NextStep Software

4.40 / 5 (10)

Our advisors have recommended this product 10 times in the last 30 days

About NextStep

NextStep is a cloud-based electronic health records (EHR) system designed for behavioral health and substance abuse staff at inpatient, outpatient and residential care facilities. The ONC certified solution enables clinicians to track patient progress and assess how each client, group, or facility as a whole is doing with customized report cards. The software helps you easily measure and meet specific objectives for value-based care.

The fully integrated suite of products adapts to any workflow, rather than having you conform to a predefined one, to help increase your productivity and efficiencies. The solution includes patient scheduling, charting, assessments, automated form routing, reminders, customized reporting and dashboards, integrated telehealth, bil...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

10 Reviews of NextStep

Average User Ratings

Overall

4.40 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(3)

3

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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February 2020

Michael from Crisis Preparation & Recovery, Inc.

Company Size: 201-500 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

Incredible performance at an affordable price point

Next Step has been our fifth EMR in the past fifteen years for our company. Since we started with them four years ago, we have truly enjoyed our relationship with them. Their support is timely and they are very responsive to their customer's needs. Like with any software, things will go wrong at times, but the Next Step team is always there to try to trouble shoot. I truly appreciate the commitment they show to their customers.

Pros

We absolutely love the flexibility Next Step gives us to customize the software to our different business lines. The reporting abilities of this software are phenomenal as well.

Cons

We are not that fond of the web scheduler module associated with this software. To be fair, the web version has been in development over the past year and a half, and it has been slowly improved over time with each additional upgrade they have rolled out.

Reasons for Choosing NextStep

We could not find a better alternative in terms of flexibility and value.

March 2020

Thomas from Delphi Behavioral Health Group

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

March 2020

NS Review

Love working with [SENSITIVE CONTENT HIDDEN], some minor setbacks

Pros

Dashboards, Notes Section, Interface Ability

Cons

Medical Component, eMAR, eScribe interface, treatment planning a little cumbersome

Reasons for Choosing NextStep

Dashboards, reporting, and API abilities

March 2020

Josh from Hillcrest Family Services

Company Size: 201-500 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

March 2020

Next Step Solutions has opportunity

NSS has potential but overall our experience has been disappointing, to say the least. We were sold a piece of software that was supposed to help our agency but it has been such a struggle because all the pieces (Scheduler, Clinical, Billing) don't talk to each other like we were told.

Pros

NSS is easy for users to use but it offers a ton of room for mistakes to take place. Some items are straight forward while others are a bit too tedious for the average user to get the hang of.

Cons

Customer support, reporting, dashboards, backend billing, Digital RX and the emar are all terrible pieces of this software. This has caused issues across the entire agency that I work with. NSS Support does not communicate very well and is not super tactful. We have never been where we should have been with Billing as the NSS billing implementation person is unhelpful and does not completely work when they state it will be complete.

Reasons for Choosing NextStep

We were promised features that don't exist or were described incorrectly...

March 2020

Lynn from BCCS

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Outcomes / Reporting Capabilities

We have been able to create our own reports and move toward value based reporting. It has also allowed up to link with other platforms to increase workflow efficiencies such as lab work.

Pros

From an administrative perspective the reporting capabilities to track outcomes and create data reports for our process improvement initiatives. The staff of NextStep has been amazing to work with in tailoring the system to meet the unique needs of our organization.

Cons

Fulling integrating the billing, scheduling and medication module within the clinical so all client information only needs to be entered once and controls for user access to limit what is view-able in the client record.

Reasons for Choosing NextStep

Customer service, cost and reporting capabilities

March 2020

Nicolas from Alcohol and Drug Dependency Services

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Not Your Average EHR

Very good. NextStep is a team. I get regular communications from [SENSITIVE CONTENT HIDDEN], sometimes one of the supervisors over the programmers [SENSITIVE CONTENT HIDDEN] - it is incredible because these are all leaders in the organization and they are very approachable and very easy to work with. If I have an urgent issue, which is very rare such as a shut down, I can just call and NS is right there for me in a few minuts. Incredible turnaround time if I really need them right now. I do not normally need to do that because of the way NextStep is designed - if you let them train you on how to use it thoroughly and learn all of the features, you can fix most problems yourself unless it is a coding issue or something with programming. NextStep works with you to identify the best work flows and to solve problems so you can work smarter not harder which I absolutely love. I do not want to have to ask for help to fix little issues that are day to day types of things that have to keep running - I can generally handle that kind of thing.

Pros

Flexibility - I have the power to totally modify almost any parts of the EHR to meet any regulatory needs that I have. This EHR makes my job easier and makes it easy to get the data I need to oversee various different sites with different programs.

Cons

Customer service with NextStep is very effective, they just take a long time with certain types of issues. With some of the features I would like to see (not needs, but I have some preferences) I cannot get them just because of some of the coding on how the Tx plan wizard works and other areas. These are minor issues in my opinion and do not impact the overall functioning of the EHR (example, I would like a search function in the Tx plan Wizard to make it faster to find objectives you want, etc., not a huge game changer).

Reasons for Choosing NextStep

n/a - we only had one other interview as a behavioral health network and I cannot remember their name, it was not fully operational and especially their billing module was not ready to go.

March 2020

Amanda from Detroit Recovery Project

Company Size: 51-200 employees

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

March 2020

DRP

Over all we have really found this product useful. It has increased our ability to promptly review practitioner documents and charting. It also eases the process of reviewing a clients entire chart. We have had to audits using Next Step and our auditors also found it easy and useful for them. It would be nice if there was an auditor 'how to' since any behavioral health provider likely experiences audits. We also need to slowly roll out the use of the EHR. We have not yet pulled outcomes or set up our dashboards, because of our staff needs. The flexibility and willingness of [SENSITIVE CONTENT HIDDEN] and the Next Step Team in that process has been very helpful.

Pros

The software is intuitive and user friendly. For people with basic computer skills it is very easy to pick up. It is also very easy to create forms.

Cons

As a behavioral health software it did not address specific needs common for behavioral health, such as groups notes, obtaining multiple signatures for multiple clients at one time.

Reasons for Choosing NextStep

I cannot remember the names of who else we reviewed at this time. But the reasons we selected Next Step are: 1) Cost 2) Next Steps familiarity with our needs locally and our working with the Wayne Health Authority 3) It is local so we were able to access in person training and slow implementation 4) We could obtain client signatures 5) We could easily provide communication between practitioner and supervisor 5) It was flexible software, and since we provide Peer Recovery Services many other EHR's did not know or have the flexibility to work for a non-clinical service like this 6) Familiarity with the state 7) the option to access and add billing later for private insurances 8) the ability to directly bill Medicare and Medicaid 8) HIPPA approval I did review 10 other EHR's, none had the capacity to be as flexible, individualized, user friendly and mobile as Next Step, very few had the same level of affordability and even fewer had the HIPPA approval. All together I did not find one EHR that had everything Next Step did. For the the EHR's that had most of it, you had to pay extra for everything you added on. Next Step does charge for the different systems (billing/mobile contacting/EHR) however they are straightforward and it not an extra fee for every small item. Also we have been able to continuously access help at no cost, which is wonderful since we had a staff that really struggled integrating to non-paper charting.

February 2020

Ella from Beacon Specialized Living Services

Company Size: 201-500 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

4.0

February 2020

Review feb 2020

Very responsive for requests for changes and updates; CS / Tech support is on top of things

Pros

Accessible on multiple devices; houses documents for complete record of individuals

Cons

PCP wizard can be difficult to navigate for new users

April 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2020

NextStep

Pros

Easy customization and customer support.

Cons

Updates not communicated regularly and the testing must not be fully done with some updates because sometimes it doesn't do what is intended.

April 2014

John from First In Health

Industry: Mental Health Care

Time Used: Free Trial


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

April 2014

NextStep and its crew are fantastic!

Pros

NextStep is easy to use, and it takes very little time to create a thorough treatment plan for my clients. The staff are exceptional in their support of the product and always timely in response to support inquiries. The system is extremely flexible and has met the multitude of our needs!

Cons

It doesn't write my treatment plans for me! I hear they are developing a feature to do so in the near future.

March 2020

Kenny from Beacon Specialized Services

Company Size: 1,001-5,000 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

The Best software

The best software we have ever used and looked at.

Pros

The ability to customize the software for our needs.

Cons

At first very little support. That has changed.