I'd like to see some conversions. It'd be great if CAQH could transfer info over to CMD. Also, to clean up some of the bugs with the auto verifications.

I love the Platform! It's super easy to use. There's not a lot of steps to complete something - easy to find what you're looking for. There's no time wasting!

Some of the extra features don't always work well. Ex: state license verification might not actually run the license so it's frustrating.

I've been really happy with CredentialMyDoc as it has helped to streamline so many of my daily tasks. I'd definitely recommend it to anyone looking for a new credentialing software option.

I really like the option to create custom reports and how easy it is to do so. There is a wide variety of pre-mapped forms, documents and applications available in the software, and the turn-around time for custom mapping is excellent. The program is very user-friendly and easy to navigate.

There are some minor errors in the reports generated by CMD. For example, if I want to pull a CME report for a specific date or date range, it will either return no information, or incomplete information, meaning I have to download all CMEs and filter out what I need. Also, some of the headings in the CME report have CMD listed instead of CME (like I said, minor.) I'd also like the option to make changes to certain information across multiple providers. For instance, 85% of our providers have the same credentialing dates and next credentialing dates with our IPA and with many of our carriers, but I still have to go into each payer and IPA for every provider to update these dates every 3 years. An option to push updates to multiple providers for things like this would save dozens of hours that it takes to do it manually.

We thought it was terrible.

Absolutely nothing. It resulted in confusion amongst the team and even after a year we gained no benefits from it. We were eager to be able to export updates for our clients and they are not in chronological order and in turn our clients were frustrated and now we are back to manually writing and sending updates.

The features either don't exist that they say they have or if they do they don't work as anticipated. The response is always they are working on it. We opted for this to gain efficiency and it was the opposite. We've gone back to excel.

I work for a large specialty practice where we have doctors, NP's, PA's,(around 171 providers total). CMD allows me to house and track information on all of them. Sends me expiration emails to alert me when licenses are expiring and such. It is a very helpful tool. Also, their billing set up is very fluid, makes it VERY easy to add and remove providers. You just do it yourself and true up on an annual basis.

CMD team adds and maps forms for you free, other companies normally charge for extra for it. My favorite thing about CMD is the customer service, they go above and beyond to take care of me and make sure that their product fits whatever needs I need met. To me this is where they stand out miles above other products I looked at, their goal it truly to make the best product out there and they are doing that by listening to their clients and constantly improving based on our feedback. Ultimately, my choosing this system came down to the attitude and commitment to service they portrayed, and I liked the layout. There are so many thing that I like about the product, I like that it is very user friendly, the layout feels very familiar and easy to use. I love the form generator, saves me so much time! Implementation was very easy, they set me up a username and password and I was in. Initially, I was able to give them a bunch of spreadsheets where I had been tracking my information, and they loaded it for me. On some of the providers, they were able to pull some info from CAQH. Then I went in and added the details. I think if you are able to provide them with the data they will try to help in any way that they can, that is just who they are.

None

If you are looking for credentialing software, then CredentialMyDoc is your solution. I have used the software for over three years, and it just keeps getting better. Customer support is top notch - they are responsive and friendly. It offers everything you need to store information, run reports, populate applications, and much more without being complicated to use. If there is anything the software does not already offer, the CredentialMyDoc team will make every effort to add new features to accomodate the customer's needs. I highly recommend CredentialMyDoc.

There are so many pros, it is hard to narrow down, but my top three would be (1) the emailed, automated report I receive every Monday morning with all upcoming expirables; (2) the payer section - you just enter your payer information, status, etc and click a button to download into an Excel spreadsheet; and (3) there is no mapping of applications - if you need a new application or update to an existing application, then you contact CredentialMyDoc support, and they take care of it in a timely manner.

I have no cons - it does not have any negatives, and the CredentialMyDoc team is always working to make a great product even better.