Overall rating
4.50 / 5 stars
Kipu Systems offers a cloud-based EMR solution for addiction treatment, detox and rehab centers. The solution can account for all instances of user access and any changes that are made to data points so that the data generated can be documented. It assists users in compliance and removes the possibility of overtesting or missing tests. Users can generate random test frequencies.
Kipu Systems provides templates, customized pre-assessment, consent and insurance forms to follow a workflow. The interactive medical history screen tracks minute details including fingerprints, pictures property, demographics and referring agents.
Kipu Systems integrates the medical and administrative models so that a single system can help manage multiple aspects of facilities that include levels of care including outpatient, inpatient, residential and intensive outpatient. Substance abuse treatment centers and detox facilities can manage open beds, a patient’s status, daily updates, evaluations and more. Support is offered via phone and email.
Manage cases
Capture signatures and manage data entry
Manage occupancy and other resources
Keep track of pending items and to-dos
Create reports, charts and tables
Replicate existing workflow
Overall rating
4.50 / 5 stars
Filters:
Showing 1 - 10 of 10 reviews
September 2018
Lindsy from Claim path Billing
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5 of 5
Customer support
5 of 5
Functionality
4 of 5
September 2018
BEST EMR!
Great experience!! Wonderful, friendly customer service! I highly recommend KIPU among all the rest! As a biller its the quickest, easiest and most efficient way to get everything I need.
Pros
I love the easy functionality of KIPU, I have used other EMR systems for facilities that our managed by our company and KIPU is by far the best. Kipu is worth the investment. I know it may be a little more pricey than the others (i.e. best notes, Zen charts) but you truly get what you pay for!
Cons
The change in the face sheet of a patient. Now when printing out the face sheet for a file the insurance information cuts off and no longer on the first sheet. It makes it less convenient as opposed to when it was available on one page.
June 2018
Katie from Chabad of California/Benefit Recovery Partners
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
4 of 5
June 2018
It is obvious from the start that this software was written with great care and completeness.
Kipu is the core resource in our office!
Pros
I use this software all day everyday and it never fails me. The layout is simple and thorough, easy to navigate and visually pleasing. I have recently started using the Reports feature and it has made gathering information much more efficient. It literally used to take me 1-2 hours to gather specific data that is now at my fingertips in a matter of seconds using their customized reports.
Cons
The only improvement I would like to see is an added search field available at all times, say, in the Settings/Help Menu Bar.
June 2017
Amanda from DANCO Companies
Company Size: 201-500 employees
Ease-of-use
5 of 5
Value for money
4 of 5
Customer support
5 of 5
Functionality
4 of 5
June 2017
The KIPU EMR Software is VERY Strong in delivering quality, clinical services.
KIPU has everything you need to support clinical staff in the delivery of high quality substance use disorder and mental health care services.
Pros
An EMR is one of the most important components of any treatment center, mental health or substance use disorder treatment. KIPU delivers a very sophisticated offer of customizations that are easy to use for providers and their employees. The Training and Customer support are the best of all the systems I reviewed.
Cons
The connection to billing services is good, and could use some improvements. Other software programs make "one screen" billing operations easier for the administrative staff to track payments from insurance companies and run client payments through the billing portal.
November 2016
ROSIE from Miami Springs Private Treatments
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
November 2016
Great EMR for Addiction Treatment Centers
It has a lot of features and a lot of customization. The cool thing is that their integration team worked with us to understand our needs. They got it up and running on time and on budget. Our staff loves it compared to what we had before. It's really much better than the competition.
Pros
Easy to use. Staff loves it.
Cons
It's on the more expensive side, but it pays for itself.
Response from Kipu Systems of Kipu Systems LLC
Replied November 2016
It's our pleasure to have you as a client.
January 2019
Christina from Turning Point
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5 of 5
Functionality
5 of 5
January 2019
KIP EMR for Substance Abuse
Pros
Ease of use for charting. User friendly and I like that adjustment can be made easily in order to accommodate our program.
Cons
Kipu calander is not as user friendly as Outlook calendar. Sometimes switching between programs and/or clients is convoluted.
August 2018
Cory from Management Consulting
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
4 of 5
Value for money
2 of 5
Customer support
3 of 5
Functionality
2 of 5
August 2018
Lacks Functionality and Timeliness
Unfortunately, my experience with KIPU was never great. I actually didn't want to implement it but my boss overruled me. As time went on, I was proven correct, which wasn't a good thing. It just wasn't conducive to our type of addiction rehabilitation practice.
Pros
It's generally good for the clinicians, easy and straightforward.
Cons
The functionality is limited. It's not built for a spectrum of practices and that presents a problem. They often say a function is coming in the next couple of months but isn't around after 18 months. The customer support is not as well-versed in the software as they should be. You can't make customized reports.
July 2018
Jessica from UR1 Professionals
Company Size: 2-10 employees
Review Source
Ease-of-use
4 of 5
Functionality
4 of 5
July 2018
Easy to navigate.
I think it's a good Electronic Medical Record option for facilities.
Pros
It was easy to find the necessary information I was searching for and it was self explanatory. It's nice to be able to sign and complete documentation online and have everything needed in one place for admission, treatment, and discharge.
Cons
When trying to search for a patient, if there is more than one account for a patient, there isn't enough identifying information and it's not clear as to which one is the correct selection.
July 2018
Robert from UR1 Professionals
Company Size: 2-10 employees
Review Source
Ease-of-use
4 of 5
Functionality
4 of 5
July 2018
Great software
Pros
So simple to use and navigate! We access this software for one of our facilities and it is extremely easy to get any and all information
Cons
Nothing that affects me directly. I hear price can be a concern however I access it for one of my clients that uses and pays for it.
November 2016
NESTOR from MIAMI SPRINGS REHAB
Company Size: 2-10 employees
Ease-of-use
5 of 5
Value for money
4 of 5
Customer support
5 of 5
Functionality
5 of 5
November 2016
Kipu saved our Treatment Center
Kipu dramatically improved our intake times. It's a little pricey, but so far it's been well worth it. My staff is very happy with it.
Pros
Intuitive. Fast. Very robust.
Cons
A little expensive.
December 2016
Benjamin from Aventura Mental Health Care Facility
Company Size: 51-200 employees
Ease-of-use
4 of 5
Value for money
4 of 5
Customer support
4 of 5
Functionality
4 of 5
December 2016
Kipu is the number one provider for treatment centers
KIPU helped us out with our treatment center. KIPU has excellent customer service that's very helpful for all of our needs.
Pros
Fast turnaround time.
Cons
A little bit expensive.