We are an app used by users in the medical fraternity across different geographies, one of our challenges was to understand if our product is usable and if there were any usability issues our users experienced while using the app. When we introduced UserExperior’s heatmap tool into our mobile app, it started providing instant insights into our app’s usability and helped our design teams to quickly identify UI bottlenecks such as Rage interactions, user confusion etc..

We used heatmap analytics to understand where our users interact on the app screen, what caused user frustration and confusion. The powerful insights from the UserExperior heatmap tool enabled us to get instant areas of improvement in the usability of the app.

None that we remember but there are always areas of optimization.

We are using UserExperior to understand behavioral patterns on our app’s UI, that’s mostly button click data. The highest benefit was reduction in support resolution time. Our support team could look at the session replay videos and resolve the complaints faster.

UserExperior is easier than other app analytics tools. We loved the simple and intuitive interface. The support has been great.

Nothing major to dislike but I would recommend the team to keep improving and building new features.

It's an average experience.

I really liked the heatmap, on which I see any click action and even a video for every action the user does on the app.

UserExperior is not very friendly to normal users (non-developers).