Ease of scheduling a very large practice

That it can manage all the intricacies of scheduling multiple faculty members with multiple preferences with ease

getting the rules written correctly so that they do not conflict with one another is a bit of a challenge but always manageable.

We have been using Momentum Scheduling since August 2016 in our five rural health clinic locations and our critical access hospital. Prior to using Momentum, our provider schedules were maintained in five or more places throughout our system. This resulted in daily errors and inconsistencies which directly impacted patient care as well as patient/staff satisfaction. This was having a ripple effect throughout the system. Momentum allows us to create 6-months of schedules in less than a day. Changes to the schedule happen just as frequently as before but Momentum allows us to manage those changes in a much more efficient way eliminating errors and improving communication through automatic notifications when assignments change. The provider and nurse schedules touch every part of our system's operations. Momentum has eliminated scheduling errors, ensured proper FTE management, payment of our physicians, and improved access to care. Access to Care: CG-CAHPS survey results through CMS indicated our access to care increased from 58% to 81% in the first three months since implementation.

The most challenging aspect of implementation was trusting an outside source would care about our site as much as we do. Our project manager quickly put us at ease with his knowledge and experience. He never let us down. Implementation honestly went very well. Our project manager worked extremely hard to make sure we were ready with a schedule that would exceed the expectations of our staff. I appreciated the quick turnaround on changes needed to keep our project moving forward.

The support staff are very responsive and attentive.

Scheduling rules don't always work making it harder to build the schedule. Many "redlines" or unfilled assignments every month when building schedule. The inability to put in scheduling notes on a particular day so as not to schedule. The full month view - very hard on the eyes - should be categorized. Not having more administrative ability to add assignments, make changes, etc.

Momentum has been perfect for our department. Anesthesia has many changes daily and Momentum has designed a program that suits our needs with ease and flexibility. The customer service has been amazing. I do not have to wait for service since we get immediate response to our questions.

I am impressed with the flexibility of Momentum. I am able to make immediate changes to our schedule with ease. I am most impressed with the way Momentum is able to specifically design the system to meet the needs of any department. Anesthesia changes are sometimes made hourly. I have found this to be the best system to keep up with our demand. I am quite impressed with the customer service we receive.

When printing "staff at a glance" records which is sometimes necessary in our department, it is not dated by month. The same applies to request calendars. I find the adjustments to printing documentation to be somewhat difficult.

We use Momentum to schedule 25 pathologists in multiple sites with a very complex schedule. Momentum comes with excellent customer service and support such that we can call or email our Momentum contact with a question or problem, and it is solved usually within 24 hours. We used to struggle with trying to figure out rules, etc., ourselves in our old software, but now that is done for us. The lab can see the schedule as read only anytime and anywhere. Pathologists can request vacation, swap roles, make schedule requests all from their computers. We are very pleased and look forward to using Momentum for many years.

easy to read schedule many options to schedule online

rigid about filters, sometimes gets "stuck" and won't refresh, some problems with exporting to Excel and getting strange formatting