We now have the convenience of having all our records in one place, no more searching for charts, no more misplaced charts, everthing is at your finger tips. We have noticed that our documentation is better and more extensive, we are able to do better follow up on our patients that require periodic testing, scanning and lab work. The accounts receivable is much easier to follow up on and work. The scheduling function has decreased the number of scheduling errors, as we can now see everones schedule at the same time and you can see if the room you need is already booked, the functionality of the scheduling module is so much better than our previous system.

We like the fact that our record keeping and followup care for our patients is so much improved. With this system we can set reminders, when patients need followup scans or appt's. We can track referrals so much easier. Our documentaion is better. The system is easy to use, I have had several new employees over the last year that were able to work on the system from day one, it doesn't take long to show someone the basics of the system in regards to finding a patient, locating their chart, reviewing their chart and making visit notes in the chart.

It is difficult to think of something I like least. I guess the report function is sometimes difficult to use. There are so many reports that IMS is able to pull sometimes it is difficult to narrow it down to the particular report I want. General customer service is very quick to help me locate the one I need, so it is not really a problem, just something I wish I had more time to delve into.

Fairly simple to use once it is set up for your practice. It took very little time for the staff to transition to using this software. MICA provides outstanding support and any issue is resolved quickly.

Overall we are very happy with IMS. The reason I gave it 4 stars for functionality is that the Point of Sale (POS) module is not great. We sell products in the office and the POS module isn't very retail oriented. Not a deal breaker by any means just wish it was a little better.

Adaptability to practice needs. Regular attention to requests for additional features. Ease of use and ready availability of information.

It has helped us improve the work flow in the office and patient care.

I like the immunization feature. You can link the CPT code with the ICD-10 code and the lot number.

I do not like the fact that there is no space in the demographics where to put the Advance Health Care Directive Code (DNR).

They are constantly updating and improving. It's good right now, but we are always excited for the changes.

The improvements I envision to customize it to our investors' needs are recognized by IMS. Not all of my requests are fulfilled right away, but they always take note of our needs and let us know that they will work on it.

The fact that a lot of the features and custom messages i'm hoping to already have don't exist yet.

The fact that you have a few options to perform one task. Also, the software is not difficult to understand.