About Teladoc for Health Systems

Teladoc provides cloud-based telemedicine software for hospitals and health systems.

Health systems can implement virtual visits using Teladoc’s technology, which connects doctors and patients virtually via the web, telephone or mobile app.

Teladoc offers bidirectional exchange and APIs to facilitate integration with health systems’ existing EHRs. Users can offer patients 24/7 care through the Teladoc system. The software can be customized and configured for each health system.

Teladoc supports multiple user roles. It offers data extraction for analysis and reporting on health system KPIs, such as admissions. Teladoc also offers marketing support for hospitals and health systems to advertise the offering to patients.


Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

18 Reviews of Teladoc for Health Systems

Average User Ratings

Overall

2.78 / 5 stars

Ease-of-use

3.0

Value for money

2.5

Customer support

3.0

Functionality

3.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(1)

1

3 stars

(1)

1

2 stars

(3)

3

1 stars

(7)

7

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

December 2019

Andrew from Blue Ridge Community Church

Verified Reviewer

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

THE At-Home Doc!

I’ve used the Teledoc app for minor sickness issues that can be easily addressed over the phone or by video. Once setup, it’s easy to initiate a call with a doctor and they’ve always been kind and understanding...and fairly quick to call too!

Pros

Well the first thing I love is that it is now free with out insurance plan. That’s awesome and amazing! I also like that they have a quick response time. The app allows you to add photos if needed and you can even do a video chat with the doctor.

Cons

It takes a little effort to setup your account. My biggest irritation is when receiving calls from the doctor, it will come from an unlisted number. If your iPhone security is set to ignore calls from unlisted numbers it can seriously delay your call until you fix your settings. Otherwise, the app works really well!

January 2020

michele from sacred heart university

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2020

works pretty well

convenient for a quick easy script like im sure would be great for pink eye or a rash or decongestant or something small.

Pros

not too hard to set up and use, if you have insurance the copay can be less than your standard office visit.

Cons

no way of getting tests. the care is a bit limited. if you need a test, then I bet you have to pay twice

July 2019

Timothy from Quantum

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

July 2019

Would only use if you have no other choice.

Not bad to terrible. The doctors dont really care, they may answer quickly, but their lack of empathy and urgency is baffling. That, along with the inability to carry over information will make me think twice next year when its time to pick insurance.

Pros

Sometimes they get back to right away, other times youre left waiting.

Cons

You information doesnt follow your login. I had an issue where I needed to have someone look at something but my phone was being repaired, when I signed in on another phone, after all the verification I had to fill it all of my medical history again. Such a waste of time.

May 2020

Nezare from trueface

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

May 2020

worst process I've ever seen.

terrible.

Pros

absolutely nothing, if you want shit service this is the place to go.

Cons

don't use, waste of time, you can wait a week and not get a single update on your requests. speak to a doctor immediately is a lie.

March 2020

jolanda from miamiresin llc

Company Size: 1 employee

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

4.0

Functionality

3.0

March 2020

totally wrong diagnosis

After describing my symptoms to a hasty doctor I was diagnosed with a flu. I tried to tell him that I had flu many times in my life and I knew how it felt, this time it didn't feel like a flu. No sneezing, no cough, no soar throat, just fever, chills, and strong lower back pain. He even got a little annoyed that I disagreed with him and cut me short prescribing me a flu medicine and Tylenol for the fever. I did take the first dose and it didn't help whatsoever. Second dose, still pain and high fever. The following day I went to the emergency room where I was diagnosed with kidney infection. I can understand that it's not easy to make an accurate diagnose over the phone, but my symptoms were so clearly not a flu. If you google my condition first thing you find is kidney infection. Shouldn't a doctor know?? The fact that I waited over 24 h before going to emergency because I was reassured it was just a flu, nearly cost me my life, as the infection spread to my blood, and that's no joke. I ended up being hospitalized for 4 days and I'm still recovering now. This service didn't work for me and I really don't know which conditions could be safely diagnosed without taking blood pressure and running tests. Never going to use it again, not worth gambling with my health.

Pros

software is ok, easy to use, customer service is helpful.

Cons

hard to set up your account, it kept crushing and I had to call customer service for help.