Eleo Software


Eleo is a cloud-based donor management solution designed to help nonprofits build donor databases, manage donor interactions, track fundings, plan events and more.

The donor database and contact management features help users build donor profiles and communicate with volunteers and supporters. The donor profiles are customizable, allowing nonprofits to capture the details relevant to them. The list building feature helps to create tailored lists for the entire contact database and initiate targeted campaigns.

Eleo can track all kinds of gifts and pledges and can send automated acknowledgments and 'thank you' emails to donors. It can accept and process payments in all forms including cash, check, in-kind, cards and PayPal.

Additional features include newsletters and solicitation emails, pledge reminders, assigning tasks to supporters, analyzing campaign performance and generating need-based reports.

Eleo offers monthly subscription plans based on the number of donor records. Support is offered via phone, email and live chat, along with online webinars and training sessions.



40 Reviews of Eleo

Overall rating

4.93 / 5 stars

Filters:

Showing 1 - 20 of 40 reviews

February 2018

Beth from Special Strides

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Eleo has been exceptionally functional and helpful with our transition away from spread sheets.

Easily solicit LYBUNTs for end of year solicitations Integration for online donations Customer support for all questions

Pros

Customer support!! I am so delighted to talk to a real person when I have a problem. They are always quick to solve things. They also take our suggestions and try to incorporate new tools into the database as they make sense for organizations like ours.
Ease of use- I have used and implemented 4 other databases at various non profits and this has been the easiest getting started with and training other individuals on.
Functionality- We are able to track donors and pull useful reports.
Integration- We are able to make custom webforms easily and targeted to specific uses.

Cons

Emailing using the database. I love that I am always able to track back what I sent out using the database but standard email products have so much more flexibility and versatility. I know that ELEO is always looking to improve functionality.

February 2018

Carolee from Community Access Unlimited

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Eleo is flexible and feature-rich, an incredible value, and the support team is top-notch.

Highly improved, more efficient and accurate data capture; reduced data management redundancies; better dashboard control over donations, fundraising and grants; easy data filtering and reporting to meet a variety of existing and emerging business purposes.

Pros

The software is easy to use to support data capture and reporting according to our organization's specific needs. The filtering and sorting aspects of Eleo let us easily work with different segments of our population of supporters, from individual to corporate donors, to event sponsors, to grant-makers...and more. Eleo works very well at a great price for our donations/donors and fundraising operations. The relatively new grants module adds unparalleled value to the Eleo software. The support team is professional, responsive, skilled, responsive and pleasant to work with. The overall value is outstanding.

Cons

Eleo is so function- and feature-rich that it is was challenging to learn from the general trainings how to use all of it optimally for our unique needs and goals. Nonetheless, the Eleo support team was highly responsive to all of our questions and helped us quickly learn how to use Eleo to best serve our organization's needs.

February 2018

Rose from The Amy Feiman Behar Foundation for Cancer Prevention, Inc. (The Amy Foundation)

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

From the actual product to the wonderful support services, Eleo Online fulfills our needs.

Eleo is as beneficial to me as any database system that I've used in the past at much larger organizations. It satisfies the donor information needs and offers the ability to retrieve, update donor information, and follow-up with donors through various appeals, letters, newsletters, or other communications with great ease.

Pros

I've worked with large foundations that were established decades ago and have thousands of donors. These institutions have donor database software systems that are outstanding. Moving to a much smaller but equally worthwhile foundation less than three years ago, I met with Eleo representatives and found them to offer a high quality system that equaled my experience at larger institutions. The ease of learning and using this system, the costs for this product, and the utility of this database system are all outstanding. In addition, their personal support of any questions or needs that arise is also outstanding!

Cons

That Eleo Online wasn't established earlier! The Amy Foundation was established 11 years ago and all donors records were kept on excel spreadsheets, all of which was accurately incorporated with exceptional ease into the Eleo system.

October 2018

Maggie from Act Resource Development

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

I Recommend Eleo all the time

Eleo allows my clients to track the relationship with each stakeholder - donor, volunteer, client, community contact, etc. It allows us to segment lists so we can customize our communication with each person. Nonprofits are all about relationships. Eleo is a vital tool to help you manage the many important relationships your nonprofit has established.

Pros

I have worked with and volunteered at nonprofits for the past 30 years. I am that rare person who likes databases and believes it is one of the most important tools a nonprofit can have. Eleo is easy to use, has dynamite training and support, and is super affordable compared with comparable software programs. Put the data in correctly and you will get out what you need to know to move your nonprofit forward. And if you need help doing it - support will help with that.

Cons

I can't think of anything I didn't like about Eleo. So many nonprofits are paying outrageous software fees without investing in the training to use it properly. Use Eleo, get trained and save money.

March 2018

Sarah from Assoc for Pet Loss and Bereavement

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Great software at a great price. We can now easily access our data for the information we need.

Pros

Easy to use for entry and it is organized in a way that makes sense. We have donors and members. We can easily see where each stands and process new members and renewals. Easy to create letters and integrate for email communication. Provides lots of reports and each report can be filtered for what one needs. Customer support is friendly and efficient.

Cons

The software does what it is suppose to. It would be nice if I could have a software at this price that included my website, email, accounting system but I know that is not realistic.

February 2018

Sasa from Meals on Wheels of Mercer County

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Eleo has completely changed the way we manage our donations!

Ease and accuracy of data collection, ease of pulling data reports, time saving!

Pros

The software is intuitive and fairly easy to learn how to use. Eleo employees are incredibly helpful at training on the use of the software, responding to questions and troubleshooting issues - all in a timely manner. We were previously using an Excel spreadsheet - which was cumbersome and prone to errors. This software has improved the accuracy of our data entry and ease of pulling data reports.

Cons

The main drawback is that we didn't discover the software sooner! :) We use this software for pulling weekly deposit entries, as well pulling short and long term donation reports for use internally and for our direct mail campaign, and have been extremely satisfied with the amount of time it saves us and its ease of use!

February 2018

Ellie from Pet Loss Partners

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Easy to use and all the features we need.

The software let us organize and share our data. Instead of having data in many different systems and spreadsheets we now have the information we need in one online place. Our communication has improved also due to the integration with Mail Chimp and the ability to create list and print labels. We can even create lists and send it to Avery Labels for various creative print jobs.

Pros

The software is easy to use and the screens are organized well.
Easy data entry screens.
Reports allow you to select the information you want.
Live customer service is great.

May 2018

Mark from The First Tee of Raritan Valley

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

May 2018

Great software and really easy to use....Best customer service ever!

Pros

I love using this software from Entering the information which is very easy to do and it flows really nicely and is extremely easy to use. The software allows me to access the information I need. It's designed in a logical way. The layout is great in that I don't have to guess where things are that I need to have access to. I also don't have to spend a lot of time figuring out how to do things. I love that you can access the system via the Internet and the tutorials are easy to follow and learn!

Cons

Lack of custom signature for letters and recurring donations are tricky and have to be manually processed.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Fantastic product for a low cost.

Pros

This product is super easy to use, even for coworkers for are not tech savy. If you ever had a question, their customer service team responds super quickly to assist with whatever you need.

Cons

There are a few negatives and kinks to the program. The first is that not all fields are able to be customized which makes it a little tricky trying to navigate it to fit the needs of your organization. I have encountered a few kinks in the program and mentioned it to their team and within a few weeks the kinks were fixed (i.e. not being able to soft credit a pledge payment or link a pledge payment to an event).

February 2019

Alexis from Transplant Life Foundation

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

I love Eleo

Excited to dive deep into this system and see how our donor system will grow with Eleo's help!

Pros

I love the built-in support mechanisms- being able to make notes about how to use each page for other users, library with step by step instructions and a support button live support!
Eleo treats each customer fairly in terms of support and features regardless of client size and pricing level- very important.
Eleo will import all of your initial data for a free- this feature is usually a huge fee!
I love that to do list and calendars can integrate with my Google account. The Grant Management section is nice and easy to use. Overall, this program is ideal for anyone!

Thank you Eleo for creating such a great system!

Cons

So far, I have nothing to complain about! It is not the prettiest system in the world, it is very basic but in the end that simple look makes it easy for anyone to use.

April 2018

Sandra from PetLoss Partners and Compassionate Practice Veterinary Consulting

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Great Software! Really easy to use. It saves me time in doing my work.

Saves Time. Easy to use.

Pros

Entering the information is very easy to do and it flows really nicely. Everything makes sense.
The software allows me to access the information I need. It's designed in a logical way. The layout is great in that I don't have to guess where things are that I need to have access to. I also don't have to spend a lot of time figuring out how to do things. I love that you can access the system via the Internet.

Cons

There's really nothing I don't like. It does all I need it to. I really can't think of anything that I would want to change.

March 2018

John from amyfoundation.org

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Eleo has helped our small non-profit track all of our donor information and giving histories.

Pros

We love the helpful and enthusiastic customer support. Eleo has organized and simplified our record keeping in strategic ways that enhance our effectiveness in both fundraising capacity and donor relations.



Cons

At this time the ELEO online donor management software does not offer team fundraising pages for our events.

December 2018

Delali from MyGOAL Autism

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great Program!

Eleo is great and has helped us so beyond words can express.

Pros

I like how after you learn how to use everything, there's so much to do with the program. You can keep track of hours, keep a list of clientele, and much more! There's so much Eleo can be used for and I'm so thankful for that.

Cons

When you first log on, there is so much that one may feel overwhelmed and confused. However, once people spend the time to understand the basics of the program, over time, they begin to understand other aspects of the program naturally.

March 2018

Denise from UIH Family Partners

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Great experience from customer service to functionality! A great low-cost solution for nonprofits!

Pros

This software is easy to learn and use. It is a great, affordable solution even for small non-profits. I can manage all of my donor activity in one place as well as track grants and manage volunteers and events. The customer service is awesome and highly accessible. A great company working hard to provide a top-notch product!

Cons

Basic fund development software. Lacks some of the bells and whistles of more expensive programs but overall great functionality.

February 2018

Karla from Association Business Solutions Inc. (ABS)

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Eleo has been a super helpful tool to me as a volunteer membership chair of a not for profit.

Pros

Easy to navigate and export reports.
Integrates with ConstantContact
Integrates with QuickBooks
Offers a less expensive and secure alternative to Paypal.

Cons

As with many software packages, it categorizes members by individuals and not also corporate with multiple individuals from the same organization. When we push the corporate member category, we'll continue to work with individuals and discount accordingly. Will also explore integrating into our website, i.e., for Board and member profiles automatically extracted from Eleo. This could easily shift to the "pro" column after consulting with Eleo and our web coder.

March 2018

Aida from Nascentia Health

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

We switched to Eleo about one year ago and have been very pleased with the results!

The training and customer support is above all else huge for us! Customer rep are wonderful to us.

Pros

You can access it no matter where you are! Also, the customer support is amazing. Customer rep always responds right away to our questions.

Cons

We would like an option for "quick gifts"; we would love an app for our phones to access the system; and we would like fewer steps when doing a report - more of a one click option perhaps.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Excellent Value!

Pros

An easy-to-use repository for donor information. Great technical support. Ability to look at data multiple ways with the report writer. One place for all the contacts for the organization. Ability to add all revenue and expenses for events and fundraising campaigns. Integration with our email provider ConstantContact is a plus. Plenty of documentation on how to do each task. Steps you through things thoroughly. Integration with payment processor easy to set up.

Cons

Webforms are a bit simplistic. Would love to be able to use HTML to dress them up with photos and other text. Also, there is no option to ask donors to cover transaction fees. That is something our organization would very much like included.

April 2018

Jamie from 2HEARTS

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

One of the customer rep is really user friendly. We love it. Their customer service is amazing!

Pros

We love having all our donor records in one place. We get donations through a variety of avenues and the rep makes it so easy to input everything and search the data. And really easy to send thank you letters and donation tax receipts out. It really only takes a quick orientation to understand the in and outs of the software. And if you have any questions or concerns their customer service is great.

Cons

We honestly have no complaints! We have had a wonderful experience with the rep! We highly recommend it to any non-profit.

February 2018

Gloria from Emmanuel Cancer Foundation

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Our transition from an old program with 16,000 records to Eleo was done without a problem.

Pros

Software is user friendly and easy to learn. If a mistake is made it can easily be rectified. You can get a multiple of information and date when you run your reports. If you ever have a problem or don't understand something the customer service department goes out of there way to help you.

December 2018

Tonya from Urban Ministry

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

Software Review

Pros

Customer service is excellent. They are very responsive to questions and provide answers.

Cons

There are not clear definition documentation regarding "all" fields when importing data. This information is very important when customizing the software to a particular organization.