# Best Natural Language Processing (NLP) Software - 2026 Reviews & Pricing > Find the best Natural Language Processing (NLP) Software for your organization. Compare top Natural Language Processing (NLP) Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/za/nlp/ --- [Home](https://www.softwareadvice.com/) / Natural Language Processing (NLP) Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Natural Language Processing (NLP) Software of 2026 Updated July 21, 2026 On this page 1. Buyers Guide 2. Related Software Filter products 73 results ### Compare Products Showing 1 - 25 of 73 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Sponsored**: Sorts listings by software vendors running active bidding campaigns, from the highest to lowest bid. Vendors who have paid for placement have a ‘Visit Website’ button, whereas unpaid vendors have a ‘Learn More’ button. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### Product: kama.ai ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary The kama DEI (Designed Experiential Intelligence) platform is an artificial intelligence (AI) solution that responds to customers across multiple channels with customized replies based on their personality. The system uses natural language processing (NLP) with voice and text assistants that work with mobile applications, smart speakers, chatbots, and more. kama DEI allows users to create customer personas using multiple values and historical data, with the AI learning from customer interactions to develop situational responses. The no-code platform allows integration of a human-centred conversational interface to machine learning and robotic process automation platforms.... [Read more](https://www.softwareadvice.com/nlp/kama-dei-profile/) ### Product: Speechmatics 4.50 [(2)](https://www.softwareadvice.com/nlp/speechmatics-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Speechmatics provides automatic speech recognition technology via an API. The service is targeted at companies across various industries that want to add speech-to-text capabilities to their applications or services. The Speechmatics API offers high accuracy for speech recognition thanks to continuous research and development in machine learning. It currently supports over 40 languages, with more added regularly. The API can be deployed on-premise, in a private cloud, or as a fully managed service. Speechmatics has innovations in areas like end-to-end neural networks and contextual biasing produced with API industry-leading performance. Support is provided to help developers and businesses integrate the API and optimize its use for their needs.... [Read more](https://www.softwareadvice.com/nlp/speechmatics-profile/) ### Free $0.00/month Perfect for evaluation, prototyping, and getting hands-on with foundational speech technology. Unlock access to Speechmatics’ enterprise-grade speech-to-text and Voice AI products at no cost. Designed for developers and technical teams who want to test our API and explore capabilities across 55+ languages. Experience best-in-market accuracy, real-time and batch transcription, and flexible deployment options.... [Read more](https://www.softwareadvice.com/nlp/speechmatics-profile/#pricing-and-plans) ### Pro $0.03/month For teams and businesses that need powerful speech technology with pay-as-you-go flexibility Batch Transcription (Pre-recorded) $0.0050 /min for Standard $0.0083 /min for Enhanced Real-Time Transcription (Live Stream) $0.0067 /min for Standard $0.0117 /min for Enhanced 20% discount over 500 hr/month for all transcription. Voice Agent - Flow $0.0537 /min 20% discount over 100 hr/month for all agent conversations.... [Read more](https://www.softwareadvice.com/nlp/speechmatics-profile/#pricing-and-plans) ### Enterprise Custom Pricing available upon request Tailored plans for organizations with complex needs, high volumes, and advanced integration requirements. Partner with Speechmatics to create a bespoke solution that meets your enterprise’s specific needs. From advanced data privacy options and dedicated support to on-premises deployment and priority SLAs, this tier delivers ultimate flexibility and control. Empower your products with the most advanced foundational speech technology on the market.... [Read more](https://www.softwareadvice.com/nlp/speechmatics-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/nlp/speechmatics-profile/#pricing-and-plans) ### Product: Denser AI [Denser AI](https://www.softwareadvice.com/live-chat/denser-ai-profile/) 4.97 [(31)](https://www.softwareadvice.com/live-chat/denser-ai-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Denser AI is an artificial intelligence-powered tool designed to enhance semantic search and chat capabilities on websites. This technology is aimed at companies looking to improve their website search functions and user interactions. By providing precise answers and citations, Denser AI minimizes the occurrence of hallucinations commonly found in other AI systems. Key features of Denser AI include its ability to power semantic search and chat functions across entire websites. The system delivers accurate answers by citing source pages and documents, and offers both document search results and AI-generated responses. Denser AI provides continuous assistance, resulting in significant cost reductions compared to employing human agents. In terms of use cases, Denser AI can transform visitor interactions through website chat, facilitating lead generation by collecting customer data. The tool can also assist in the creation of knowledge bases by explaining complex technical documents. Additionally, Denser AI analyzes documents to provide in-depth technical support, and offers compatibility with site scripts, REST, and GraphQL APIs.... [Read more](https://www.softwareadvice.com/live-chat/denser-ai-profile/) ### Best rated features: Natural Language Processing 5.0 Lead Capture 5.0 AI/Machine Learning 5.0 Chatbot 5.0 [See all features](https://www.softwareadvice.com/live-chat/denser-ai-profile/#key-features) ### Starter $19.00/month $19/Per Month 2 DenserBot 1500 queries per month Maximum of 100 docs/webpages or 50M doc storage per DenserBot REST Api... [Read more](https://www.softwareadvice.com/live-chat/denser-ai-profile/#pricing-and-plans) ### Standard $89.00/month $89 / Per Month Details: 4 DenserBot 7500 queries per month Maximum of 2000 docs/webpages or 1G doc storage per DenserBot REST Api... [Read more](https://www.softwareadvice.com/live-chat/denser-ai-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/live-chat/denser-ai-profile/#pricing-and-plans) ### Product: Clootrack [Clootrack](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/) 5.0 [(16)](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Clootrack is an intelligent customer experience analytics platform that helps D2C brands understand the reasons why CX scores like NPS, CSAT, Star ratings drop. Our powerful AI-driven engine gathers and analyzes billions of customer reviews to provide you with actionable CX insights. 150+ Brands including HSBC, Skoda, DBS, Tata Group, Xiaomi and Vivo use Clootrack. Clootrack helps you answer \* What customer experience factors increase your sales? \* Why customers switch from your brand? \* Qualitative insights from Voice of Customer initiatives \* What are the strengths and weaknesses of multitude of emerging competitors in your category?... [Read more](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/) ### Best rated features: Sentiment Analysis 5.0 Negative Feedback Management 5.0 Multi-Channel Communication 5.0 Communication Management 5.0 ### Worst rated features: Natural Language Processing 3.0 Customizable Reports 4.0 Real-Time Analytics 4.0 [See all features](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/#key-features) ### Basic $25,000.00/year [See full pricing details](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/#pricing-and-plans) ### Product: MeetRox [MeetRox](https://www.softwareadvice.com/product/449689-MeetRox/) 5.0 [(9)](https://www.softwareadvice.com/product/449689-MeetRox/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary MeetRox is the ultimate solution for optimizing your sales meetings with artificial intelligence. Integrated with leading CRM systems such as Salesforce, HubSpot CRM, RD CRM, Ploomes, Zoho CRM, and Pipedrive, MeetRox automates CRM entry, saving valuable time for salespeople and increasing productivity and data accuracy. Our software offers advanced features like Pitch Quality Check, which verifies the quality of the sales pitch and ensures that all team members are aligned with the sales playbook. Our AI is capable of identifying patterns that differentiate top performers from low performers, improving operational efficiency. Discover what makes the best, the best! Moreover, you'll have access to the Rox Assistant, our AI that uses data shared in recorded meetings to deliver exactly what you need. Whether it's a follow-up email, personalized messages, feedback for improving sales pitches, and much more, everything is delivered in seconds. Your imagination is the limit. With our Analytics AI, you'll have a detailed analysis of topics such as: the most common pain points shared by leads, major purchase objections, key reasons for lost deals, and your main competitors, all with just a click. Our platform also seamlessly connects with leading video conferencing tools like Zoom, Google Meet, Slack, and Microsoft Teams, and captures calls made through VoIP technologies. Experience MeetRox and transform your sales team's efficiency, elevating your results with cutting-edge technology and valuable insights for strategic decisions.... [Read more](https://www.softwareadvice.com/product/449689-MeetRox/) ### Best rated features: Call Recording 5.0 Automatic Transcription 5.0 Conversation Intelligence 4.8 Document Management 4.5 ### Worst rated features: Search/Filter 3.7 Training Management 4.0 Content Library 4.0 Commenting/Notes 4.0 [See all features](https://www.softwareadvice.com/product/449689-MeetRox/#key-features) ### Product: Moveo.AI [Moveo.AI](https://www.softwareadvice.com/customer-communications-mngt/moveo-ai-profile/) 5.0 [(9)](https://www.softwareadvice.com/customer-communications-mngt/moveo-ai-profile/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Moveo.AI revolutionizes customer experiences through cutting-edge conversational AI agents. Our enterprise-grade platform, driven by generative AI and proprietary Large Language Models (LLMs), redefines data processing, enabling the automation of a wide array of business processes. At the core of Moveo's capabilities are our proprietary LLMs, ensuring unparalleled data security and reliability. Hosted privately, these LLMs are finely tuned specifically for business conversations, surpassing third-party models like GPT-4. With an impressive 99% uptime, Moveo.AI guarantees uninterrupted and secure interactions, prioritizing the confidentiality of your data. Supporting 21 languages, the platform facilitates human-like conversations globally. The NLP chatbots excel in accurately predicting intents, identifying inaccuracies, and delivering hyper-personalized experiences. The platform's self-learning capabilities are powered by deep learning algorithms, continuously improving by leveraging insights from past interactions. Moveo's virtual agents optimize intent recognition, propose new intents through training phrases, and fine-tune performance using data from existing sources, ensuring ongoing enhancement in addressing customer needs.... [Read more](https://www.softwareadvice.com/customer-communications-mngt/moveo-ai-profile/) ### Best rated features: For No-Code Development 5.0 Natural Language Processing 5.0 Feedback Management 5.0 Multi-Channel Communication 5.0 [See all features](https://www.softwareadvice.com/customer-communications-mngt/moveo-ai-profile/#key-features) ### Free Trial $0.00/month [See full pricing details](https://www.softwareadvice.com/customer-communications-mngt/moveo-ai-profile/#pricing-and-plans) ### Product: HumanFirst [HumanFirst](https://www.softwareadvice.com/product/463240-HumanFirst/) 4.91 [(11)](https://www.softwareadvice.com/product/463240-HumanFirst/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary HumanFirst helps teams with any level of technical expertise transform unstructured text and conversation data into customizable training datasets and actionable business insights. It enables users to explore, discover, label, manage and analyze any natural language dataset with machine-learning workflows and real-time feedback. HumanFirst allows organizations to adopt a data-centric approach for NLU applications, including digital IVR, call center AI, sales automation, voice of the customer analytics, chatbots and more. It can streamline the continuous improvement of NLU dataset training to eliminate manual workflows.... [Read more](https://www.softwareadvice.com/product/463240-HumanFirst/) ### Plan Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/product/463240-HumanFirst/#pricing-and-plans) ### Product: United Language Group Octave [United Language Group Octave](https://www.softwareadvice.com/product/492185-unitedlanguagegroupoctave/) 4.63 [(24)](https://www.softwareadvice.com/product/492185-unitedlanguagegroupoctave/reviews/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary United Language Group Octave is a comprehensive language solution platform. It provides access to both human and machine translation, delivering a more user-friendly experience. The platform is designed to meet the diverse language needs of various industries, from life sciences and legal to finance and technology. With specialized expertise in regulated and non-regulated environments, Octave anticipates industry trends and regulations, ensuring clients can communicate effectively with their global audiences. The platform's advanced translation technologies work seamlessly with internal systems to meet turnaround times, pricing structures, and data security demands. In addition, United Language Group offers a Direct Connect solution that enhances the customer experience for limited-English proficiency clients. This solution creates custom over-the-phone interpreting call flows, immediately connecting these customers to interpreters who speak their native language and assist them from start to finish, eliminating the confusion and frustration of navigating English-only menus and operators.... [Read more](https://www.softwareadvice.com/product/492185-unitedlanguagegroupoctave/) ### Best rated features: Reporting/Analytics 5.0 Project Tracking 4.8 Quotes/Estimates 4.8 Multi-Language 4.8 [See all features](https://www.softwareadvice.com/product/492185-unitedlanguagegroupoctave/#key-features) ### Basic Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/product/492185-unitedlanguagegroupoctave/#pricing-and-plans) ### Product: Deep Talk [Deep Talk](https://www.softwareadvice.com/customer-experience/deep-talk-profile/) 4.75 [(12)](https://www.softwareadvice.com/customer-experience/deep-talk-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Analyzing customer and employee feedback has become effortless with Deep Talk. This powerful tool can turn various forms of text such as surveys, reviews, chats, and emails into valuable data in just a few clicks. With Deep Talk, you can easily classify and categorize your feedback, identify the sentiment, and gain a deeper understanding of metrics like NPS and CSAT.... [Read more](https://www.softwareadvice.com/customer-experience/deep-talk-profile/) ### Best rated features: Data Visualization 5.0 Surveys & Feedback 5.0 Data Discovery 5.0 Text Analysis 5.0 ### Worst rated features: Tagging 3.0 Predictive Analytics 4.0 Machine Learning 4.0 [See all features](https://www.softwareadvice.com/customer-experience/deep-talk-profile/#key-features) ### Basic $90.00/month [See full pricing details](https://www.softwareadvice.com/customer-experience/deep-talk-profile/#pricing-and-plans) ### Product: Grooper [Grooper](https://www.softwareadvice.com/bi/grooper-profile/) 4.63 [(24)](https://www.softwareadvice.com/bi/grooper-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Grooper was built from the ground up by BIS, a company with 35 years of continuous experience developing and delivering new technology. Grooper is an intelligent document processing and digital data integration solution that empowers organizations to extract meaningful information from paper/electronic documents and other forms of unstructured data. The platform combines patented and sophisticated image processing, capture technology, machine learning, natural language processing, and optical character recognition to enrich and embed human comprehension into data. By tackling tough challenges that other systems cannot resolve, Grooper has become the foundation for many industry-first solutions in healthcare, financial services, oil and gas, education, and government.... [Read more](https://www.softwareadvice.com/bi/grooper-profile/) ### Product: ElevenLabs [ElevenLabs](https://www.softwareadvice.com/product/515403-ElevenLabs/) 4.67 [(24)](https://www.softwareadvice.com/product/515403-ElevenLabs/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary ElevenLabs is a cutting-edge AI voice generator platform that transforms written text into realistic spoken audio. With their advanced deep learning models, they provide high-quality audio output, emotion mapping, and a wide range of vocal choices. Users can customize the voice style and language to create captivating audio experiences for various purposes such as videos, audiobooks, gaming, and AI chatbots.... [Read more](https://www.softwareadvice.com/product/515403-ElevenLabs/) ### Best rated features: Language Detection 5.0 AI/Machine Learning 5.0 Natural Language Processing 4.9 Voice Generator 4.9 ### Worst rated features: Image Creation 3.0 Text to Image 3.5 Content Policy 3.5 Content Ideas 4.0 [See all features](https://www.softwareadvice.com/product/515403-ElevenLabs/#key-features) ### Product: Atribus [Atribus](https://www.softwareadvice.com/marketing/atribus-profile/) 4.80 [(5)](https://www.softwareadvice.com/marketing/atribus-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Atribus is a cloud-based consumer intelligence solution that allows users to monitor digital media sources and track the most relevant content regarding their brand, topics and competitors across social networks and online publications. The solution features a rich dashboard with data visualization tools that allow users to easily identify trends and key insights in the market. Atribus analyzes thousands of websites and social media outlets to gauge the size and sentiment of the conversation, generating a detailed report that identifies key influencers, provides the current scope of the conversation, and scopes out future trends. Additionally, users can filter the data by region, language, target audience, industry, and languages in order to find valuable information about their target audience.... [Read more](https://www.softwareadvice.com/marketing/atribus-profile/) ### Best rated features: Text Analysis 5.0 Social Listening 5.0 Data Visualization 5.0 Multi-Channel Data Collection 5.0 ### Worst rated features: Social Media Integration 3.0 Real-Time Monitoring 3.0 Real-Time Notifications 3.0 Reporting & Statistics 4.0 [See all features](https://www.softwareadvice.com/marketing/atribus-profile/#key-features) ### Product: Chattermill [Chattermill](https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/) 4.52 [(25)](https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary The Chattermill Unified Customer Intelligence Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Unlike other tools, Chattermill connects all the dots in the customer journey to deliver insights that CX, Support, and Product leaders love. Here's why we're different: We unify customer data across 50+ integrations. Chattermill’s AI model was built specifically for CX. Our platform delivers actionable insights to help you make informed decisions. We provide exceptional customer support and industry expertise when you need it. We make CX a revenue-driving function for your business.... [Read more](https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/) ### Best rated features: Data Import/Export 5.0 Predictive Analytics 5.0 Natural Language Processing 5.0 Trend Analysis 5.0 ### Worst rated features: Workflow Management 2.0 Customer Segmentation 3.0 Chat/Messaging 3.0 [See all features](https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/#key-features) ### Product: Cortical.io [Cortical.io](https://www.softwareadvice.com/machine-learning/cortical-io-profile/) 5.0 [(2)](https://www.softwareadvice.com/machine-learning/cortical-io-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Cortical.io helps organizations optimize their business processes, improve service quality, utilize high-value resources, and gain actionable insights to maximize revenue and reduce risk. The intelligent document processing solutions drastically reduce review cycle times versus manual processing and bring up to 80% reduction in manual review time while decreasing the error rate by up to 30%.... [Read more](https://www.softwareadvice.com/machine-learning/cortical-io-profile/) ### Best rated features: Text Analysis 5.0 Topic Classification 5.0 Search/Filter 5.0 Data Extraction 5.0 [See all features](https://www.softwareadvice.com/machine-learning/cortical-io-profile/#key-features) ### Product: FirstLanguage [FirstLanguage](https://www.softwareadvice.com/live-chat/firstlanguage-profile/) 5.0 [(2)](https://www.softwareadvice.com/live-chat/firstlanguage-profile/) ### Pricing availability Free trial: Not available Free version: Available Software Advice Summary FirstLanguage API is a cloud-based API service. It enables developers to build NLP-based applications. FirstLanguage enables non-NLP developers who are not well versed with NLP models and training and who are just looking to implement a language-based app with a specific requirement. Expert NLP developers can also make use of the service to save the cost/time of training and storing NLP models.... [Read more](https://www.softwareadvice.com/live-chat/firstlanguage-profile/) ### Best rated features: Text Analysis 5.0 Part of Speech Tagging 5.0 Machine Learning 5.0 Multi-Language 5.0 ### Worst rated features: Topic Classification 4.0 [See all features](https://www.softwareadvice.com/live-chat/firstlanguage-profile/#key-features) ### Product: Klondike [Klondike](https://www.softwareadvice.com/bpm/klondike-profile/) 5.0 [(2)](https://www.softwareadvice.com/bpm/klondike-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Klondike platform provides automation and AI technologies dedicated to customer care processes with the protection of business know-how, that remains with the customer as an asset. The Low code platform allows you to configure algorithms via a graphical user interface and to mix them with business processes (BPMN) quickly and easily. Our target are companies that want to automate customer care processes and operations, replacing manual or repetitive tasks with AI-powered solutions, or resellers and system integrator that want to upgrade their solution portfolio.... [Read more](https://www.softwareadvice.com/bpm/klondike-profile/) ### Best rated features: Drag & Drop 5.0 Machine Learning 5.0 Natural Language Processing 5.0 AI/Machine Learning 5.0 [See all features](https://www.softwareadvice.com/bpm/klondike-profile/#key-features) ### Product: Wrench.ai [Wrench.ai](https://www.softwareadvice.com/customer-advocacy/wrench-ai-profile/) 5.0 [(2)](https://www.softwareadvice.com/customer-advocacy/wrench-ai-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Wrench.ai is an AI-powered customer data platform that helps businesses automate enrichment, research, customer insights, firmographics, and behavioral analytics. Its key features include AI personas and behavioral segmentation, which allows teams to automatically group customers into segments based on attributes and behavior. It provides campaign recommendations that suggest the optimal marketing campaigns to engage each customer segment. The platform offers a lead score feature, that enables companies to identify and prioritize valuable leads. Churn prevention module uses predictive analytics to determine customers that are at risk of churn. Additionally, it provides lifetime customer value (LCV) functionality that lets stakeholders calculate the total value of a customer over a lifetime.... [Read more](https://www.softwareadvice.com/customer-advocacy/wrench-ai-profile/) ### Best rated features: Website Analytics 5.0 Behavioral Targeting 5.0 Recommendations 5.0 [See all features](https://www.softwareadvice.com/customer-advocacy/wrench-ai-profile/#key-features) ### Product: Inxide [Inxide](https://www.softwareadvice.com/call-center/inx-app-profile/) 4.60 [(10)](https://www.softwareadvice.com/call-center/inx-app-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel, workflow and automation technologies to deliver engaging, self-service interactions to customers, empower Customer Specialist operations and reduce related costs. The platform is built on cloud technology with a PaaS microservice architecture. It is an ISO 27001-certified platform, based on AWS systems with the highest standards of security, reliability and scalability. It can be easily integrated with any of our clients' application through predefined and customized APIs or widgets. The platform enables companies to interact with their customers across various channels such as voice, chat, email SMS, and social media, all within a single operational dashboard. The quality of interactions is ensured with advanced technologies like WebRTC, while features such as auto-dialer and voice campaigns enable the automated management of large volumes of requests. The Inxide WorkFlow module is designed to manage complex Customer Journeys, allowing for the precise configuration of operational steps, roles, and profiles. Each interaction with the end customer is meticulously tracked, providing a high level of personalization for the customer experience. The Generative AI module allows companies to configure and monitor virtual assistant agents capable of autonomously handling customer conversations in natural language. By integrating five generative AI engines, including Azure, OpenAI, and Anthropic, companies can choose the one that best suits their needs.... [Read more](https://www.softwareadvice.com/call-center/inx-app-profile/) ### Best rated features: Callback Scheduling 5.0 Call Center Management 5.0 Call Routing 5.0 Activity Tracking 5.0 [See all features](https://www.softwareadvice.com/call-center/inx-app-profile/#key-features) ### Basic €0.80/month [See full pricing details](https://www.softwareadvice.com/call-center/inx-app-profile/#pricing-and-plans) ### Product: Accern [Accern](https://www.softwareadvice.com/artificial-intelligence/accern-profile/) 5.0 [(1)](https://www.softwareadvice.com/artificial-intelligence/accern-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Accern empowers domain experts and business analysts to extract the most accurate insights from massive streams of unstructured text data–including news, social media, industry reports and internal documents—with the Accern NoCodeNLP Platform, within minutes. Accern offers pre-built AI/ML/NLP solutions to minimize time to value and maximize ROI for equity research, credit risk, M&A activity, ESG performance, insurance claims, fraud prevention, sanctions monitoring and more. Recognized as the first No-Code NLP Platform-as-a-Service (PaaS) and industry leader with the highest accuracy scores, Accern also enables data scientists to customize end-to-end AI/ML/NLP workflows with BYO datasets, taxonomies, models and pre-integrated dashboards and DSML platforms. In production at companies like Allianz, William Blair and Mizuho Bank, Accern accelerates innovation by enhancing existing models and enriching BI dashboards. Headquartered in New York City, Accern is backed by Fusion Fund, Mighty Capital, Shasta Ventures and Tribe Capital. Learn more at https://accern.com/.... [Read more](https://www.softwareadvice.com/artificial-intelligence/accern-profile/) ### Best rated features: Machine Learning 5.0 Sentiment Analysis 5.0 Search/Filter 5.0 [See all features](https://www.softwareadvice.com/artificial-intelligence/accern-profile/#key-features) ### Product: IBM Watson Discovery [IBM Watson Discovery](https://www.softwareadvice.com/bi/ibm-watson-discovery-profile/) 5.0 [(1)](https://www.softwareadvice.com/bi/ibm-watson-discovery-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary IBM Watson Discovery is an enterprise search solution that helps businesses with identifying trends, pinpointing answers, and enhancing chatbots. The main features of IBM Watson Discovery include machine learning, categorization, grouping, visual discovery, cataloging, specific passage responses, tagging, sentiment analysis, topic classification, and natural language search. IBM Watson Discovery subscriptions are offered on a monthly basis and support is provided via email, FAQ, forum, and knowledge base.... [Read more](https://www.softwareadvice.com/bi/ibm-watson-discovery-profile/) ### Basic $500.00 [See full pricing details](https://www.softwareadvice.com/bi/ibm-watson-discovery-profile/#pricing-and-plans) ### Product: Klart AI [Klart AI](https://www.softwareadvice.com/aiops-platforms/klart-ai-profile/) 5.0 [(1)](https://www.softwareadvice.com/aiops-platforms/klart-ai-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Klart AI is an AI assistant tailored to simplify and boost workplace dynamics. The software helps businesses with managing tasks in JIRA, sharing files on Google Drive or OneDrive, communicating via Slack or Teams, and maintaining records in Confluence or Notion. Klart AI offers integration with various platforms, including Gmail, Zoomin, and Zendesk. The solution ensures compliance in accordance with GDPR protocols, ensuring that the information remains protected. Apart from storing information, administrators can share it with colleagues, ensuring that the team remains on the same page. It allows managers to generate reports in real-time, facilitating decision-making processes.... [Read more](https://www.softwareadvice.com/aiops-platforms/klart-ai-profile/) ### Best rated features: Chat/Messaging 5.0 AI/Machine Learning 5.0 For Sales Teams/Organizations 5.0 Reporting/Analytics 5.0 ### Worst rated features: Chatbot 4.0 [See all features](https://www.softwareadvice.com/aiops-platforms/klart-ai-profile/#key-features) ### Pro €19.00/month ### Enterprise €24.00/month [See full pricing details](https://www.softwareadvice.com/aiops-platforms/klart-ai-profile/#pricing-and-plans) ### Product: Revenue AI [Revenue AI](https://www.softwareadvice.com/pricing-optimization/revenue-ai-profile/) 5.0 [(1)](https://www.softwareadvice.com/pricing-optimization/revenue-ai-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Revenue.AI provides a Comprehensive AI-driven Platform and virtual Center of Excellence to Automate Revenue Management for CPG & Retail. The Platform was designed to reduce the decision cycle from several months to a couple of days. Automating revenue management, Revenue.AI's platform empowers CPG & Retail businesses to grow strategically with its four main pillars: Precision Price, Tailored Promotion, Profitable Mix and Portfolio Architecture. By integrating the historical benchmarking, it enables landscape analysis for past performance, and for the impact of previous actions on the business, while providing ML-based simulations for future actions. With the ability to scrap the e-commerce websites and merge data from digital shelves and brick & mortar stores the Platform enriches the user's datasets with eCommerce price points for a seamless analysis. Virtual Center of Excellence (as a part of Platform), driven by NLP-based bots, empowers users and decision makers with near real-time data and helps users to conduct simulations for testing probable impacts of the decisions and actions. Additionally, with an intelligent alert engine, revenue managers and category managers can always stay up to date with the latest changes.... [Read more](https://www.softwareadvice.com/pricing-optimization/revenue-ai-profile/) ### Best rated features: Data Capture and Transfer 5.0 Data Synchronization 5.0 Multi-Language 5.0 Data Transformation 5.0 ### Worst rated features: Forms Management 4.0 [See all features](https://www.softwareadvice.com/pricing-optimization/revenue-ai-profile/#key-features) ### Basic $30.00/year [See full pricing details](https://www.softwareadvice.com/pricing-optimization/revenue-ai-profile/#pricing-and-plans) ### Product: Speechactors [Speechactors](https://www.softwareadvice.com/audio-editing/speechactors-profile/) 5.0 [(1)](https://www.softwareadvice.com/audio-editing/speechactors-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Speechactors is AI-Driven Text to Speech Generation cloud tool. You can easily convert the text into natural human-sounding speech and download it as an MP3 file instantly. The platform offers voice styles in various tones such as cheerful, friendly, customer service and excitement. Speechactors provides several features including speech rate control, volume adjustment, pitch editing and more. The goal is to provide the most human-sounding voice generation with tools that are easy to operate for customers. Pricing is based on monthly subscriptions or a one-time purchase model and customer support is extended via email.... [Read more](https://www.softwareadvice.com/audio-editing/speechactors-profile/) ### Basic $14.00one time [See full pricing details](https://www.softwareadvice.com/audio-editing/speechactors-profile/#pricing-and-plans) ### Product: Speechify AI Dubbing [Speechify AI Dubbing](https://www.softwareadvice.com/text-to-speech/speechify-ai-dubbing-profile/) 5.0 [(1)](https://www.softwareadvice.com/text-to-speech/speechify-ai-dubbing-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Speechify AI Dubbing employs advanced AI technologies, including machine learning and generative AI algorithms, to produce high-quality, real-time dubbing in different languages. Speechify AI Dubbing transforms transcribed text from the original language into spoken dialogue in the target language. For instance, an English video can be dubbed into Hindi or any other foreign language, enhancing the viewing experience for non-English speaking audiences.... [Read more](https://www.softwareadvice.com/text-to-speech/speechify-ai-dubbing-profile/) ### Product: Speechify Voice Over Studio [Speechify Voice Over Studio](https://www.softwareadvice.com/text-to-speech/voice-over-studio-profile/) 5.0 [(1)](https://www.softwareadvice.com/text-to-speech/voice-over-studio-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Speechify Voice Over Studio is an advanced text-to-speech technology tool designed for video creators, podcasters, narrators, game developers, and business professionals. This online voice generator uses artificial intelligence to generate lifelike generative AI voiceovers, saving both time and money. With Speechify Voice Over Studio, you can upload Word, Text, or PDF files, or type, paste, and edit your script directly on the website. With over 100 realistic TTS AI voices in multiple languages available, you can easily find the perfect voice for your project. Additionally, users have the option to customize their voiceovers by selecting multiple voice actors and adding background music, videos, or images to make their scripts come alive.... [Read more](https://www.softwareadvice.com/text-to-speech/voice-over-studio-profile/) ### Best rated features: Custom Voices 5.0 Text Analysis 5.0 Voice Generator 5.0 [See all features](https://www.softwareadvice.com/text-to-speech/voice-over-studio-profile/#key-features) 1 [2](https://www.softwareadvice.com/nlp/?page=2)[3](https://www.softwareadvice.com/nlp/?page=3) You say, _“Alexa, play some music.”_ and a device responds in a humanlike voice and starts a song. Amazing how the device activates when it hears your command, understands the intent, executes an action, and provides feedback, all within a few seconds. Such interactions are made possible by natural language processing (NLP), which uses technologies such as artificial intelligence (AI) and machine learning (ML) to understand human language. The NLP technology also allows finding insights from within heaps of written unstructured data sources such as emails, call center transcripts, or social media conversations. In this buyers guide, we’ll talk about NLP software solutions, what exactly they do, what are their features, what to consider when buying one, etc. Here's what we'll cover: - [What is natural language processing (NLP) software?](#WhatisnaturallanguageprocessingNLPsoftware) - [Common features of NLP software](#CommonfeaturesofNLPsoftware) - [What type of buyer are you?](#Whattypeofbuyerareyou) - [Benefits of NLP software](#BenefitsofNLPsoftware) - [Key considerations when selecting NLP software](#KeyconsiderationswhenselectingNLPsoftware) - [Market trends to understand](#Markettrendstounderstand) ## What is natural language processing (NLP) software? Natural language processing (NLP) software is a tool that uses AI and ML to help computers understand, interpret, and manipulate human language in the form of speech and text. The software offers features such as text analysis, sentiment analysis, part of speech tagging, and more to achieve that. NLP software can be utilized in a variety of business areas such as customer service, customer experience, sales (in the form of chatbots), and data analysis. _Text analytics in_ [Medallia](https://www.softwareadvice.com/customer-loyalty/medallia-profile/) _(_[Source](https://www.softwareadvice.com/customer-loyalty/medallia-profile/)_)_ ## Common features of NLP software There are some features that most NLP solutions offer: **Text analysis/text mining** Analyze unstructured data in text in emails, social media conversations, chats, etc., and obtain easy-to-understand and useful information. It also includes tokenization to break down a string of words into semantically useful units called tokens. **Sentiment analysis** Determine a chunk of text as positive, negative, or neutral and assign weighted sentiment scores. **Syntax analysis** Analyze a string of symbols (or tokens) and identify the syntactic structure of a text and the dependency relationships between words. **Semantic analysis/ topic clustering** Analyze sentences to identify the topic discussed in the text and the relationship between different concepts used in the text. **Reporting/analytics** Derive insights in the form of summary reports and visualize them on charts or graphs. **Part of speech tagging** Identify the appropriate part of speech for the words in a sentence, depending on the definition of each word and its context. **Language detection** Detect text in multiple languages and perform analysis on them. It also allows converting the text in one language into another language. ## What type of buyer are you? The right type of NLP software depends on your unique requirements as well as the expertise level of your in-house IT team. Check the buyer category you belong to before making a decision. **Small and midsize businesses:** These buyers usually look for a tool to take care of immediate business requirements such as customer service conversation analysis, social media monitoring, website experience analysis, financial agreements, and contracts analysis. The suitable applications, in this case, are cloud-based NLP products that offer basic text analysis, semantic analysis, reporting, and language detection capabilities. **Large enterprises:** These buyers want a feature-rich data analysis platform with advanced features such as speech-to-text analysis and predictive analytics. The platform should also offer integration with a wide range of enterprise tools and support functionalities such as the ability to analyze and derive insights from customer journeys across multiple channels such as social media or email. ## Benefits of NLP software Here are the key benefits of NLP software for your business: **Automation can save time:** Manual data analysis on huge datasets can take days or weeks. Whereas NLP solutions can automate and complete the process in minutes or even seconds. This data processing can be performed on datasets from various sources such as documents, social media data, or online reviews data. **Build better strategies and improve customer service:** NLP software is intended to help organizations find insights from emails, customer reviews, social media, support tickets, and other texts. The software uses features such as sentiment analysis, part of speech tagging, and tokenization to parse the intention of words, which allows building better strategies to fulfill customer needs. ## Key considerations when selecting NLP software Before investing in NLP software, businesses should carefully analyze their requirements. **Business requirements:** Check which team will be using the NLP software—Is it going to be used entirely internally, such as by the finance team to consolidate financial agreements, or will it be used by a team such as the customer service department where external users will come into the picture. If you are purchasing it for an internal team, make sure it supports functions such as credit scoring and document search. If you want it for departments such as customer service, look for a solution with strong sentiment analysis capabilities. **Additional capabilities:** Nowadays, there are advanced functionalities such as optical character recognition and speech-to-text conversion that are rapidly evolving into key business requirements. Check whether investing in an NLP system that offers such advanced capabilities will make any impact on your return on investment in the long term. **Open source tools:** If your text analysis requirements exceed what existing tools on the market support or you have an IT team with specialized domain knowledge, you can go for open source NLP tools. You choose your own algorithms or methodology and implement components such as classification, tokenization, stemming, or parsing as you need. ## Market trends to understand Below are some of the NLP software-related trends: **NLP in automating customer service.** Owing to the increase in digitalization, there is an upsurge in customer support tickets, which is increasing the need to process a high volume of tickets and provide fast responses to queries. NLP tools can be integrated with help desk software, which could help in automating tasks such as automatic tagging and routing of support tickets. **NLP in social media monitoring.** Analyzing customer sentiments on social media helps businesses understand negative/positive perceptions about their brands, thus giving them the opportunity to improve their products/services. Additionally, NLP solutions help understand the impact of marketing campaigns and evaluate how customers react to different marketing initiatives. With so many options, choosing the right NLP tool can be a tedious task. For real advice from real people, [schedule a call with us](https://calendly.com/appointments-34/software-advice-appointment?month=2021-03). Don’t worry it’s free! **_Note:_** _The application selected in this guide is an example to show a feature in context and is not intended as an endorsement or recommendation. It has been taken from sources believed to be reliable at the time of publication._ ### Related Natural Language Processing (NLP) Software - [Medical Transcription Software](https://www.softwareadvice.com/medical-transcription/) - [Speech Analytics Software](https://www.softwareadvice.com/speech-analytics/) - [Speech Recognition Software](https://www.softwareadvice.com/speech-recognition/) - [Transcription Software](https://www.softwareadvice.com/transcription/)