Myriad is a platform that is simple to use. Easy access to patient charts and billing is made at ease.

The platform is always being upgraded, whatever I found the least helpful was fixed with the upgrade.

I am sure there are many other areas where training will be needed and learning them will only enhance both Myriad and Illuminated Pathways Family Therapy, LLC. I do look forward to a long relationship with Myriad and believe we have made the right choice. Being patient with all the changes is worth the end result.

A growing practice comes with excitement and discomfort and to keep a positive, forward movement to accommodate all staff and patients we knew we needed to make a change. We understood the implementation was going to be a work in progress so allowing for all customizations to personally fit our practice, we needed to be patient. The support with Myriad has been commendable and helpful when learning all the nuances Myriad provides. I really like the idea that there are no extra fees for multiple users. This helps when looking at a system that can grow with us and meet our specific needs. The training provided by Myriad for each staff member is greatly appreciated. The ease of digital contact in the bottom corner to allow for online communication is also a great feature.

The wonky, initial interface for patients and Myriad regarding PHI and initial paperwork. I would like to see this as a smooth process so the patients are not hunting for all the various emails/texts to complete the process before their first appointment. Patients complain over this when in appointment. I look forward to this being fixed.

I had such high hopes that an innovative company would upset the current marketplace for EMRs. However, they do not have adequate clinical understanding to be able to structure their system to be functional. It was absolutely not worth it. In their defense, their customer service is very responsive and they really did push many updates to try and improve their system during our usage. However it was just not enough and we can no longer work with this system.

It has a good interface that is very intuitive. Very easy to bill.

This is an unstable system that routinely will exit and require re-login, counted as many as 12 logouts in 1 workday, per person. Terrible integrations, were not able to see medications at all for weeks. The workflow for prescribing and referrals is cumbersome and easily times out. Using this system reduced our monthly expenses significantly and created significantly more work from each staffer and physician. Autosave usually works, but sometimes an entire template would be wiped out. Autosave also causes an unstable cursor so typing in a box would be cancelled or the cursor randomly moved to another location. Importing data from previous EMR was a nightmare, and demographics did not map out correctly, requiring that we manually update those entries. Coding a visit takes too long because you have to search each individual code and it takes several seconds to populate each time. It would randomly not assign fees to E/M codes. It would randomly eliminate billing information and you would have to exit the superbill and re-enter to repopulate. Sometimes this would take several attempts. This is not a good system for a practice that has multiple users in different job descriptions and/or has complex patients.

Amazing team. Always accessible.

Customization and rapid advancement /improvement of features.

Access to billing and the ease of use for my biller. It’s challenging to do your own billing if you are not part of use myriad billing. It’s hard to track your claims and appeal when you independently bill. This this needs to be more available for independent use without need to use myriad billing.

Fantastic-simple, efficient, and great knowledgeable support

The simplicity and service is outstanding

Only wish I would have used it sooner.

Everything is amazing. [sensitive content hidden] are always so helpful

Nothing. Everything has been great all the time