KASA
About KASA
KASA Pricing
Pricing varies based on services selected, additional users are discounted.
Starting price:
$49.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for KASA
1 - 5 of 53 Reviews
Breanne
2 - 10 employees
Used unspecified
OVERALL RATING:
5
Reviewed June 2023
Efficient and Professional
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Software if easy to use and meets my needs
Ease of use. Scheduling is easy. Love the credit card feature. Being able to track my billing as well as patient balances are great. This software gives me all of the information I need to keep up with my practice.
CONSThere are some issues logging on at times when software is down. Also, there is lag time going from one screen to another at times.
Vendor Response
Hello, Thank you for your kind review. As a tip, if you ever have trouble logging in to your portal, head over to kasa-solutions.com/status to determine if it is a local issue or a reported system problem; that will help keep you looped in on the current situation! Thanks, KASA Solutions
Replied July 2018
Anne
Mental Health Care, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
The Best
Everything has been great from the comprehensive on boarding to the ongoing support. I’m not a computer person, and this has been easy to learn. This soft ware has enabled me to be more efficient, and spend more time with my clients. I get paid quickly and don’t have to hassle with claims issues.
PROSI love this software because it helps me be organized, stay in top of my work load, and write much better notes and evaluations.
CONSI haven’t found anything yet. If I do run into a problem that their Help menu doesn’t address, they respond to me quickly! They have real people giving real responses.
Reason for choosing KASA
KASA has everything you need in one place. You can choose the options that you want. They place claims daily, do you get paid fast! They are professional and really care.
Reasons for switching to KASA
SimplePractice had very poor customer service. It took a long time to get a response from them. Sometimes people, particularly in the billing department, were rude. Then the billing department was bought out by another company, BluBird, LLC, and things got even worse. I lost thousands of dollars because they were very limited as to what they would do to follow through with denials, and they did not make their billing process clear from the start.
Vendor Response
Anne, We're excited to hear you love using KASA! We're always looking to add more ways to provide support and work hard to ensure we always respond quickly, professionally, and with the right information! Thank you for trusting KASA to partner with your practice! Thank you, The KASA Team
Replied October 2019
Monique
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed January 2020
Kasa - Sub-Par in an industry with many options
My overall experience with Kasa leaves me with a bad taste in my mouth. I was paying 9% of my income to Kasa for billing, yet, their billing team struggled with communication with me. I was expected to somehow "know" about policies that were not outlined in our contract, which cost me a lot of money. The issues that Kasa's billing team were lagging on or that they mishandled were EASILY corrected when I personally made calls to insurance panels myself, which left me wondering why I was paying Kasa in excess of $1,000 monthly. When I communicated with Kasa via telephone I was told one thing, which changed in practice and Kasa acted like they didn't know who had given me erroneous information. When I asked to be released from my contract 2 months early due to their breach of contract they refused, stating, "we just miscommunicated." I have switched to Therapy Notes and let me tell you - I wish I had chosen them from the onset! Their customer service is excellent; their documentation features are good/current and I am saving $1,000 a month.
PROSThe software, itself, is average to less than average. The scheduler is easy to use, in general. Compared to other software programs there isn't much more that I can positively comment on.
CONSThe options for documentation are outdated, still containing some DSM-4 criteria. Adding documentation could be easier. It is not as intuitive as other software programs, like Therapy Notes, for example.
Reason for choosing KASA
I knew another therapist who used Kasa, who started under a different team than the one I had.
Vendor Response
Monique, Thank you for your feedback! In looking over your account, I am glad to see that while there were a small number of claims that were escalated, we successfully and promptly processed and collected on nearly all of your claims, and your assigned team members worked hard to provide you with all the information requested on any of your claims. As a clarification regarding diagnoses in our software, and as our support team has shared with you also, the diagnoses you were unfamiliar with seeing were actually ICD-10 codes, which are required to be included on claims, and do vary at times from DSM-5 codes. Our diagnostic tool does not display DSM-4 codes. While we're sorry not to be continuing to partner with you, we are happy that you have found a solution that works well for you to process and manage your billing. We hope there is opportunity to partner with you again in the future and hope you continue to see great success in your practice! Thanks, The KASA Team
Replied January 2020
Carilyn
Mental Health Care, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Excellent new mental health practice software
Probably the best and most responsive customer service I have ever had. Our reps responded consistently in less than 24 hours and explained everything for me in understandable terms. The customer service alone is worth the product! And transitions between teams is seamless (onboarding to cause managers). It’s so easy to schedule, note, bill and get paid
PROSNice aesthetic, easy to use, easy to view and navigate. Ability to scan, upload documents and add notes. Customizable (to an extent).
CONSLittle bugs here and there. I can’t have more than one goal per note. Limits to the ability to customize boxes and selections. Goals that are too long can’t be printed with the note (they literally write off the page), some changes in formatting between functions and silly requirements like selecting a goal is “therapy” and then having to additional drag a little box that says “therapy” from left to right.
Reason for choosing KASA
Responsive customer service, simple, good aesthetic, easy to use
Vendor Response
Carilyn, Thank you so much for your review! We passed along your kind words to your account management team and it made their day! We love hearing from our users and are proud to partner with you and your practice! Thank you, The KASA Team
Replied October 2019