ChartLogic EHR Suite


ChartLogic offers an ambulatory EHR suite that includes electronic medical record, practice management, revenue cycle management, e-prescribing and patient portal. The solution caters to primary care, surgical care and other complex areas of medicine.

ChartLogic EMR (electronic medical record) is designed to understand user workflow, specialty and personal preferences. The solution offers electronic charting capabilities that allow medical practitioners to view patient notes, medical history, referral letters and diagnosis codes on a single screen.

ChartLogic PM (practice management) helps in managing the administrative activities which include registration and scheduling, eligibility and verification, claims, billings and collections, user dashboards and reports. The module also integrates with ChartLogic EMR.

ChartLogic RCM (revenue cycle management) enables users to optimize financial performance. The solution manages the payer mix, case volumes and denials and disputes on a regular basis. ChartLogic also takes care of the claims continuum and provides practice staff access to detailed financial data.



44 Reviews of ChartLogic EHR Suite

Overall rating

4.01 / 5 stars

Filters:

Showing 1 - 20 of 44 reviews

September 2017

Paulette from NHSA

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

ChartLogic Rocks!

We reviewed several softwares both PM and EHR some systems compatible some not with our office culture. Chartlogic married witg Advanced MD have proven to work for us thus far.. Truth be told I am interesred in transistioning to Chartlogic RCM and billing platform.

Pros

The internal workflow is fluid and conscice... They have an excellent, friendly, hands on and well infomred support team which is an added bonus on all fronts. We started with chartlogic in 2013 switching from a in office server based Medisoft PM and EHR and glad we did.

Cons

Since 2013 there have been several changes for improved processes and as a result of governmental regulations. ChartLogic very smoothly and the behind the screen changes keeps us current and efficiently servicing our physicians and patients.

September 2017

Elly from NHSA

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2017

User friendly and adaptable to the clinician's needs for the practice

I am interested in the new developments including the ability to use apps and patient portals. I would like to see more integrating of schedules, lab results, and faxes. Looking forward to the future of what Chartlogics may have to offer in this regards.

Pros

I love how I can create templates with ease and input handouts and easily attach documents into the patient's charts. It's also very organized with the patient's health records divided into appropriate sections (encounter notes,labs, med history, etc.)

Cons

The software takes time to load pages which sometimes makes charting inefficient. Also, the new scheduler is more complex. I still prefer the older version as it has all that I need and looks more simple and easy on the eyes.

May 2013

Diane from Helena Orthopaedic Clinic


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2013

Our office, the Helena Orthopaedic Clinic, has been using CL as an EMR since May of 2007. We have 4 orthopaedic surgeons, 1 physiatrist and 4 mid-levels. In order to be compliant with national standards, we began looking for an EMR. We wanted to eliminate our transcription department altogether, and thus needed a system with voice activated dictation (ie dragon). We went from paper charts to an EMR in 2007 and have never used or seen another EMR system in place. We are currently on version 7. The implementation was easy, as we had 4 employees of CL onsite for an entire week helping us walk thru the process. This "hands on" approach was what made our transition successful. Four of my staff were required to go to Salt Lake for several days, prior to implementation, to be trained in advance of the various ways in which to use the EMR. These were my key "go-to staff" once the system was implemented and following departure of the CL implementation staff. Our implementation of the product was an easy transition and the product has been very user friendly. CL has always supplied us with good customer service, but my IT guy has especially liked the fact they've started the "live-chat online" which makes his life much easier. When it came time to attest for meaningful use, CL was able to walk us thru the process without any problems. For the last two years all my provlders were able to receive 100% of the recommended compensation from the government after meeting the Meaningful Use requirements. This CL EMR has saved us time, streamlined our office, helped us eliminate physical charts, provided us with a way in which our office can render better and quicker customer service, and has afforded us the ability to be meaningful use compliant within the time-frames required. We would highly recommend this product to other offices looking for an EMR.

December 2014

Cole from Helena Orthopaedic Clinic


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

3.5 of 5

December 2014

ChartLogic

Pros

Chartlogic 8 EMR is not cumbersome and is easy to navigate. Being able to have providers dictate directly into the EMR with built in templates that can be customized to each providers needs with Smart Text commands that can be initiated and navigated via voice commands with Dragon Naturally Speaking makes for a easily customizable, efficient product. Support is US based in SLC and a live person is reached in a reasonable amount of time every time.

Cons

With the latest MU attestation requirements they have migrated all clients to a cloud-based product with version 8 of ChartLogic except for those who would like their servers to remain on premise. If you want to keep your server's in house they charge you more for support, and it's hard to justify the added expense being you are months behind the live cloud based product as far as updates are concerned. This means you are months behind known issues which means months of dealing with angry staff and surgeons.

September 2017

Julia from NHSA

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Office Manager

Pros

Overall user friendly , great customer service, if you are having any problems with the system they resolve within minutes and get you back to work in no time.

Cons

streamlining meaningful use steps, templates could be a little less clumsy, internal office email communication and why not labeling straight from scanned image instead of all steps from scanning, uploading etc. - minimize steps.

October 2018

Julia from Cook Foot & Ankle Specialists

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Easy to use

Pros

I like being able to use smart marks, smart fields, and templates. It saves a lot of time in charting to be able to have a template with all of the verbiage you want already done, and you can just drop it in the note.

Cons

E prescribing can be a hassle. There are several steps to the process and this part of the system is just not very user-friendly or "intuitive."

February 2013

Susan from Cary Orthopaedic & Sports Medicine Specialists


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2013

We are a medium size orthopaedic surgery practice with 14 physicians, 4 mid level providers, 9 physical therapists and support staff. We have 3 different offices and 6 divisions. We have been using Chart Logic since April of 2006 and currently use version 7. Prior to using Chart Logic we were spending thousands of dollars a month on transcription services and had a room full of charts. We chose Chart Logic for several reasons. With voice dictation it was most like what our providers had been used to when they were using small tape recorders. However with Chart Logic it gave them the ability to use a combination of voice recognition, saved templates and saved paragraphs of common phrases for exams, tests, plans and assessments. Each provider can customize it the way they want to. It allowed our employees to stay at their desks and all have access to the same chart information without running around the office hunting for lost charts. We also saved money on transcription costs and forms. We had a great implementation team from Chart Logic that spent quality time prior to going live getting organized and training our management staff. When we did go live the trainers were very patient and always available for even the minor questions. Customer support is very easy and all the support staff are helpful and don't hesitate to log into our system to help make adjustments or fix problems. We are now considering going to "The Cloud' for Chart Logic 8 and can't wait to see the new enhanced changes.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

December 2018

Smooth Clinical Process

Clear support.

Pros

Easy setup.
Simple process.
Easy to edit notes.
Similar to a word document.
Electronic medications.

Cons

Connectivity issues at times, but that happens with any platform connected over wifi.

November 2014

Wendy from Peter A. Matsuura, M.D.


Ease-of-use

4.5 of 5

Customer support

4.5 of 5

Functionality

4 of 5

November 2014

Eleven year user!

Pros

I like their perseverance and commitment to keep improving and innovating from EMR to EHR. They take risks. Innovation has been consistent, and the product is faster and more capable today than yesterday. The product is intuitive and easy to use. Templates are created in Word, so we were able to set them up ourselves. As an EMR it is outstanding. Adding the EHR stuff has weighed it down as it has weighed down the whole practice of medicine away from patient care. That is not Chartlogic's fault.

Cons

Innovations have meant the product has been unstable at times beyond what is acceptable. There have been periods of intense frustration along with periods of high satisfaction when the problems are fixed and product doing what it is supposed to.

June 2015

Sue from Pediatric Associates of Stockton


Ease-of-use

5 of 5

Customer support

4.5 of 5

Functionality

4.5 of 5

June 2015

ChartLogic EHR is very easy to use.

Pros

This product is very easy to use. Very logical in its development. We are able to develop and change templates ourselves as needed. Because it is a certified EHR, we have been able to meet meaningful use measures quite easily.

Cons

The programing went through some rough patches in years past. One thing would be fixed, but then something else would break. That has since been resolved and they have taken a much better approach to upgrades which has resulted in fewer problems.

December 2014

Adam from Orthopaedic Sports Specialists


Ease-of-use

3.5 of 5

Customer support

3 of 5

Functionality

4.5 of 5

December 2014

Practice Manager for orthopaedic surgery office

Pros

I like the ability to customize documentation. The templates are all customized, which generates notes that are easy to read. The voice software allows for dictation directly into the office note. It merges patient demographics and insurance with our PM software.

Cons

The self-help options are limited. The product can be glitchy at times. The cursor will jump to another location unexpectedly, resulting in documentation being place incorrectly. Often, the product is slow to respond or load despite having a high speed internet connection. Changes needed to the EMR setup for meeting health care regulations set by the government are not communicated well. CL does not offer a regular review of our account to see if options are configured properly to meet regulations such as MU or PQRS.

December 2014

Janice from Reconstructive Hand to Shoulder of


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

3.5 of 5

December 2014

Over 10 years with ChartLogic

Pros

Tech support is excellent and always available. I love the Chat Now feature where you can get help and answers immediately. The Document Manager is a great tool. Being able to scan documents into a patient's chart and the queue to the physician for their immediate viewing from outside the office is very helpful.

Cons

At times, the interface between AdvancedMD and ChartLogic is very slow, delaying the physicians from dictating to a referring physician. We have had issues with the system freezing on us and kicking us out, this could very well be our internet system. It seems like we've been waiting really long for the Patient Portal online registration. Also, I've been told that patients will not have the option to pay online. Also, I've been told patients will not have the option to pay online. We've had many patients ask.

September 2017

Maria from Northwest Houston Surgical Associates

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

September 2017

Easy to Use!

Pros

Good selection of features. Makes it possible for us to efficiently organize all tasks and assignments

Cons

Pictures doesn't cross over. Provider stays the same when switching patients. Patient's address is not under demographics

April 2013

Eli from Morgan Hill Orthopaedics & Sports Medicine


Ease-of-use

4 of 5

Customer support

1 of 5

Functionality

1 of 5

April 2013

The previous review was of Chart Logic 7, which I hear is great. Chart Logic 8? Not so much. Constant updates, each buggier than the last. Every time I think I'm settling into a rhythm, I get an email announcing a new update; which means in reality, hold your breath. We're rolling the dice again to see what new bugs pop up. The list of "fixes" with each version begs the question, is this really being product-tested? If so, who's doing the testing? The worst part of it is that Chart Logic 7 is no longer available. If only they had worked out all the kinks before moving to a new version, but that's probably part of the financial model. Bring in as many practices as possible, and once they're inextricably tied into the system, hold them ransom. Monthly fees to host the data on a server. Much better than trying to sell a standalone product that actually works and doesn't need constant updating.

Response from Angela of ChartLogic, Inc.

Replied April 2013

Dr. Chen, We’re sorry to hear the difficulties you’re experiencing but after our follow-up call with you yesterday, we’re confident that the 2 outstanding issues you reported will be resolved within the next 2 weeks. ChartLogic 7 was, and continues to be, a great product with many user friendly features. However, to reach the next level of efficiency and user friendliness for our customers, a more flexible and robust system was in order. So, in an effort to meet and exceed these needs we introduced ChartLogic 8, created on the most cutting-edge development platform currently available. One of the many benefits of this latest version is regularly scheduled updates to stay ahead of the curve on feature requests and efficiency improvements. Unfortunately it sounds as though some of these updates haven’t met your needs but we are hard at work on improving this situation for you. All of our products are thoroughly tested and successfully being used by practices all over the country. With a little work, we’re confident that we can get you in this position as well. Thanks, Angela Carter

November 2016

Ryan from Valley ENT P.C.

Company Size: 51-200 employees


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2016

Chart logic review

Chart logic notes flow well. The encounters are organized as a traditional history and physical or SOAP note (the way the medical record SHOULD BE). The messaging system seems awkward. It takes extra effort to time stamp messages. You can't simply reply to messages, you must forward the message and select the sender in a list if you want to reply.

Pros

How the encounter notes work. Very easily customized. Unlimited capacity to create templates for notes and inserts.

Cons

Messaging system is awkward. It takes extra effort to time stamp messages. You can't simply reply to messages, you must forward the message and select the sender in a list if you want to reply.

December 2012

Eric from Mission Surgical Clinic


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2012

Mission Surgical Clinic is a multi-specialty surgical group, our three offices and high patient volume made the implementation of ChartLogic quite unique and a bit challenging. Our main reason for switching to electronic records was the incentive programs administered by CMS and to avoid the Medicare pay cuts that are coming if we fail to implement an EMR. We purchased ChartLogic 7 in December of 2010 and implemented in May of 2011. The implementation was a bit rocky as this was a huge shock to our staff members who were not as affluent with computers. A year and a half later they almost unanimously agree that it saves time has improved work flow on many fronts. The simplicity of the software aided in the ease of training for our staff. Since there are only several steps to creating and editing notes, we are able to train someone without any knowledge of the software in a matter of hours. To quantify the benefits, as a whole, is difficult; as we have not seen full reimbursement from the incentive programs yet. To quantify the time savings in the office is simple; it saves time and eliminates energy wasted looking for missing charts and/or paperwork.

September 2017

judy from NHSA

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

its pretty easy

Pros

Overall i think the system is pretty easy once you learn it. i like that we can organize it to our benefit and see the pt demo info without clicking back to the PM

Cons

----When adding the ref doctor to the note even if its in the PM not sure why sometimes it doesn't cross over to the EHR.
---- Dont like that the Dr. Notes can be deleted or changed by accident its happen.


December 2016

Sue from Pediatric Associates of Stockton

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

The name says it all

ChartLogic is a very easy to use program that is highly customizable.

Pros

Excellent implementation and customer service. You call Salt Lake City and get an actual person who can help you on the spot or you can chat live online.
Changes to your templates, letters, etc can be done immediately real time; no need to call someone to do it for you. The customization is great!

Cons

We have had incidences when we needed something to change to make life easier for us and it took a long time for that change to get done.

July 2018

Merideth from Steely foot clinic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

July 2018

Bad to worse

Like I said initially they were helpful in setting up and sent someone to train onsite for 3 days

Pros

It does save to the cloud so no storage needed on site. During the sale they were very helpful and come to our site for training.

Cons

THese have to be fake glowing reviews. We have had nothing but trouble, failed roll outs, bad customer service from the start. To expensive to start over. Please consider other products

January 2011

Sue from Pediatric Associates of Stockton

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2011

Very Easy to Use

I would recomment this program to anyone who is looking for an easy program for staff to use.

Pros

The implimentation process was great. We had several ChartLogic staff members on site the entire first week. Each of my providers received one on one training. Each staff member received ChartLogic University training before went live. Once we went live, we never again had a visit in a paper chart. We love the fact that if or when a change is needed to a template or anything else in the system, it can be done right on site. No need to call in an IT person, have to pay them, I can handle it myself, as it works just like MS Word.

Cons

The immunization module is very cumbersome. My understanding is that it will be fixed in the next upgrade, due to be implemented in a couple of weeks.