Healthie is an excellent platform that offers multiple functionality: online scheduling, online payment collection, customized packages, customized forms, SOAP note documentation, Telehealth, HIPAA compliance, client portal, free Healthie app, metric tracking, multiple integrations (Fullscript dispensary, wearable technology, etc.), built-in Stripe account that show your package charge and what you will actually receive after Stripe collects its fees. Healthie allows for 1-on-1 sessions, group classes, and virtual programs. Healthie is an overall outstanding platform for healthcare providers like myself who offer multiple types of services: fitness, nutrition, and wellness.

User-friendly. Excellent tutorial videos to help you get started quickly. Easy customization. Fantastic customer support that reaches out to ensure you don't have any questions. The ability to request clients track their own metrics: weight, height, circumference, sleep, food, water intake, physical activity, and more! As a Doctor of Physical Therapy who owns a cash-based virtual business and provides wellness services, Healthie allows me to capture information about physical activity, food, and sleep for a complete wellness experience for the client. The client portal is also user-friendly and allows me to communicate within the Healthie app via text, PDF, or video.

I don't like that clients have to purchase a package in order to make a payment. I would like clients to be able to schedule a single appointment without me having to setup a special package for the one appointment. I've spoken with customer support about this and future updates may include this as an option.

I am streamlining the services I am paying for and the number of different software systems I have to learn and integrate (saving time). Overall I love it!

I like the visual appeal - coming from traditional health care system it is a lot less clunky and boring. And it matters because I look at it every day! I am not very strong on technology, but Healthie is pretty user friendly. You've got to figure out each different thing you want to do and learn the process which takes a bit ... but I find thats true for any software. Support is very helpful and responsive. Healthie has lots of room for me to grow my practice in several different directions (I could add clinicians, programs, webinars, classes, telehealth or in person) and its one of the reasons I chose it. I don't even come close to using all the features to their full potential - in big part because my background as a physical therapist is a bit different but I love the options like the chat features, goals and tracking. Healthie also has a lot of features on one platform - HIPPA compliant for PT, some basic options for my Pilates classes (which i was able to transition from in person to to online in one simple step when everything shut down in March 2019!!) I don't have to deal with separtate billing and payment, schedulers, documentation systems, and telehealth platforms. they make it really easy! The team is very dedicated to improvements and are receptive to feedback too which is great!

Right now the option for classes tied to packages is a bit limited .... but I'm kind of trying to do something that Healthie was not initially built for (fitness class - more like a Mind Body Online setup). but they are looking into options to make this work - which is awesome.

Has some good features but the customer service makes it not worth it. I will be switching to another product....currently searching.

Variety of integration features Ability to offer passive income

Horrible customer service No customer service phone number to speak to someone for assistance same day. Had to wait for email response or set up a zoom meeting.

I do not recommend this EMR platform for a start-up medical practice. The lack of access to support and how they field questions is my biggest complaint. After 23 years of practice, I have used everything from Epic, Cerner, Sunrise, Allscripts, etc. and I find this platform to be inferior. Also, the delayed billing in this age of technology just doesn’t add up.

Metrics section but its missing DOB Clarity on telehealth videoApp feature is great to send mass texts and communicate with patients on secure-Hippa compliant App. Built in templates Ease of sending a group of intake forms to a patient. Patients can log food, water intake, bowel movements

Customer Service is delayed (24 hour response time)Customer service requires you to email them videos of your sytem errors. Billing feature is terrible. Stripe. No instructions for patients to navigate website. Very challenging to upload your own forms that require signatures. No integrations with applewatch, whoop, oura ring, garmin (only fitbit and few other antiqated healtg tracking devices)Rx feature is extra monthly payment (use Iprescribe)Fax feature is hit or miss