TouchWorks EHR Software


 

TouchWorks EHR is an ONC-ATCB certified, Meaningful Use compliant cloud-based electronic healthcare record solution from Allscripts. It’s designed to meet the requirements of midsize to large practices, multi-specialty clinics and academic medical centers.

TouchWorks EHR features Allscripts Wand, which gives physicians mobile access to records. This system also offers e-prescription features, allowing physicians to perform drug interaction and allergy checks. It allows caregivers to design customized workflows on the basis of their protocols and practice requirements. 

TouchWorks offers an oncology module that helps in team collaboration, workflow management as well as automation of patient's chemotherapy encounters. The solution provides clinical analytics and reporting features that enable physicians to analyze disease management and clinical findings data. 

TouchWorks EHR provides application programming interfaces (APIs), which clients can use to integrate TouchWorks EHR with other software systems.

 

TouchWorks EHR - Patient note
 
  • TouchWorks EHR - Patient note
    Patient note
  • TouchWorks EHR - Patient management
    Patient management
  • TouchWorks EHR - Patient status
    Patient status
  • TouchWorks EHR - Report snapshot
    Report snapshot
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

134 Reviews of TouchWorks EHR

 

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Software Advice Reviews (104)
More Reviews (30)

Showing 1-20 of 104

Kathleen from Chiropractic Professional Center
Specialty: Chiropractic
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Allscripts EHR Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ability to incorporate all needs of practice and different providers.
Complete, record keeping. Easy to to understand documentation. Some dictation capabilities.

Cons

Cost per Doctor, not feasible for smaller practice. Significant learning curve, and implementation changes.

Review Source
 
 

mariaelena from mariaelena gonzalez MD PA
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Worst costumer service. Do no trust this company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

semi easy to use. I don't really have anything good to say about this company. The lied to me when I renewed the contract. Have an attorney read your contract before you sign any contract with a EMR.

Cons

Worst costumer service . You placed a call, somebody abroad answered, you placed a ticket, and nobody resolve your problems. They don't give you ant training even though they offered to me when I signed my contract. Very unprofessional. Check your statements they always come with new extra charges without an explanation. Terrible experience with this company. A nightmare.

Review Source
 
 

Evangeline from Healthcare Management Associates
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Outdated

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

-once you get used to the dinosaur-ancient-like interface, you can probably get your claims to go through

Cons

-ancient-like interface, totally not user friendly and a pain in the you-know-what to navigate or solve any simple issue

Review Source
 
 

Deborah from Sunland Home Care
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

A needed platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ongoing QA assessment and constant improvement and R & D

Pros

The necessity of using this in the medical industry. The wide range of various arenas of healthcare.

Cons

The heavy traffic and slowness. Sometimes it is slow during heavy traffic times at certain periods of the day.

Review Source
 
 

Latasha from Physicians For Women
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Allscripts EMR is a helpful and very knowledgeable system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What I like most about this product is the many different reports you can run to have check and balance for accuracy

Cons

The learning process of different short cuts you figure out on your own when using the system. Things that weren’t included in the training module

Review Source
 
 

Darien from Parks Motors
Specialty: Billing services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Allscripts Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is a great company and is your one stop place to find anything you may need in regards to healthcare. I find it very useful.

Cons

No cons with this program, it is also user friendly so virtually anybody could use the program to its maximum ability

Review Source
 
 

Troy from Camden Medical CLinic
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Worst EHR I have used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

user Friendly but that's the only good thing I can say about it.This says I need 100 characters but there really is nothing more to say.

Cons

support is in India and there is no accountability for bad advise, the management is hard to deal with unless you email the CEO

Review Source
 
 

Tiffany from Southwest kidney institute
Specialty: Nephrology
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Allscripts EHR is good to use!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is a great product to use at any medical facility. Its easy to teach others how to utilize this program and its efficient!

Cons

I do not have any cons or complaints on this product. It works great for my staff and I, Thank you!!

Review Source
 
 

Jeffery from Aroci
Specialty: Hospital
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Easy To Use, Slow, Bad Design

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Look elsewhere, there are open source options I would choose before this.

Pros

It was easy to use and to find what you needed, it is a fairly simple software. The ability to send electronic prescriptions is also a plus.

Cons

Very slow and takes forever to load! Integrations with other systems is also nearly impossible. The software UI is very poorly designed and the coding is obviously messy. Downtime seemed to be a given each week as the system would go down randomly and seemingly every week.

Review Source
 
 

Kevin from RVS
Specialty: Ophthalmology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Decent layout but not great for Opthamologists

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I used this product less than 6 months in our search for an EMR system

Pros

After doing my work on learning they system I had a full understanding. The staff was great as far as training goes.

Cons

The raise of use for the doctor wasn’t there in the event he had to use it himself. And the GUI could have been better

Review Source
 
 

Sonia from Nursing
Specialty: Other specialty
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Good software for home health agencies

Ease-of-use

Functionality

Product Quality

Customer Support

Overall, a good product.

Pros

Easy to use; users point and click; can see previous assessments used by previous users; can save and return to complete.

Cons

The system updates pretty often. They are usually scheduled, but users are unable access during a period of time which is inconvenient; sometimes crashes.

Review Source
 
 

Gordon from Mid-Atlantic Nephrology Associates
Specialty: Nephrology
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Very versatile product that is very difficult and expensive to configure.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Product generally works pretty well, but basic not critical bugs are rarely if ever corrected (even crossing major versions). Despite expensive maintenance contracts. I have been told that despite calling their period in version updates as "Cumulative Updates", they do not recommend applying these unless you have specific issues addressed. This would make them a hotfix rather than a cumulative update.

Pros

Extremely versatile and customizable product.
User interface is fairly clean and easy to use.
Vast number of features and options specific to your practice.

Cons

Company is slow to correct usability and bug issues.
Support is slow and often does not seem very skilled.
Extremely expensive to implement, upgrade and patch.

Review Source
 
 

Shelby from Koala Center for Sleep Disorders
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Not the best

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I love that it has ePrescribe and eFax. It makes it very convenient. I also find the system very easy to use.

Cons

The Eprescribe and Efax don’t always go through and you do not receive an alert if it doesn’t. This software requires 2 computer screens to be able to work in the system properly.

Review Source
 
 

Rosemary from Isk institute
Specialty: Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

ALLSCRIPTS EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

THIS IS A GREAT PROGRAM! HAS A LOT OF GOOD FEATURES. OUR OFFICE DOES USE IT FREQUENTLY. GOOD OVERALL.

Cons

SOMETIMES WHEN YOU SAVE PATIENTS INFORMATION IT DOES NOT SAVE. IT WILL BOOT ME OUT IN THE MIDDLE OF PUTTING PATIENTS INFORMATION INTO THE SYSTEM.

Review Source
 
 

Jordan from Sunland Home Care
Specialty: Geriatric
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Excellent For Nursing Home Referrals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We used to use all scripts at our nursing homes. This is an excellent platform for staying in contact with the hospitals and not missing potential referrals.

Cons

I really don't have any negative issues with this platform. At one point it became difficult to manage as a person had to stay at the desk, they later upgraded the mobile version and resolved the issue.

Review Source
 
 

Shelley from Integris
Specialty: Hospital
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

Clinic use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Simple and easy to use.

Pros

The ease of use and the adaptability of the software between specialty clinics. Also, support for the software is readily available.

Cons

Does not always integrate with other health systems. The obstetrical componet sometimes locks and does not allow editing.

Review Source
 
 

Kortni from Verity Medical Foundation
Specialty: Otolaryngology (ENT)
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Archaic Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's thorough and can be customized, but building the functions out requires a lot of time and effort.

Pros

I like that we can ePrescribe and eFax. It shows the patient's insurance carrier at the top, but it doesn't show their ID number, and to do anything with the insurance company, you need the ID number, and the only place to find it is in their SCANNED in insurance docs - chart viewer. That's pretty bad.

Cons

The interface is not attractive, the software itself is really big, so it's slow, and worst of all it requires A LOT of clicks to do anything!

Review Source
 
 

Lina from Orchard Medical Center
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

keeps going down

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

it seems like every other week, the software goes down or is "fluctuating" as they describe it, some of the practioners and their MA's can get on, some can't. No matter what, when it does start working again allscripts always forgets that there is a LIS that depends on their input. It cost us thousands in LIS troubleshooting when the system was down for 4-5 days.

Pros

I guess it must have been the cheapest option for the providers at the time, while it works, it isn't very user-friendly

Cons

it seems like every other week, the software goes down. They are always expeiencing problems with the "cloud". Every doctor can make their own "short list" but the shortlist items don't update when changes have to made to testing, so requisitions go to "hold" mode

Review Source
 
 

David from Mercy Clinics, Des Moines, IA
Specialty: Multi-specialty
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Poor design, speed, support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

DON'T BUY THIS!!

Pros

Lots of downtime. At my institution, that meant we could return to paper charting which was more accurate & efficient.

Cons

Lots of clicks to do anything. Requires several screens to do almost anything, with slow transition time between screens. Used this 68 months, seemed slower the longer we used it. Certain parts could not be edited. Requested changes re: typos & inaccurate descriptions which could not be edited, and still were not fixed after years and multiple Updates. Frequent freezes and crashes. Anytime an Update was implemented, several days of freezes and crashes. Many Updates worthless (e.g., changes in screen colors, fonts, design of screens, etc.). Template outputs too wordy.

Review Source
 
 

ROSEMARY from ISK INSTITUTE
Specialty: Orthopedics / sports medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

ALLSCRIPTS PROGRAM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

THE PHYSICIANS USED THIS PROGRAM A LOT! THEY DID LIKE THE EASE OF PLACING MEDICATION SCRIPTS FOR PATIENTS.

Cons

MOSTLY USED FOR WRITING MEDICATION PRESCRIPTIONS. WE RARELY USED IT FOR ANYTHING ELSE. GOOD FOR WHAT IT WAS USED FOR.

Review Source
 
 
 
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Showing 1-20 of 30

Keri Ann from Doctors Pathology Services
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

This is a great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This was the best EHR and PM system I have worked with. Training was extensive and customer service courtesy and knowledge was like not other.

Pros

Ease of use, functionality was impeccable! From the training to using within the practice, Allscripts just made work life so much easier.

Cons

Sometimes information did not fully transfer but this was rare.

Review Source: Capterra
 


November 2018

November 2018

Decent EMR if you set it up correctly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

If you spend weeks/months setting this up correctly before use, it is a decent EMR for primary care and some specialties.

Cons

Requires administrator AND PHYSICIANS to spend days/weeks if not months setting up system tables, protocols, and templates before system can be used appropriately. Limited usability with poor workflows for certain specialties that rely on body-site specific coding in ICD-10.

Review Source: Capterra
 

Mary from DVACO
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Everything I need

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I utilize this program remotely for Case Management. It provides me with up to date info on my patients and I can provide the best care possible by ensuring the patient has a smooth transition to wherever he goes on discharge.

Pros

Everything is at my fingertips. I can easily find demographic information, doctor’s notes, nurses notes, studies, medications, etc.

Cons

It is busy to look at and I wish things were categorized a little better with bolder titles.

Review Source: Capterra
 

Elizabeth from Baylor Scott and White
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2018

September 2018

Allscripts Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Easy to navigate with drop down menus, straight forward.

Cons

There are a lot of buttons, can be busy at times.

Review Source: Capterra
 

Julia from Gastroenterology Associates
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Allscripts Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Charting consistently on the system over years allows for continuity of care in our office. Overall the system is efficient and allows me to meet my objectives of charting on my patients.

Pros

It is helpful to make specific templates for each problem. This saves a lot of time which is helpful when you have a busy day of patients. Clicking on pertinent positives and negatives with the ability to add comments all build the note together nicely.

Cons

Usually the only issues we have with Allscripts is that it tends to freeze. Then we get kicked out of the system which is frustrating since it wastes a lot of time. It is not always clear if this problem comes from Allscripts itself or is in part due to our internet connection.

Review Source: Capterra
 


August 2018

August 2018

Great software but expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sending electronic prescriptions is very easy. Overall this is a expensive program that lacks of a strong customer support.

Pros

Its features of e-prescription, immunization scheduling, easy to use and manage.

Cons

Transition times between screens. Speed is not what we expected. Customer care representatives are not as helpful as you would expect. Long-term contracts make difficult to look for another supplier.

Review Source: Capterra
 


August 2018

August 2018

Allscripts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Slows work production significantly. STAY AWAY....you will be very unhappy with this product.

Pros

Ability to access at home. Otherwise, these is nothing to like about this product.

Cons

Everything. It constantly kicks you off, freezes, creates error messages, bounces back prescriptions and in some cases, kicks you off without the ability to access any records. Terrible customer service. If I had a dollar for every tickets we have placed with them over the past 7 years....I would be a millionaire!

Review Source: Capterra
 

Stuart from Francisco Gil Professional Medical Co.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Some good features but not user friendlly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have gotten used to it, however the only reason we continue to use it is because we have payed so much for it.

Pros

by the book (but not very user friendly because of it), MIPS portal is nice(though very buggy), FMH is helpful and there are new features we are looking forward to.

Cons

Crashes all the time. Expensive. Hard to use if you don't have an IT guy. Support is hit or miss.

Review Source: Capterra
 

Nancy from Medical Organization

July 2018

July 2018

I use it for budget tracking and it's okay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It works for what my company uses it for, but I have to say there aren't any pros to it. It's just not easy to use.

Cons

The interface is what needs work. I'm just not a fan of the product as it's not easy to navigate. There are way too many options.

Review Source: Capterra
 


June 2018

June 2018

Absolutely wonderful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This was a simple, cut and dry program that was beyond easy to navigate. Everything is so simple to find and the layout is great

Cons

There actually arent any cons that i can think of off the top of my head. This is a very well made program

Review Source: Capterra
 

Latrice from Advanced Healthcare Center, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Compared to other EHR software like NeXtGen is much easier to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Using something different and better than the last is always a plus. I got a chance to learn that every EHR software isn't the same so you learn to adapt and take what you learned to turn it into something greater for the next.

Pros

What I like most about this EHR software is the layout of the schedule, charts, messages and task bars.

Cons

The thing I least like about this software is how the scheduling is done. There's no way to schedule patients from their chart instead of having to have to go from the scheduling page.

Review Source: Capterra
 

Miranda from Internal Medicine

April 2018

April 2018

We have lots of issues that are never fully resolved.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

When it works correctly, it does just about everything we need it to.

Cons

It is hardly ever fully functioning. The referral and insurance verification has not worked since I got here in 2016. We have outages at least once a week. Our Allscripts PM and EHR do not always transmit information back and forth. Saving EKG function malfunctions constantly. IF it was fixed in a timely manner it would be A LITTLE different, but still ridiculous for the amount of money we spend on Allscripts. Our office would not recommend Allscripts to any office.

Review Source: Capterra
 

Chelsea from Nuance

April 2018

April 2018

An adequate EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Allscripts Professional does everything an EMR should do. Navigation is easy, orders are straightforward, and scheduling is non complicated. I've been very pleased.

Cons

Like most EHRs Allscripts Professional is a little glitchy at times, but better than most. Connection can be a touch spotty.

Review Source: Capterra
 

Shae Lynn from ABC Pediatrics
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Allscripts has been a great EHR for our practice. It is very easy to use and easy to understand.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Allscript is easy to customize for each person. It is easy to use and easy to understand. Most things are very self explanatory. Overall the system is good.

Cons

The support sometimes takes a long time to respond to requests. Also when they respond to requests or open tickets sometimes it takes months to get thing actually completed. It seems that some people are quicker than other.

Review Source: Capterra
 

Lori from Pegasus Psychiatric
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

I used this soft ware at two different practices, I think it is good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I think this is a very good software compared to a lot that i have tried. I think the appointment scheduler is the best part of the program.

Pros

I really liked the scheduling system with Allscripts, very easy to learn just a lot of steps. I also like the EMR portion of this software, very user friendly.

Cons

my least favorite thing about this software is the amount of steps you have to make to complete a task.

Review Source: Capterra
 

Shiv from Abbott

February 2018

February 2018

easy to use software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy to implement, administer, use and the ability to send prescriptions with th click of a button using this software thereby saving productive time

Cons

at times, it takes multiple clicks to reach the end goal we are trying to accomplish and also at times historical notes really become hard to sarch

Review Source: Capterra
 


February 2018

February 2018

Very self explanatory, easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, self explanatory, customer service is great, searching for patients is easy, ales representatives are very quick

Cons

system updates during work hours, server crash, bit more expansive than other EMR, everything is an additional charge

Review Source: Capterra
 

lauren from ft laud surgical
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

horrible product don't bother- the support is horrific and cant help with anything

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

we hoped for a better patient portal but it is not working the way it needs to.

Pros

when its off- they system has some great ideas but in practicality its horrible. once your trained on the product (they give you a 1000 plus page printout of useless stuff) you still have to call and ask how to use certain aspects. i am a software trainer and have issues with this product

Cons

everything is an addition charge- you will need to pay for each service by it self- so after your pay the massive amount, then you realize its not everything you need- you come to fidn out they charge you more for additional services.

while i get this sounds normal- it would if your not paying 3000 plus a provider... yes thats per provider.. thats not the start up one time cost... FYI

Review Source: Capterra
 


January 2018

January 2018

Allscripts saves time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Allscripts has saved me tremendous time in my clinic and I no longer have to make phone calls or wait on faxes. It was very easy to learn and easy to use

Cons

I've been notified that the patient portal is tricky to use. Customer service has been great in supporting this issue.

Review Source: Capterra
 

Kory from Kitagawa Dermatology LLC

January 2018

January 2018

It was an average EHR. Lack of customization was frustrating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It performed the basic functions well including orders, scripts, and basic documentation. Charting did not take excessively long

Cons

The most frustrating thing for me was the lack of customization. If there was a feature that made common sense to most docs, it would take forever for them to review the request and then it never got approved

Review Source: Capterra
 
 
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