An EMR that Sincerely Strives to Meet its Clients Where They Are At & With Exceptional Service

The answer to safeguarding and organizing your patient information that integrates easily across platforms and per user. EMRs have much to do and KIPU does such a great job at it and that deserves recognition and praise.

Pros

I had been out of the business for a few years, with previous experience with EMRs and EHRs mostly from 2011-2013, so this was my first software to use since then, in a residential inpatient substance abuse care facility (ASAM Level III), and KIPU proved utterly worthy of this review and more. Not only is it an intuitive interface, for seemingly everyone, across the spectrum of positions and experience, it is COMFORTABLE using. I cannot say that for the majority of software in this industry, and I realize that that can be largely attributed to the innate complexity and vast array of information inherent to the field of healthcare, but KIPU really is in it to win it: win with unparalleled accessibility, a team of customer service gurus who are actually PRESENT (in not in actual in person, then as close to that as possible; something that to me, means everything) and who deliver upon their solutions and help, and persistent adherence to creating the best experience for all those who use the software, keeping in tune with industry changes, client feedback, and an unwavering effort to betterment largely unmatched by its competitors. But mostly, its the ease of use and unmatched team of customer service agents that do it for me.

Cons

There were a few places where the intricacy won out over simplicity of use; where the user had to keep in mind and remember certain nuances behind respective components (ex: Golden Thread) in order for it to function and coordinate seamlessly and across the platform. Otherwise, very little cons with KIPU. And an immense THANK YOU to such a wonderful, client-based team of truly helpful people who CARE.

Best Reporting Features, Visually Pleasing & User Friendly

I overall think this is the best, they have the best reporting and the most thorough documenting capabilities, I also like the layout, I have also used best notes and in comparison that seems like an old windows 95 version of a software compared to KIPU which is a visually pleasing, user friendly, streamlined web based one.

Pros

I use a lot of the features that include pulling reports on an almost daily basis in which to code and bill from as a certified medical coder and biller. I have seen how thorough and accurate the reporting is and the software is able to quickly pull this necessary information for me to reference as I'm going through it to ensure accuracy for billing. Kipu has had great documentation features and allows the clinicians to do their job so that people like us can just use the great software and take care of the behind the scenes RCM (revenue cycle management) aspect.

Cons

I think it is a really great software, I have noticed that different facilities make use of the customizations and really utilize all that it has to offer while others do not. I feel that some also have issues with documentation completion within a reasonable time frame for billing and it might be helpful to have more alerts in the forms that they need to review/ complete, or have form templates/drop downs when asking particular questions, etc. Also, when searching for a patient name sometimes I may type it with a small typo and it will show with no results, I wonder if there is a way to have it populate if it is a close match such as "Thomas and Tomas". Like how google does "did you mean?.. " and show close options. because that would save time with having to go back and forth too.

Built for the Basic Model of Substance Abuse Care...which doesn't work.

We used this as our EHR, reluctantly, as there really isn't a good EHR out there that does everything. If you're looking for one, Azalea is my new favorite.

Pros

It took a lot of back end work on my part, but I was able to make it simple-to-use for the clinical team, other than the nurse/physician who had to do the orders.

Cons

I don't like it's cost model, it's lack of reporting custom fields in notes, and it's order sets/eMAR weren't too seamless.

BEST EMR!

Great experience!! Wonderful, friendly customer service! I highly recommend KIPU among all the rest! As a biller its the quickest, easiest and most efficient way to get everything I need.

Pros

I love the easy functionality of KIPU, I have used other EMR systems for facilities that our managed by our company and KIPU is by far the best. Kipu is worth the investment. I know it may be a little more pricey than the others (i.e. best notes, Zen charts) but you truly get what you pay for!

Cons

The change in the face sheet of a patient. Now when printing out the face sheet for a file the insurance information cuts off and no longer on the first sheet. It makes it less convenient as opposed to when it was available on one page.

It is obvious from the start that this software was written with great care and completeness.

Kipu is the core resource in our office!

Pros

I use this software all day everyday and it never fails me. The layout is simple and thorough, easy to navigate and visually pleasing. I have recently started using the Reports feature and it has made gathering information much more efficient. It literally used to take me 1-2 hours to gather specific data that is now at my fingertips in a matter of seconds using their customized reports.

Cons

The only improvement I would like to see is an added search field available at all times, say, in the Settings/Help Menu Bar.