MaximEyes Software

4.28 / 5 (25)

Our advisors have recommended this product 3 times in the last 30 days

About MaximEyes

MaximEyes, developed by First Insight Corporation, is a comprehensive electronic health record (EHR) and practice management solution designed exclusively for eye care clinics. 

The latest version is written in HTML5 with a clean, modern user interface. It runs in the Chrome browser on any computer OS. It is configured for the cloud but it can also be deployed via a local server for offices with poor Internet.

Exam templates can be customized to fit various workflows and types of visits. MaximEyes EHR includes a modifiable rules engine that will suggest or automatically post diagnostic codes, procedure codes, alerts, plans and outbound documents. Exam findings automatically trigger the codes and documents to speed up the final part of the exam do...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

25 Reviews of MaximEyes

Average User Ratings

Overall

4.28 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(14)

14

4 stars

(7)

7

3 stars

(1)

1

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 25 results

November 2019

Justin from Klamath Eye Center

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

A Valued Relationship

Throughout the years I have worked side-by-side (remotely and on-site) with many employees of MaximEyes. They have my complete trust and I consider many of them to be friends.

Pros

The relationships that we have developed with First-Insight are very important to us. I know that I can call them at any time and speak with a representative that knows me, knows our company and understands that our needs are unique to us. They respect that uniqueness and always try their hardest to accommodate and prioritize our needs. I never feel that we are just a number or a small fish in a large pond.

Cons

I am excited that a day is coming when the Practice Management Software and EHR are on one platform.

Reasons for Choosing MaximEyes

Ease of use, customizable, prior relationships

June 2017

Jeanette from 20/20 Optometry of Silicon Valley

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

June 2017

Customizable EHR that can enhance your office flow and needs of the various departments in an optometry practice

The MaximEyes team are very loyal and I have gotten to know them for the past 12 years. They are innovative and always looking ahead. That meets the needs of my patients here in the Silicon Valley. Once I switched to their program, I could never go back to paper, and have embraced all the changes that have continued to evolve over time.

Pros

MaximEyes not only meets all the government regulations but is forward thinking in trying to reduce doctor and staff time to complete patient files. Customer support is excellent and they will try to help you immediately resolve any problems at hand. They have many experienced engineers that are very helpful. They value constructive comments and will try to implement and add new features or upgrades if it enhances the experience for all of their users. Unlike many programs out there that are rigid and your office flow and policies have to conform to the program, MaximEyes can be customized to each office needs

Cons

The upgrades do not come as fast as you would like but are forward thinking and always there to improve efficiency. They are working at more practice management analytics, but for now that area is limited

December 2017

Samuel from Dr. Roberta Horwitz - Eye Care For You

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2017

MaximEyes has a responsive tech support team - when needed (which isn't often). The software has some very good features

Pros

1. The standard package has modules that some doctors won't need - but they are there for those doctors that can use them. It is up to the doctor to pick and choose. 2. Conversion costs (from other packages) are reasonable. The support team that does the work is very helpful and knowledgeable. 3. Product does a great job forcing the doctor to do a complete exam, put in the appropriate codes and provides help with levels of service 4. They keep the diagnosis codes up to date. 5. If you have the patient fill out the pre-exam info on paper, the receptionist can enter the data into the system from an on-screen version of that same document. This makes life much easier. 6. You can provide the patient with an online sign-in to fill out their pre-exam paperwork at home, or on a tablet in the office - if you want. 7. Customized letters 8. Operates via VPN for added security

Cons

1. The software has two modules, 1 for patient management and one for the medical exam. They need to be synced before the patient can go back to see the doctor. This is a pain. Doctor's comments, exam data, etc. (at least the relevant and permissible data) are not immediately available to the staff until it has been re-synced. 2

April 2017

Erik from Smart Eyecare

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: More than 2 years


Ease-of-use

2.0

Value for money

3.0

Customer support

5.0

Functionality

2.0

April 2017

Doesn't Scale Well

It's hard to recommend MaximEyes to any larger practice, though smaller ones with less data volume might not have the problems we're facing. We've been using it for years and have likely outgrown it. A new version is supposed to be in the works for 2017, but we haven't seen it yet.

Pros

It covers all the bases we need in our practice Doctors, technicians, and staff don't have any issues getting around in it Regular updates to stay in compliance Support staff are very helpful and professional

Cons

Our multi-location, 55 person operation seems to overtax this system. We have to use two separate pieces of software to work, not one contiguous application Data transfers between the two sides can be problematic Our large data set running on a file-based database cripples it when running reports Some issues with support staff causing disruptions in production by connecting to the servers to make changes during business hours (corrected with IT controls on our side)

Response from Donna

Replied June 2017

Erik, thank you for sharing your comments and suggestions about MaximEyes. We want to keep improving our products and support, and the best way to do that is with your feedback. We have been working closely with Smart Eyecare to resolve any outstanding issues. We are pleased to hear that MaximEyes EHR is running smoothly without any complaints in your practice. We will continue to work with you on any other issues reported towards a resolution. Our senior product manager has contacted you about scheduling a time to see a demo of the new version of MaximEyes practice management software (PMS) that is currently in development. The new PMS will be on the same SQL platform as MaximEyes EHR and will enhance syncing and functionality between MaximEyes EHR and PMS. Please email maximEyes@first-insight.com if you have any other issues. MaximEyes by First Insight.

August 2017

Lowell from Envision Eye Care - Pittsburgh

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Great personal attention from multiple staffers given when I needed it

I want to personally mention and thank Sofiya (AND her team) for taking the time to address an issue with me, then research the issue once we determined there WAS an problem with my issue, then get me the necessary update (to fix this issue) and then lastly follow up with a call (a 76 min session) to discuss the issues / questions I had. In dealing with Sofiya and the other, the staff were educational, patient and worked thru nearly all of my issue (the ones that COULD be addressed) The unresolved were farmed out to IT and Training. I ALSO want to mention that in talking with my MIPS/MACRAs consultant, he informed me that there were certain major EHR players working on the data collecting with regard to MIPS/MACRAs and his observation was that First Insight's EHR was SIGNIFICANTLY heads above the other 2 players when it came to readiness. That says a lot for the First Insight developmental team.

Pros

The product and staff give personal attention and listen to me and address my needs. That is important to me when it comes to this important piece of my practice.

Cons

Minor EHR customization issues that are resolved when discovered. The staff listen and correct or improve the issues as they are discovered.