About myCare iMedicWare (Eye Care Leaders)

myCare iMedicWare is an integrated electronic health records (EHR) and practice management (PM) solution for ambulatory surgical centers (ASC) and optical practices. The solution can be used as a cloud-based model or can be hosted on premise. The solution helps users manage their revenue cycle through accounting, billing and reporting applications.

myCare iMedicWare's EHR can track physician performance and remove inefficiencies in the tracking system. The solution offers image management with audio dictation and provides DICOM integration, dynamic drawing and video exam sheet import. myCare iMedicWare provides a mobile clinic app that allows medical practitioners to interact with the medical records system.

myCare iMedicWare's mobile scheduler views ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

11 Reviews of myCare iMedicWare (Eye Care Leaders)

Average User Ratings

Overall

4.27 / 5 stars

Ease-of-use

4.5

Value for money

1.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(5)

5

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

March 2015

Neil from Long Island Vision Management

Industry: Medical Practice

Time Used: More than 2 years


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

March 2015

Review of iDoc software

Pros

As the President of a medical billing company specializing in Ophthalmology, I had the opportunity to demo all of the recommended EMR and practice management systems available in the market today. We ultimately selected iMedicWare based on the ease of transition from our legacy system, competitive pricing, and customer responsiveness/service level. After using the system for over 2 years, iMedicWare has exceeded our expectations. Because of iMedicWare, our productivity has increased significantly with fewer staff members. From a management perspective, the system allows us to clearly track among other things, days in AR and physician productivity, which are key indicators in our business. The support team at iMedicWare has been instrumental in easing our transition to the new system and providing individualized support to address practice or physician specific concerns.

Cons

The standard reporting function could be more robust, although customer support is very helpful with custom reporting.

March 2015

Gina from Eye Associates

Industry: Medical Practice

Time Used: More than 2 years


Ease-of-use

4.5

Customer support

4.5

Functionality

4.5

March 2015

My best friend....iMedicWare

Pros

iMedicWare is user-friendly software. Staff found it easy to learn. The software takes the patient from the phone call to optical and out the door with ease. It was amazing to me how all of the doctors, both with computer experienced and not picked up on the EHR and just loved it. So if I would sum up what I loved the best about the product from an Administrators view, I'd say the ease of use. And the vendor? The vendor was right there by my side thru it all - the support I received was amazing. Through the years I've gotten to know the group very well. They listen to my ideas and ask for opinions to always improve and/or make the system even better in this ever changing healthcare world we live in, and that is invaluable!

Cons

It's not that I don't like the CL inventory/flow portion of the software, but we don't use it. We found that it was more work to keep up with it. We don't use the Optical portion of the software, so I can't comment on that for we use a management company for our optical.

May 2020

Taylor from Alliance Ophthalmology

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

May 2020

Don't go with IMedicWare

Terrible! See above

Pros

The software is good. The customer support and Cloud is absolutely terrible! The company does not care if your Cloud/EMR goes down. In January and February of 2020, my clinic was dramatically crippled with this issue. IMW team would just blew it off and did not want to address the issues. I have been battling them since then, and I refused to pay those two months invoices for break of contract. It cost me thousands of dollars to recover in clinic staff costs and delays. Now they say they will shut off all support to me. You can do better with any other EMR. DON'T GO WITH IMW !!!

Cons

The customer service and cloud connectivity. See above

March 2015

Matthew from The Eye Center

Industry: Medical Practice

Time Used: More than 2 years


Ease-of-use

5.0

Customer support

4.0

Functionality

4.5

March 2015

Happy iMedicWare user

Pros

The application is very user-friendly. Its has a simplistic interface similar to a paper chart therefore data entry is logical and quick. I am able to see a full load of patients without the need of a scribe. Being web browser based is nice since you can access the program from anywhere outside the office. Test images and reports integrate nicely into the chart note. Ancillary staff training is not difficult. They also are always looking for feedback from their users in order update the software accordingly. This is an ophthalmology only company which is another positive.

Cons

Overall, I'm very happy. Usage can get more complex due to meaningful use and PQRS requirements. I don't believe this to be an issue with this vendor but just the overall industry complying with the measures.

March 2015

Nathan from Tufts Medical Center - New England Eye Center

Industry: Medical Practice

Time Used: More than 2 years


Ease-of-use

4.0

Customer support

5.0

Functionality

4.5

March 2015

Top-notch support

Pros

From the CEO, down to the development team, to the technical staff, the iMedicWare team has built a culture of support. They've focused on hiring specialized staff that understand the specific needs of ophthalmology.

Cons

iMedicWare is specific to ophthalmology, and the team works closely with customers on product enhancement. Enhancements often require additional training for staff and physicians. This is a benefit of the product, but requires customer resources to participate in training and support of new features.