Ability to gather info from guys in the field and turn it into nice-looking reports for customers and actionable knowledge for the office.

When my business needed a form built and I was tired of waiting for programmers to build stuff for us that cost a lot of money and our time trying to explain to them what we needed, then wasn't quite right because they still don't really understand our business, I decided to build one myself. I then spent a lot of time looking at different products, and most of the ones that had the core functionality I needed (the ability to automatically create PDFs) were either too annoyingly simple and couldn't make the calculations I needed or they were so complex I would have to learn a lot of programming. Thank goodness I found Forms on Fire! It's the perfect middle ground that lets me do amazing things with a little work and playing around but takes care of the basics in the background.

They have a knowledge base that is great for getting started, but often doesn't show enough examples for me to quickly understand how to make their more advanced features work. And sometimes they go ahead and release new features (yay!) without fully debugging or writing up how to use or the bugs they've already found and are working on.

Loved the easy way to setup our workflow and the form we needed and the easy way of finding our data

I really don´t have many cons for the type of tool that forms on fire presents itstelf. it does what it says

We were able to customize it to meet our needs of both the developers and the end users. The ability to take a few steps back was important to get the software working they way we wanted it to

The inability to change the structure of the software once we went too far down the development path.

Overall, Forms on Fire is a great program and really helped elevate our company. With the ease of use, and the simplicity of it, we were able to switch all of our divisions to the app seamlessly. Our customers are happy, and we were able to minimize issues and complaints with them.

The ease of customization on the app for our technicians. It was so easy to learn how to code and build the paperwork and app form. The customer service team was so quick to respond when I had a question about my form.

Sometimes, it takes a few minutes for the paperwork to come through once our technicians submitted. Thy sometimes have to press the "force sync" button or leave the app open.

We needed a way to capture survey information from our engineers and have that data distributed to our designers and sales people to assess the results - many of our customers are in rural areas with no internet coverage, so the ability to work off-line was critical. We use the software on a regular basis and are able to instantly update the survey forms with engineer feedback for re-use within minutes. It has helped us conform to industry documentation requirements as well as provide consistent data for our designers to work with.

Easy to use and create sophisticated data entry forms for our engineers to capture customer data. The killer feature for us is the off-line ability to capture data and then upload automatically when next connected. Customer support is amazing!

It does a whole lot more than we need, so it would be good to be able to use a simpler cut-down version