NinjaOne
About NinjaOne
NinjaOne Pricing
For more detailed pricing information, contact NinjaOne directly.
Free trial:
Available
Free version:
Available
Most Helpful Reviews for NinjaOne
1 - 5 of 210 Reviews
Alec
Real Estate, 51 - 200 employees
Used unspecified
OVERALL RATING:
4
Reviewed April 2024
NinjaOne Review: NinjaOne Meets all IT Needs!
Tim
Verified reviewer
Facilities Services, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Best RMM tool on the market
I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.
PROSNinja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.
CONSThe only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.
Reason for choosing NinjaOne
Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.
Reasons for switching to NinjaOne
spiceworks wasn't accurately keeping my hardware up to date.
Erik
Verified reviewer
Computer & Network Security, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Ninja RMM was what we were waiting for
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies.
PROSThe ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.
CONSCan't name none at the moment, there is always space for improvements, but don't know what fill in here...
Reason for choosing NinjaOne
Because the ease off use, and Ninja is way more faster with applying tasks or commands.
Reasons for switching to NinjaOne
We were supprised during the demonstration, didn't know it can also work that easy, but still a complete solution. At the moment we still have an active period with Datto, but we don't use it anymore, just a few months remaining right now....
Jason
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2024
NinjaOne - You are asured to be kicked out of the system repeditivly.
Will never recommend the product to anyone ever. You are guaranteed to lose all your tickets work. it is like gaming in the 90's Save and save often.
PROSLooks pretty and i would say that is where it ends.
CONSConstantly logs you out while working, Get messages "inactivity timeout", however busy working on a ticket or a remote session that takes at time 5 attempts to initiate.
Jessica
Verified reviewer
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Great RMM with additional capabilities continuously added - Great price!
PROS
It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.
CONSNothing - usually there is something, but I have no cons.
Reason for choosing NinjaOne
Combination of things: Price, implementation time, and their sales/tech team!
Reasons for switching to NinjaOne
Tools, ease of access, low overhead. Every conversation I have had with sales included their various members of their tech team. Extremely knowledgeable & not pushy at all. Last provider was extremely annoying when it came to asking about new licenses, tools, updates, etc. Their web portal was outdated and was a convoluted UI. A member of their sales team was EXTREMELY PUSHY & RUDE! Did not want to take no for an answer & couldn't possibly comprehend my lack of time for their sales calls. I am much happier with NINJA - SO GLAD I MADE THE SWITCH!!