So far it has been an overall great experience. There are a couple of kinks in the tool that once worked out will make it way better. And it would be much better with more email options inside the platform as well to function more a CMS. But the organization of the tool, the look of it, the reliable functionality, and the level of support is excellent.

There was a lot of support to set everything up, the team even did a lot of the work on the front end for us. They followed up later with more suggestions for improvements. When I ran into issues, they were quick to help. Support is certainly a strong point for Harness. I also really like the addition of the "Round Ups" donations - which I haven't seen on any other platforms. The front end is user-friendly and the back end is clean and easy to use as well.

It took a little while to get the change of how to set up and connect campaigns, impact amounts, and giving forms. It was a little confusing at first, but a decent system once you get the hang of it. Setting up minimus in campaigns does not pull over to the default donation form which makes it a little confusing on the front end and easy for users to get around the minimums (unintentionally). There aren't a lot of customization options for sending automatic thank you emails to donors. And not really any email options in general. The price is a little high (with both a monthly fee and a percentage fee - whereas some platforms only charge a similar percentage or only a monthly fee.

Harness has made monthly giving easy for our donors and provided a great solution for a text to give option.

Harness is incredibly user-friendly and is backed by an amazing support team, who helped us easily implement the tools for success.

Because there are certain campaigns we don't wish to automatically include in our drop down options, that starts getting a little complicated, but the Harness team is always there to help if we try to get too advanced and make things complicated for ourselves. Harness does everything they can to keep things simple, which we like.

Not enough flexibility. Not easy enough to just capture donor info -- people are going to assume they have to make a donation first. Sometimes its nice just to get contact info so you can establish a relationship with your potential donors -- this is not the priority of this platform. We signed up the month before COVID. Maybe I shouldn't be so critical but it would have been nice if they discounted these months we've been putting all of our effort into our operation. I spent most of my time with the platform the first month.

the coach who helped was informative. I got some ideas about what I'd like to do to reach my supporters and also some ideas that I would not like to do such as text them every time we have an announcement or we need funding.

The campaigns are not that intuitive. I was under the impression when I signed up that we'd be able to capture donor information without prompting for a donation first via text to give. This is not the case. Many of the things they hail as features, I see as ways that would discourage people to give, such as keeping up via text messages (intrusive), recurring donation wall you have to opt out of in front of option to make one time donation, not easy to integrate campaigns with actual website (everything is an external link). $200 is a lot of money for features you can get separately, much cheaper.

Harness Giving is a donor-centric platform that is easy, professional, and engaging for both donor and our nonprofit. From the setup of the fundraising campaign, text and email replies/confirmations to donors that is built-in make it streamlined. Reporting is quick and easy because you set the parameters.

Some of the reporting has been confusing, but am hoping this will get better using the system more.