Optosys allows us to operate multiple clinic locations with ease. The support team are very responsive and many requested features have been added based on our feedback over the years. Our doctors love the versatile exam module as it can be highly customized. The performance reporting (KPI) gives us a great, real-time view of clinic performance. We could not operate as efficiently without Optosys.

Reliable, comprehensive and well supported feature set. Supports day to day optometry and optical operations. Various modules cover every aspect of electronic medical records, appointment booking, retail sales, product ordering, reporting, and invoicing and provincial health medical billing, web patient intake forms. Features such as eOrdering and online appointment booking set us ahead of our competition for efficiency and patient convenience.

No concerns - it does everything we require.

The best part was the in office training provided when we first converted. The second best part is how often they are updating and always striving to improve the software. They take your suggestions into consideration and your input matters.

Exam and letter templates are all incredibly easy to customize to your individual preferences and this is what makes this software amazing. Being able to fully integrate both my practices was also very important. I now have access to all patient information regardless of my location. Patients can bounce back and forth seamlessly. The task feature is critical to our in office communications, along with making sure I don't forget to write or read a report!

It was a bit of trial and error and learning as a team to decide where to put which notes. Lots of different places to put various notes and on paper it all went in the same box!

Honestly my overall experience has been mixed. This software has the potential to be great, but there are a lot of things that need to change. Customer support is difficult to get a hold of. We work with [SENSITIVE CONTENT] to sort through a lot of our issues, and he is a dream. Working with anyone else is non-existent, or has been quite negative. Better training manuals and training in general is required.

I like being able to direct bill and like the online catalogue system for frames, lenses and contact lenses.

While the online booking system is nice to have, it goes down often. Working on changing pricing for contact lenses is quite difficult and time consuming. We have had too many occasions where the intake forms do not send to patients. Do not like labelling on reports. Do not like how reports do not include OHIP patients on them. I have also had several issues with billing. Forms need to be adjusted and created more easily. Also do not like how when you print a chart note it just prints what is on the screen (including all of the boxes) - this uses way too much ink and is unnecessary

Extremely positive people to work with who understand our business needs and respond to requests quickly.

AS much as it was difficult at the start to design the templates, the customizability of the platform makes it superior to other software systems.

We have had some glitches with connectivity but Optosys is very responsive and gets us up and running quickly.

Easy to bill most insurances, easy to order product and it continues to get better.

An ability to integrate a fax system to fax referral directly from a patients file.