The fastest turnaround time, our company uses TestDirectly as a single solution covering complete workflow of testing

One platform to run full cycle testing and reporting

Not sure, maybe interface could be uplifted

Test Directly has a very user-friendly format. It is fairly easy for customers to make an account, and from the tester's side, it is easy to navigate, and if there are any glitches, they are responded to quickly. I like being able to see results right away, not only for our organization, but for the customer as well. One of the most important aspects to a company, in my opinion, is customer service & theirs is wonderful! They are easy to get ahold of and quick to respond which is very much appreciated.

Once in a great while there would be a glitch, but it was always handled with speed and that always gave me piece of mind - that I could get ahold of someone in a timely manner if I did have a problem or a question that I needed handled right away.

Wonderful platform which has secured significant laboratory business for our company by way of client customization

Customization: one example: The ability to create bar coding at point of order which allows rapid accessioning into our lab workflow

can be a bit complex, thus requiring savvy customer support (which they have)

The software is very user friendly. I was most impressed with the response from the architect team when we were in desperate need of support due to issues with the platform. The Team also does a wonderful job of providing training when we request it and always following through on business process changes.

It would be great for data purposes to have demographics as a more robust feature in the information collection.

My overall experience with TestDirectly has been great. Whenever I have a question or need assistance, I can reach out to the Help Desk and always get a prompt response. The staff are very helpful and friendly.

I like that clients can create orders on their end by inputting patient information and releasing the remote order to our LIS. This saves clients lots of time as they don't need to manually write in everything on the requisition. I also like the portal side of it and clients being able to review results as soon as they are resulted.

I found TestDirectly to be a bit confusing when setting up a Provider build vs an Organization build.

It gave us the ability to tie a pt portal with our LIS, which allowed us to scale quickly.

More customizable features when the need arises to add functionality, especially around scheduling.

Incredible! Their customer service is superior!

I love that it is available for our patients to schedule themselves, it's very intuitive and rarely does someone need help getting on the schedule. It makes our staff more efficient and testing takes just a few minutes. I like that they can pay online and save a step at the office as well. IF you are working with a lab that is integrated the flow is seamless and very hands off for the team!

There really aren't many cons. Anytime I have had a problem or an idea, a quick check in with customer service and all was solved. My only frustration is making sure the lab you use, will work with this software or you will be doing multiple steps not otherwise necessary.

The support team goes above and beyond.

Ease of use and customer service make working with TestDirectly a joy.

I do not have any problems whatsoever. The team at TestDirectly takes feedback and is willing to make changes based on your specific needs.

10/10. There are a dozen pros to the one con so the amount of worth to have test directly increases our capacity, ability and performance as a public health department in our response to the COVID-19 Pandemic.

The online scheduling for patients, along with electronically transmitted requisitions to the 3rd party lab. no paper copies. faster processing and faster employee handling

The ability to link patient profiles to a patient's account on our end. Some of our patients are not tech-savvy

Got hundreds of patients around the country operating smoothly everyday

Easy to use. Good layout.

None. No issues. All ran great.