Unlike our past EHR system and many others we reviewed, Lightning Step seems to have been created to streamline the documentation and QA process. For example, users are notified if documents aren't signed or if Treatment Plan Reviews become overdue. Supervisors can review departmental documentation adherence in one simple dashboard view. Along with that, the documentation customization options are more extensive than other programs we considered switching to. Another great benefit is that their e-prescribing system is integrated within the platform, and does NOT use Dr. First, which our organization and all of our providers are not fans of. Our prescribe time was cut in half for each prescription.On the cost end, they offered a per-user option verse an average client census fee, which set them apart from many others.A final selling point is their robust reporting system, which can be automated to output custom reports on a routine basis - which cuts down on manual efforts to ensure compliance and review practice KPIs.

The mobile ability is limited, as it is for most systems reviewed, but as that does not effect our ease of use, it was not a factor. However, for some other practice set-ups, it may need to be taken into consideration.

Our relationship has been a rollercoaster, but as we have grown as an organization, so has LS. They have been there to support us as we open new locations and programs. Their team is great to work with and will do every thing in their power to help your organization utilize the platform to improve your organizations processes.

The AR Aging dashboard has streamlined collection efforts. Our billing team can work in one place without having to hunt down people for anwers.

The client invoicing module needs work. It is great for facilities with smaller census, but becomes laborious for facilities with larger operations. However, for our industry, it is good enough to be compliant with insurance companies.

I used it to handle all of our needs and for the most part it was effective. I had to learn how to navigate it so i was efficient but once i learned it, it was pretty basic.

Once you learn the system it will get everything done you needed. It takes some time to learn how to navigate but it is efficient and effective. I would use it again with no issues. It is just not my first choice.

Lighting steps was glitchy and did not have very many security features.

I’ve had an excellent overall experience. They have been critical in our company’s success.

It’s extremely user friendly. Easy for new hires to learn. The support staff are the most knowledgeable and responsive EMR staff I’ve ever come across.

I really haven’t had any complaints. All EMR’s glitch and have issues m. This happens rarely with Lightning Step but when it does the issues are resolved quickly. Like usually within 30 minutes.

Fantastic

Ease of use with tons of helpful features. Their customer support is fantastic also!

If I had to find a con it would be that I wish they had a better mobile app.

Overall, it's been a greta experience and have used several other options in the past. Lightning Step has been by far the best.

The fact that it has both financial and clinical components in one place.

Some of the reporting features and the CRM