use and full range of documents makes paperwork and billing a breeze for my staff.

Cons

I have no cons at this time.

Review Source: Capterra
 

Rick from Second Nature Entrada

March 2015

March 2015

BestNotes provides the best possible CRM system for any behavioral healthcare company

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have experienced many customer relationship management systems over the years; time and time again BestNotes has proven to be our perfect CRM system. The BesNnotes platform is intuitive, resourceful and easy to navigate and use our data in the variety of productive ways. The BestNotes support team has an individualized investment in their customers and have consistently provided me with personal care through their valuable customer service and unmatched support for my company. From the Patient Portal to Outcome Tools, BestNotes provides the best integration of customer information. With all their services and support, BestNotes provides the best possible CRM system for any behavior healthcare company.

Review Source: Capterra
 

Amy from Engage

March 2015

March 2015

BestNotes- Great Program. Great Partnership.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Engage first purchased BestNotes in late 2013. Kristen Francom has been our Implementation Specialist since then. She worked with us to set up BestNotes for our Intensive Outpatient Programs. Our company has experience tremendous growth within the past two years and Kristen at BestNotes has been right there helping get the most out of BestNotes. We appreciate that if there is a functionality of BestNotes that we need but is not in place she talks with the developer on our behalf to see if those needs can be met. BestNotes has helped us keep better track of our clients as well as get a better picture of how our community outreach is directly impacting our census.

Ideally we would like Bestnotes to have the functionality to house both our private practice and program clients WITHOUT crossover but have been informed that there is not a way to do that at this time.

It did take our staff a while to get use to how to use Bestnotes. Since BestNotes is a program that is used differently between companies there is not one standardized training that BestNotes can offer. They do have a help desk site that does answer many questions a user may have. However, we have created our own training documents that are specific to how our office uses the program.

Overall we are very happy that with BestNotes we not only purchased a very useful and helpful program but also that we have experienced a partnership with Kristen Francom in making BestNotes work for us.

Review Source: Capterra