Bazaarvoice
About Bazaarvoice
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Most Helpful Reviews for Bazaarvoice
1 - 5 of 30 Reviews
Maricela
Verified reviewer
Warehousing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2019
Great Way to Connect with Customers
It's really easy to navigate the site, you can see reviews, as well as answer customer questions to help generate a sale.
CONSIt's a bit pricy but in my opinion, worth the price.
Lindsay
Consumer Goods, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2023
An essential part of your PDP!
Overall, implementation has been smooth, but a little slow. Part of that is my own internal roadblocks. The Fulfillment process in the US has ben very smooth and my local sampling coordinator (Madi Even) is amazing.
PROSRatings and Reviews content is more important than ever on the PDP and shoppers trust these reviews. The ROI for seeding the product is almost 100% so the community is reliable.
CONSDashboards and insights need some work - there is very little that is plug and play, and the workbench requires a pretty heavy manual lift to manage. Also, having to work with a totally different team for each of the products offered by BV requires the same conversation over and over to different people. I often feel like we spend too much time educating the BV team on our business and what's needed. It would be great to do it once and hit the ground running.
Kathleen
Consumer Goods, 5,001-10,000 employees
Used weekly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2023
Not impressed
I am a detractor at this point.
PROSI have not found anything yet. The team is unhelpful, unavailable, and untrained.
CONSIt has been several months, and there is inconsistent support, unknowledgeable project leads, nonexistent technology experts and we still do not have either functionality live or working as it should. We were strong armed into leaving Yotpo and it has been worse than even anticipated. There is a lack of knowledge and leadership in spearheading the implementation of your technology. Rarely are we given correct answers during our calls.
Reasons for switching to Bazaarvoice
Business decision to bring all brands under one vendor.
Sarah
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed February 2024
Not a lot of customization or control
Easy to implement and use the software.
CONSNot a lot of control of who can write reviews. Not a lot of opportunities for win back and change the customer experience.
Jillian
Food & Beverages, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2023
Great for Review Syndication - Reporting / Analytics Needs Help
If the Reporting/Insights portion of the portal worked better and if Support moved quicker to fix the glitches, we would be very happy with BazaarVoice overall.
PROSReview pooling/syndication, Influenster Review generation, & strong account management ([sensitive content hidden] is a fantastic partner!).
CONSThe Insights suite is not easy to navigate and the reports that live there are super glitchy. Have had to open countless support cases to get the filters to function accurately. BV Support does not resolve issues very quickly. Within the Reporting section of the site, disappointed that we could not add a Brand / Category field to all of my reports. This seems very basic, but Support said they would share my suggestion but could not implement the update unless other clients made the same suggestion. Was disappointed by BV's customer service in that instance.