WebPT Software

4.37 / 5 (409)

Our advisors have recommended this product 44 times in the last 30 days

About WebPT

WebPT is a cloud-based, multi-product platform for outpatient physical, occupational and speech therapy clinics. At its core, WebPT is an electronic medical records (EMR) system that enables therapists to produce and store patient documentation as well as transmit medical records via fax or a HIPAA-compliant portal.

In addition to documentation, the EMR, which maintains a 99.99% uptime rate, includes practice insight reporting, customizable evaluation templates and compliance safeguards. WebPT customers can also add patient scheduling, automated appointment reminders, file storage, outcomes tracking and a home exercise program within the core product. The WebPT EMR also integrates with a variety of electronic health record (EHR) platforms.

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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

409 Reviews of WebPT

Average User Ratings

Overall

4.37 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(227)

227

4 stars

(125)

125

3 stars

(37)

37

2 stars

(4)

4

1 stars

(16)

16

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 409 results

March 2019

Ashley from Corso Physical Therapy

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

User-Friendly Scheduling Software!

Great experience overall. I have worked with WebPT for 5 years and only had an issue once on a Saturday when they were doing maintenance.

Pros

Scheduling patients is easy! I love the reports feature. You can view daily reports of patient payments, authorization reports, daily payments reports, etc. My parent's physical therapy practice has been using this software since 2012, where we have gone completely paperless! Everything is done on the computer. From the time the patient schedules the first visit, to the physical therapist writing the examination report/note, to the physical therapist aide viewing flowsheets (patient's exercise programs). It is especially easy for admin/aide/PT opening and closing procedures because of all the reports to view. In the morning we can view the schedule for the day, authorizations expiring, and make changes as necessary by dragging appointments. You can also view multiple therapist schedule's at once, if there are more than one therapist working at the practice. There is color coding in the scheduling feature for different therapies or to use internally, i.e., red = new patient; therapist needs to spend 1 hour with this patient or purple = child patient or orange = balance issues. On the schedule, I can quickly and easily see my day, by noticing how many new patients there are with the color coding, or let the PT know what type of patients are coming later in the day. At the end of the night, I can download total patient payments for the day and send to my manager via secure fax. This makes collecting and recording payments easy, and reduces the risk of missing payments.

Cons

Adding patients is a pain! When adding a new patient, you have to fill out ALL the information or else the patient is not saved. This is horrible while working because often times I'd be dealing with a new patient over the phone, a patient in person that wants to pay a copay, and the phone ringing on another line. While all this is happening, it would be great if I could "save my work" and go back to it later. If WebPT is worried that patients won't be added properly, then they can set up an annoying notifications system to let me know I need to finish my work. However, if a patient is not set up properly, the practice can't bill the insurance company and then we don't get paid--so trust me: we will fill out the information properly!!

June 2020

Nawal from UAB

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2020

Great for Students!

Overall wonderful experience with WebPT, never had a bad experience but I didn't use it for long.

Pros

I appreciate the easy of using this software. It's very user-friendly and is a great resource for students.

Cons

I have not used this software with the organization that I listed but have used it outside of the organization, so I didn't get to use the software to its full capacity, so I can't speak to parts of the software that I dislike because I didn't come across any.

November 2017

Dan from NIT

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Value for money

2.0

Customer support

4.0

Functionality

1.0

November 2017

Administration

From a therapist prospective, it is easy to use but there are cons.

Pros

Therapists say it is easy to use. You may scan documents into the program for storage which is helpful. The ability to have a 'comment section' that therapist see when seeing a patient is nice. You can put a unique comment regarding the payer here such as X insurance does not allow X treatment

Cons

Reports are pitiful. We have to do so much manual work to see what we need to see. Also compliance is very lacking. For example, some insurance contracts allow us to bill the 8 minute rule by unique cpt code per CPT rules (not Medicare/Federal programs which have more restrictive rules with total time Trump). For these commercial contracts if a provider does 12 minutes of 97140, 12 minutes of 97110 and 12 minutes of 97112 we can bill 3 units even through the total time is only 36 minutes. (Please take a Gwenda seminar for all the documentation to show in certain circumstances where this is allowed for non-Medicare non-Federal payers). In order to handle this scenario in WebPT, you must shut off all over-site. If you shut off all over-site, things get crazy. For example, if a therapist accidently logs 30 units instead of 30 minutes, WebPT will now not notify you. The only way to proof before billing to see how many minutes is assigned to each cpt code is to open each an every note and look. There is NO REPORT or billing log that will tell you how many minutes are assigned to each cpt code. That is why I spend 8 hours every two weeks opening each and every note for specific payers to see if units are assigned correctly. I commonly find 22 minutes of 97140 where the therapist assigned 2 units to this. This is overbilling and I have to manually open each note to catch it. Other major software out there can easily handle this scenario. Also, the system will not give cancel/no show rates per each unique provider. We have to manually do this. Also, we can run a great report for Medicare but not for any other payers. For example our state has a unique requirement for rehab agencies in which we have to do recerts more frequently than required by Medicare. We can run a report for Medicare to help track when they are due, but there is not the option to run this same report for other payers in addition to Medicare. It's very frustrating that our info is in there but we can't report on it. In retrospect we wish we would have went with Clinicient, BMS or something else.

April 2020

Kalin from Peak Physical Therapy

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2020

Great Healthcare Software

Overall, WebPT has been an excellent platform for tracking patient progress and information. It is very convenient due to the fact that it is web-based and can be accessed across many devices and platforms.

Pros

I used this software as a physical therapy tech to keep notes on patients and make notes on their progress. One of the best features of WebPT is that it is web-based, so it can be accessed anywhere. It also allowed my facility to save money on computers by just using Chromebooks instead of having to buy full-fledged PCs for the clinic.

Cons

This visual interface is very basic, and the aesthetics have not been updated in quite a while. While this is just a nitpicking gripe, I would like to see a little bit of an update in the interface to make it look cleaner and more modern. This is definitely personal preference, however, and some may prefer the no-nonsense layout.

September 2019

Julia from APEX Physical Therapy

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

September 2019

WebPT

It does everything from scheduling to being our EMR.

Pros

WebPT is an awesome software, we use it for our PT practice and it works in the office and while you are at home which I appreciate.

Cons

I don't really have a lot of bad things about the software, there are some errors that happen I feel like quite often but they fix those problems relatively fast.