Overall EMS Event Management Software is very easy to use and tracks data very well. The reporting options that are available are very helpful to get out to our staff and tracking events and billing is very easy to do.

I really enjoyed all the capabilites EMS has with its event booking software. It is very customizable and easy to book and track events. It made event planning very easy when we manage thousands of events per year.

There isn't much I do not like about this software. EMS does have a bigger software that allows you to customize for different user groups who oversee different venues within the operation but I do wish they had a smaller version of this.

I have been happy with the product. As EMS has grow within Accruent it has been harder to know our reps and get basic support

I like the layout and structure and power of event organization

Overtime where they have developed has been more for flex space and international business I feel and less the original higher ed use and it need to coordinate with gmail

Very disppointed with support a couple years ago but now it's a bit better. It still would be nice if there was an online chat option for help here and there with the sysem. I usually have to search and search the help documentation and take a few guesses if I need to implement something new.

I like that it will not allow me to double book anything... unless I really insist. I like the calendar feature

It's very hard to figure out and find features that help to get the job done. Support to do so was very poor but seems to have gotten better lately. There's a strange, back-door type method to fix the configuration on a combo room but I appreciate knowing the trick

Managing Rooms for events

Very powerful software and it can serve your organization regardless of size (and can expand with you as you grow. They have moved into the online presence very well and we have used them as a company with close to 100 rooms with little complaint.

We've used EMS for years and i would brag that there software was my favorite to use as a systems admin. easy to deploy and do monthly updates. However, that has dropped off severely in the last year or two. While it is not bad, it does not rise to the quality that I have come to expect from them.

All in all, it's a good experience. Hoping that there will be more improvements and enhancements coming, but all in all, it's a good product.

Fairly robust options when it comes to scheduling and event management. It is very hard to create double bookings, which happened weekly with our old software. It is fairly intuitive and easy for most WebApp users to "get" pretty quickly out of the gate. Reports to share information with campus partners is detailed and customizeable so they can see what they need to see or want to see, they can just get their info, or they can see info for the whole event.

I don't know what industry standards are, but it seems pretty pricy for the annual license. Also, I wish that customer suggestions or fix ideas were taken more to heart - I have suggested several things and pointed out errors that are deemed as "Will not implement" when clearly something should be done. Also, timeliness on what they do promise has been an issue. They say this is coming, and then 2 years go by and it's still not there. -- that was more in my early days of using it - I think that has stopped because they know they do not want to promise something and then take years to deliver.