We have used GrowPractice for 2 years at my small medical office. We use it to bridge between our practice management software and our EHR, and it is the way we communicate to patients for automated text reminders about appointments, other text data/questions, and most importantly our demographic and medical history collection. We have been able to completely customize what we want to ask patients, and it has been wonderful to be able to tweak it over time to better fit our needs. Patients have found it very easy to input data. We are extremely happy with their product! Our support contact has been truly outstanding - responding quickly and helping us get the most out of the product. We have only the one contact person, so we know who we will be working with every time.

Very customizable, and can be changed over time to meet evolving needs Easy for office and patients to interact with Outstanding support Interfaces well with our billing software and EHR Keeps a text record that anyone in office an refer to when addressing patient needs via text

Cost is a little high for a small practice that is still building its patient base, but GrowPractice is actually a big part of what is helping my practice expand, so I'm confident it will be worth the investment over time.

Prior to GrowPractice we only made appointments by telephone and had no way of giving information to our patients except phone calls, which seemed to irritate some since everyone stays busy these days. As for paperwork, the patient had to come in prior to their appointment to fill out the paperwork and sometimes some patients would take quite a while, which would increase our wait time. In today's era, technology is everywhere and we felt like it was time to immerse into it. GrowPractice has helped us achieve our goals in making information for our patients readily and easily accessible and has helped us grow our practice as well. Patients are now able to receive text information about their appointments, fill out their paperwork, send us questions etc right from their phone at any day or time. We are able to have everything ready for our patients when they come in, which decreases their waiting time and in return they have never been happier. We value our time just like our patients value theirs and if we can still give them the same treatment but a lot less wait, then that is our goal. We have also seen an increase in appointments due to the fact that our patients can request an appointment with a click of a button and not have to take time out of their day to make a phone call, especially those who are not able to make calls during the work hours. We have also increased our time to focus on other tasks in the office with the texting capability for upcoming appointments an

Really we have not found any cons, there are glitches we have to fix to customize to our liking but that is with any company and they have been so fast to fix that we have no complaints!

Our overall experience with Grow practice has been very poor. They first promised implementation in 2 weeks but they did not finish even in 7 weeks. They had promised free implementation but started invoicing from the 1st day the contract was signed and for 2 months they did not even finish implementation. They could only partially finish the implementation and for the rest of it they asked for $1200 as it was a 'custom job'. Every integration is a custom job for any practice. Our account manager was very slow and did not check the integration thoroughly. When he took us live, only 10% of patients were transferred from Open PM to Grow Practice. When I mentioned that I cannot deal with this type of delay, incompetence and extortion and would like to get out of the contract as the intended service is not provided he threatened with legal action. I had also aske him to get me connected with some competent superiors of his which he denied. Grow Practice just lost a large business because of an incompetent and rude salesman. Here is his email to me: " but if you want to fight this out, rest assured that our team will pursue this legally to the fullest extent and will not hesitate to report your business/EIN to the texting verification authority (if the situation demands it - and I hope it doesn't as it will affect you texting capability with any vendor). If you want to pay off the remaining balance in full and close the account, I'll have our billing team do the needful. "

Both way real-time messaging option

Deceiving contract and poor integration with PM software

The largest benefit of GrowPractice is the increased productivity for our staff involved with scheduling and checking in patients prior to their appointments. Online appointment requests integrate with our practice management software which automatically creates a profile for that patient eliminating the need for our scheduling staff to complete this. Online patient paperwork can be submitted by patients prior to their visit, along with their insurance cards and ID's. This streamlines the check in process for our staff and gets the patient into the exam room quicker since they don't need to complete paperwork in the office.

We did have a few issues that came up after our roll out, mainly minor that could be resolved by GrowPractice support quickly.

Overall the experience was amazing! [sensitive content hidden] was extremely helpful and always returned my calls in a timely manner. He went above and beyond to make our implementation process effortless. We are looking forward to our business Growing because of how easy it is for our clients to use Grow Practice to complete their onboarding process.

[sensitive content hidden] has been awesome and made the transition to Grow Practice so effortless.

The only critique I would have is if the online forms (while in the planning stage) can be previewed without having to complete the forms as if you were a client. Being able to preview and make changes could be simpler.

They started charging us right away but did not actually get us up and running for two months at approximately $500/month. Which meant we paid $1000 for a program that we couldn't access or use. Finally things got up and running, but it was nothing special. The format wasn't great. When we requested to cancel, they didn't inquire at all about what was wrong but only informed us that we can't cancel because we have a contract for 1 year and also that they put in "substantial time and effort" which is a joke as we developed all the forms ourselves. All they did was put it online. They offered nothing to ameliorate our experience. Just a really terrible experience. Clearly they aren't interested in customer retention.

I liked that there were a lot of features so it was kind of a "one stop shop" for your patient administrative needs, such as appointments, check-in, payments, etc.

Slow implementation, mediocre results, rude service